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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, quick, and genuinely helpful, often exceeding expectations. People find the software easy to use, with a simple interface that controls powerful tools, making complex tasks manageable and efficient. Many users highlight the effectiveness of the products in solving various issues, from password recovery to file management, and appreciate the fast and reliable results. Conversely, a small portion of people felt dissatisfied with the product's performance, reporting that it failed to deliver promised results or crack passwords as expected. Some customers also noted issues with unrequested subscriptions or difficulties with license transfers, and a few mentioned unhelpful support or concerns about automatic renewals.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, friendly, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software's ease of use and... See more

Service

Consumers find service to be positive, with many praising the excellent customer service as responsive, fast,... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the software as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Efficient Duplicate File Management: A Review of PassFab Duplicate File Deleter.

PassFab Duplicate File Deleter performs scans quickly and efficiently, even on systems with large amounts of data. The scanning process is thorough, and the software accurately identifies duplicate files while minimizing false positives. Additionally, the preview function provides an added layer of security, allowing users to double-check files before proceeding with deletion.

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

The best

very positive experience, very low prices and top assistance .... The software works as described..... I recommend it

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Worked great to unlock my device

Worked great to unlock my device, I also had a question that was not on the FAQ and the support team was very prompt and helpful I definitely recommend them over other unlock tool software.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

had to reinstall on my computer

had to reinstall on my computer and license wouldnt work contacted them and they fixed right away, have used many of their softwares and always work and support always there if need help

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

PassFab Support

I have used PassFab for several years and always had a great experience! I have a single PC licence but recently had to have my PC replaced and their customer service was amazing in helping me get my licence transferred over.
Thank you, PassFab support!

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

It s a scam

It s a scam! Charging extra apps never requested to buy on your card.cancelling subscription is impossible. Avoid it at all cost!

February 4, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 1 out of 5 stars

Misleading charges

Misleading charges. You thought you were subscribing for a month, but the subscription service will automatically renew and charge you every month. My biggest mistake was to pay with a credit card. To cancel the auto-pay instruction, now the only way is to cancel the credit card.

April 26, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 1 out of 5 stars

Refuse to refund even though their…

Refuse to refund even though their product does not work! They asked for screenshot which i sent. I went through their procedures several times and they have the nerve to say I wasn't cooperating and refuse to refund my money.
Horrible service horrible manners. DONT WASTE YOUR MONEY OR TIME.

April 25, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

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