Passaggio Cravatte HOMEmade italian ties Reviews 

My first order placed and paid march 2024, with a 30-day delivery promise.

Still waiting at the end of May.
No response to email enquiries at their given info address.

Edited 26th of May

Got kind replies after this review, so hopefully only a question of delivery delay of months.
Still waiting for the goods.

Edit 23rd June.

The tie arrived. Silk as promised, hand-made as promised. Without the embroidery that was paid, and with mediocre quality.

All in all, a lot of room for improvement!

Edit June 27th: Got in contact with the company who acknowledged the missing customisation and asked me kindly to send the tie back for repair, so I mailed the Tie back to be repaired today.
Edit 7/7 Haven't heard anything, but according to postal tracking the company received the tie 4 days ago.
Edit 17/8 Got the tie back with the correct customisation, so the saga is almost over.

Edit 3/10
Having been trying to contact Gianni to refund the postage costs I had to pay to send the tie back for repairs. He sent me a promise of taking care of this on Monday, but it's already been a few Mondays and now he's not even responding emails anymore. Beware of the seller, avoid at all cost.

Final? Edit 25.10.2024 After having been forced to contacting the ECC customer service office, the vendor finally refunded the postage costs so this saga is finally ending. Luckily there are better options in the future, but beware all customers and hopefully there will be improvements in customer care in the future.

As for the quality of the product, the manufacturer label dropped off with the first use, so I can only hope that the sewing of the tie is of better quality.

In conclusion, terrible customer service. Main things to be improved in the future:
- extremely slow production before delivery - just give a more truthful estimate (ie. It will take several months)
- arrogant reply to emails (just calm down and try to respect your customers)
- business will probably not be long-lived when not even fulfilling the basic customer rights.

Edit. Was able to merge both the original review and the automated request by trustpilot so only one review remains as it should.

Unparalleled Craftsmanship, great service. Highly recommended. I am a three time customer, and have had a great experience. Gianni has been prompt and responsive in communication, and the ties are wonderful. These ties are handcrafted, and like any other hand made product, it takes some time before they ship. Your patience will be rewarded, as the fabric and work are fantastic.

I can only speak to what my experience has been. It has been five months since I placed my order and I still have no idea where my tie is. The tracking # shows it is in transit. I have contacted Gianni and the post office. The post office was more responsive than Gianni. About three weeks ago I finally contacted the credit card company. The ties are great but customer service is non-existent. The first tie arrived in a timely manner. The second tie, this one, has yet to arrive. I have a third tie on order, well who knows, just hope for the best. Again, this is based only on my experience.

Addendum, Thank you for the thoughtful reply!

Tie quality is nice. Color is great. Lead time was too long. Ordered in April, received in late July. Over 3 months.

The ties that I received are simply fabulous and the workmanship is impeccable.

It is nice to know that I am one of the very few people that will have these ties in their collection!
Thank you so much Gianni and Marta!

The timing on the return of the ties was rather long. For my first order, approximately 90 days. I sent an email and received a prompt response (which is good) but still had to wait longer than anticipated. This is not the end of the world, and I though the ties were worth the wait, but I think if we are advised that it's going to take longer than advertised, it would be much easier to accept.
I also think it should be noted on the website that the ties are self tipped or untipped. I like and wear both styles. And I think the ties I received from Passagio Cravatte (all untipped) are beautiful and even unique. Quality appears to be very excellent. But more information on the website would helpful.

Gianni - the owner corresponded with me directly and helped me pick out a pocket square for my wedding suit, which was beautiful.

3 months to get a tie! And you offered no concessions…a free tie or something. Terrible service

I ordered the tie on March 27, 2024 and received it on July 12, 2024, 107 days later. Gianni Cerutti promised a quick solution to the problem serveral times, but still the tie did not arrive until much later. To be fair it was mailed to me 87 days after I ordered it.

The tie is fine, not the best ever, but I like the style. However, the long time for service was very disappointing and the repeated false promises made me worry that the business was a hoax.

Since Mr. Gianni Cerutti chooses to suggest this is my fault for not spending 10 euros extra, rather than saying he is sorry it took so long, I hereby include the exchanges between me and him:

March 27 - Gianni wrote: “So just keep in mind that it will takes up to 30 days for the item to be delivered to your doorstep. We are not Amazon ;)”
May 15 - I wrote: “I am writing concerning my order from March 2024. I was not worried because you mentioned that up to 30 days might pass until the tie would be delivered at my doorstep. It has now been 50 days and I have not heard from you. When can I expect my tie?”
May 25 – Gianni wrote: “Thank you for your email. We apologize for the late reply but we had a problem with email servers and we couldn't receive any emails. But now everything is solved luckly! Your tie is ready and I'll ship on Monday.”
May 26 – Gianni wrote: “Your order will be probably ready within this new week. By my wife and I doing everything by hand, and not finding anyone who wants to hem by hand, the time is getting longer; and in fact we are now 14 years behind schedule.”
June 12 – I wrote: “On May 25 you said my tie was ready to ship by Monday May 27. However, I did not get it, nor did I hear that it was already shipped. When can I expect it?”
June 13 – Gianni wrote: “Later I'll be in the tailor's shop and I'll check the shipments and I'll tell you, thanks for your patience.”
June 15 - Gianni wrote: “I wanted to let you know that your order is ready. Tomorrow I will check it personally and then package it. During the week, or Monday at the latest, I will go and send it and then I will send you your shipping number.”
June 19 I wrote: “Could you tell me when I can expect my order? On Thursday, last week, you said you would check the shipments, but I have not heard from you since.”
June 22 Gianni wrote: “I wanted to let you know that your order was shipped 3 days ago. … Thank you again for your patience, I can't wait for you to receive your order.”

So the simple thing is to not promise the tie within 30 days as Mr. Passagio did, but say it may take up to 105 days with the slow mail service.

Even reorganize your business to speed up production and just apologize that you could not deliver on time.

Thanks, it was the one I expected

Love these ties! Such lovely fabric and made to my custom specifications. Great communication from ordering to shipping!

There is no doubt that his ties are beautiful and tastefully done.

However be prepared for a wait. My last order took 2.5months. This is a husband and wife operation and not a production line.

Very slow delivery . Unable to track . One tie was not finished only single thread at bottom . Do not recommend

I´m still waiting for one of the two ties I bought. Several months went away and no arguments from your side. I really like the tie I have received

Very nice man and excellent product. Communications are less reliable and not timely so difficult to arrange deliveries convenient to all.

I revived my tie just the other day. Really beautiful, unique fabric and workmanship. I ordered 3-fold at 2.75” wide. I’m not a big guy and the customization option makes the tie “scale” better which I really appreciated. The only reason I gave 4 stars was that it took almost 4 months. Gianni communicated with me to ease my concern. I just ordered another after seeing this work first hand.

I’m a tall guy (6’8”, 203 cm) - it’s tough to find a great tie that’s long enough. I was in Italy a year ago - saw great ties in silk shops but none for a tall man.

I stumbled into Gianni’s website and was intrigued. I just got my tie today - and it’s beautifully done.

It took a bit longer than anticipated, but when I checked in with Gianni he was prompt in his reply and honest that things were busy. I’m OK with that. I like the idea that I’m supporting a small craft business - and that I’m getting a handcrafted tie instead of picking one out of a pile at a department store.

Thanks, Gianni!

Gianni's ties are of very good quality. The fabrics are pleasant. I'm looking to buy a third tie. Bravo to Gianni and his wife.

This time I ordered two sevenfold ties from Passaggio Cravatte. I like what I got. A really nice ties with a very interesting patterns and silky textures. Something to keep in mind when ordering seven fold tie is that it is recommended to add 1-2cm to the length because the tie is a little fuller and you are using a slightly longer length of tie when tying the knots.