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Passes Reviews 58

TrustScore 2.5 out of 5

2.3

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Rated 5 out of 5 stars

Been using Passes since early on and it’s so nice how many tools they’ve added, most platforms get worse with time but they’ve really been doing great

Rated 1 out of 5 stars

Repeatedly tried to contact customer support over a mistaken payment that per their policy was within the refund payment. Was promised an email each time and never got one.

Rated 1 out of 5 stars

Just a company scamming the users and the creators. I can't use my card due to an error and they haven't responded still. they don't respond to customers at all. Lord knows where your money is actuall... See more

Company replied

Rated 1 out of 5 stars

Its a scam! The locked images are the same images you find on their other social media almost always. I have been bombarded with messages asking me to buy a photo supposedly from the creator even whe... See more

Company details

  1. CRM Provider

Written by the company

Passes™ is a creator commerce and monetization platform, offering creator-entrepreneurs a suite of digital tools to grow their brand through engaging with their fan community. Through powerful, safe-for-work channels, Passes™ allows creators to unlock recurring revenue, deepen fan relationships, and monetize sustainably—creating premium experiences that give fans exclusive access to the creators they love, all in one platform.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

58 reviews

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Replied to 73% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Think of passes as Onlyfans pg13 edition or Instagram plus.

I've heard the creators are most likely just bots and passes employees. Some of the reponses are extremely sus. They all use "haha" in every post. Even if they are real creators what are you really paying for? The subscription tiers are overpriced. Example Livvy charges $300 a month for her vip tier. Even if you dont sub to a creator their prices for content are ridiculously high. Want to pay $85 for 2 pics? How about $150 for a 10 second video? Spoiler alert. The content you're paying for are pics and vids the creators have saved on their phone that they unload on unsuspecting customers. Avoid this scam and just follow your favorite creators on regular socials. They'll post the same content for free.

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. You're sending DM's to bots and people in the company who are pretending be the creators. The site is super janky too. It's very low budget. I created 3 accounts and the DM responses are the same. So I came here to investigate and after looking through their reviews you'll find that some of them work for the company. Don't bother.

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

Worst customer support

May 23, 2024
Unprompted review
Passes logo

Reply from Passes

I'm sorry to hear about your experience. We're committed to consistently improving. Although we didn't hear back from you when requesting further information to look into your specific issue, we'd be more than happy to assist in the future at help@passes.com. Thank you.

Rated 1 out of 5 stars

Their customer service is the worst

Their customer service is the worst. They ignore you for days. Even emailing them won’t work.

May 17, 2024
Unprompted review
Passes logo

Reply from Passes

Hi Sudeera, I'm truly sorry for the inconvenience you've faced. We tried to reach out for further information but did not hear back from you. Please feel free to reach us at help@passes.com or @successteam on Passes. Looking forward to hearing from you soon.

Rated 1 out of 5 stars

Awful support and automated creators

Awful support has taken over a week to address an issue of mine, when they finally responded after 5 days they completely ignored my message. Responses from creators are completely automated as well. This entire website feels sketchy.

May 18, 2024
Unprompted review
Passes logo

Reply from Passes

Hi Farah, our team reported that your question was inappropriate in nature.

Rated 5 out of 5 stars

Passes is great

Passes is great! I love being able to connect directly with my favorite creators and see exclusive content. It's easy to use and a cool way to support the influencers I like. Also love staying for the livestreams, clean interface, great experience!

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

helpful

I had some leaks on my page and the person on the help email was fast, super nice, and fixed my problem asap. Thanks!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Love it

Love the security features and how they handle leaks!

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

It’s very dangerous

It’s very dangerous.
It’s a scam
I was a creator and i got a msg from the owner of that stupid website claiming to be a fan and purchased all of my posts and asked for more .. at first they let you checkout a small amount of money and then you can never checkout anything.
And after contacting them they were very unprofessional and got be banned from the app just for asking for what I made.
They get whatever you post there (personal infos, pics and videos..) and use them for their themselves.

March 25, 2024
Unprompted review
Passes logo

Reply from Passes

This entire review is false from the way payouts are described (you can set frequency up in "Earnings"), to the reason for being banned (we would not ban a creator for asking their earnings as it shows in the earnings tab), and finally we don't use your content for ourselves.

Rated 1 out of 5 stars

Beware of Misleading Practices

Users should approach "Passes" with caution. Despite its promising concept of connecting fans with influencers through chat, the reality is very sus. Instead of actual interactions, responses are automated or handled by outsourced agents, not the influencers themselves. This misleading practice detracts from the user experience + also raises questions about the app's integrity. Before spending money on this service, consider whether the lack of authentic communication aligns with what you're seeking from such an app. Avoid

January 11, 2024
Unprompted review
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