Passportrush Reviews 15

TrustScore 4.5 out of 5

4.5

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Company details

  1. Travel & Vacation

Information provided by various external sources

The Passport and Visa process can be confusing, time consuming, and extremely stressful when your trip is on the line, our staff have years of experience working with clients and developing purposeful relationships with foreign embassies and state dept. Passport Rush is a registered company with the US department Of State. We specializes in assisting individuals, corporate travel departments,and travel Agents to expedite your application documents, such as passports and visa whether for business or pleasure.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Amazing work!!

Passport Rush did an amazing job getting my passport seamlessly and fast!! I am so overjoyed by the customer service in helping me through the process and making me feel reassured. If you are in a pinch (like I was) I HIGHLY recommend this company to help you! They are worth every penny!

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

LET ME TELL YOU HOW GREAT PASSPORTRUSH WAS

LET ME TELL YOU HOW GREAT PASSPORT RUSH WAS.
I HAD NO IDEA THAT MY PASSPORT EXPIRED. I WAS READY TO LEAVE FOR THE DR WHEN MY WIFE TOLD ME THAT MY PASSPORT WAS EXPIRED. I THOUGHT I HAD THE SAME EXPERATION DATE AS MY WIFE. MY PARTNER WAS GETTING MARRIED AND IT WAS BOOKED WELL IN ADVANCE. IT WAS A MONDAY (MLK HOLIDAY) AND I HAD TO GET THIS DONE BY WEDNESDAY TO TAKE A FLIGHT ON THURSDAY AT 7AM. CALLED A TON OF COMPANIES AND THE ONLY ONE THAT I WAS ABLE TO CONTACT WAS PASSPORT RUSH. I EXPLAINED TO THEM (JANNA THE GREATEST) WHAT I NEEDED TO DO AND OF COURSE I WAS IN A PANIC, AND SHE CALMED ME DOWN AND SAID THEY CAN MAKE IT HAPPEN. I WENT THE NEXT DAY AND FILLED OUT ALL THE FORMS AND TOLD ME AFTER WE MET THAT I WOULD BE DONE BY WEDNESDAY AT 5:30PM. NEXT DAY AT 5:15 I HAD MY PASSPORT IN MY HANDS AND SAVED MY LIFE. IF YOU HAVE AN ISSURE LIKE THIS I AM TELLING YOU USE PASSPORT RUSH.

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Efficient service. The team does a great job of walking you through the process in detail to ensure there are no issues and continually communicates throughout the process.

January 29, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding

Passportrush is simply the best there is! The team is outstanding, professional and on top of their game. I would not go anywhere else.

June 10, 2016
Unprompted review
Rated 5 out of 5 stars

No problems.

Trustworthy and followed through with everything well, & by the timeline i set.

May 22, 2016
Unprompted review
Rated 1 out of 5 stars

Rename It Passportslow

About a month in process--only partly due to their loss of a passport photo.

May 14, 2016
Unprompted review
Passportrush logo

Reply from Passportrush

Hi Mr.Yeager,
Thanks again for choosing our service through recommendation of your travel agent, we are responding to some of the reasons that there was a delay in your second passport being process,we apologized if any delays was cause, which we had no control, the application was received and submitted on 2/22/2016 timely, a request letter to the agency as to the reason for a second travel document was not included with the application, which while waiting, your application were at the Agency in which time your photo was damage, we alerted your travel agent of this error and resubmitted application with these new items on the 2/25/2016 to the State Agency, the new document was picked up completed and closed on 2/29/2016, we then proceed with your Russian Visa application, i hope our response was able to answer some questions of the delay, we thrive to have great customer service and was happy to be at service.

kind regards,

Customer Care

management
Passport Rush.

Rated 5 out of 5 stars

Wonderful & Fast Service

Having new pages added to my boss' passport was quick and easy. Simple instructions for the application and a very fast response and return of the passport. Would not hesitate to recommend.

January 19, 2016
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

EVERYONE AT PASSPORT RUSH IS ALWAYS HELPFUL AND COURTEROUS - A PLEASURE DOING BUSINESS WITH THEM.

January 18, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Fast, friendly, efficient service.....visa was turned around a day earlier than promised. I would definitely use Passportrush in the future and would recommend their services to colleagues.

January 18, 2016
Unprompted review
Rated 5 out of 5 stars

Saved our trip

Mr. Allen James was thorough and expeditious. I needed a passport right away and he assured me if my documents are in order the passport will be delivered on time.

My son was traveling internationally and could not find his passport, I referred him to Mr. James and he received his passport within 24 hours.

I will continue to recommend Passport Rush to everyone.

November 11, 2015
Unprompted review
Rated 1 out of 5 stars

terrible/horrible/miserable

total rip off tried to cancel order within their defined policies and was refused would have had to engage an attorney so paid the ransom to keep my good credit intact

November 9, 2015
Unprompted review
Passportrush logo

Reply from Passportrush

Hi Mr. Williamson,
could it be a possible error that you made with our service, that day you brought your documents in it was all explained to you of our service, you left your documents for us to proceed with the process,you then call the office to cancel and return the same day and collected all your documents with good faith, we did not charge you any fees.

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