past2presentwatches Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often noting that the watches are even better than described and arrive in stunning condition. Many people highlight the outstanding service, communication, and prompt delivery, appreciating the careful packaging and presentation, which frequently includes a personal thank you note. The customer service is also frequently commended for being helpful, professional, and knowledgeable, making the purchasing process a pleasure. However, some customers also noted that while issues are rare, when they do occur, the company demonstrates a strong commitment to resolving them efficiently. For example, one reviewer experienced a slight issue with a watch and another had a watch that stopped keeping time after almost a year, but in both cases, the company provided prompt and effective solutions.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality and condition of... See more

Quality

Consumers consistently express satisfaction with the quality of the watches. Many reviewers highlight that... See more

Service

People report positive experiences with service. Customers consistently praise the excellent customer... See more

Delivery service

Users describe positive interactions with delivery service, consistently praising the speed and efficiency of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Another stunning watch. My fourth watch delivered today from P2P Watches, just as described, worth every penny, superbly packaged, delivered quickly, 12 months warranty and with a personal note of tha... See more

Rated 5 out of 5 stars

P2P offer great quality and prices considering they also service each piece before selling, so there is piece of mind. P2P has always offered great service and communication and willing to provide as... See more

Rated 5 out of 5 stars

P2P were a pleasure to do business with. All my questions were answered promptly and accurately with no pressure or silly discounts (red flag). Website provides clear descriptions and pictures and d... See more

Rated 5 out of 5 stars

I couldn’t recommend highly enough. I now have 2 watches from P2PW both in incredible condition even better than described. Really well presented and packaged with a personal thank you note and delive... See more


Company details

  1. Watch Store

About past2presentwatches

Written by the company

True pieces of the past

past2presentwatches are a small UK business based in the Cotswolds, selling some of the best watches that are true pieces of the past that we have brought through to the present for you to take on into the future. Beautiful pre-owned watches. Instore you'll find timepieces from different era's and some amazing brands.

We are proud of our timeless pieces and refrain from polishing out the history that a watch has gained, we believe that we all show a few battle scars and age, it make us who we are. This is how we feel at past2present, we have gently serviced and brought these pieces to the present so you can take them on into the future.

At past2present, we also provide a range of services to our customers to ensure the maintenance and longevity of their timepieces.

Browse The Decades Browse The Brands Browse The Services

Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

God tier company

What an amazing company to deal with. I previously stumbled across past2presentwatches while looking for a watch roll and saw some of there amazing vintage seikos. 2 weeks after coming across them I ended up buying a beautiful all original jdm seiko 6139 6000 and was blown away by how good the watch was. Every little detail was amazing and the packaging was beautiful with a nice personal touch. I will 100% be back for my next watch. Thank-you so much to Steve and the others for making my experience this special. What an awesome company keep up the good work guys.

October 10, 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write a review and thank you for your kind words, We are all made up that you had a fantastic experience and that we could be part of your watch Journey.

Rated 4 out of 5 stars
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Reply from past2presentwatches

We are very sorry you received a review request before you received your watch. We dispatch all of our watches next day by 1pm, unfortunately sometimes invitations can arrive a little early when purchasing before the weekend and especially when Royal Mail experience delays in getting it to you.

Rated 5 out of 5 stars

Put it like this, I'd buy from Past2PresentWatches again, no worries

I'm sure that if you were to ask him Steve would describe me as a 'discerning, enquiring customer who knows his own mind'. He is both polite and diplomatic.

I'd say that I was probly a bit of a nuisance, asking questions and wanting to know about the processes that the watches underwent before they were sold.

Steve impressed on more than one front; he answered my emails quickly (we all like that, don't we?), and rather than being annoyed by my nosy queries he used them as an opportunity to answer all of my concerns, thus allaying any worries that I might have had; I'm from a generation that does not automatically trust everything that I see online - closer to the exact opposite, TBH (I have been described as a mistrustful old scrote!).

Further when asked for a 'group price' for a small group of either three or four watches Steve offered what I thought were very fair prices that I was happy to accept.

Finally, I was buying watches that were not what a lot of people would describe as 'top end' (I have a small collection of mechanical Japanese watches from 1960 onwards, SEIKO, Orient, Ricoh, & Citizen) - and even though I was not buying Rolex, Omega, or Breitling type marques Steve did not make me feel like some kind of poor relation.

I bought some watches on Thursday afternoon, about 1pm: they were delivered Friday morning at 09:25.

The packing was excellent, and I mean EXCELLENT, not only were the watches incredibly well protected from shocks and knocks they came in a roll that was never mentioned (and was not charged for as a separate item), that has now been pressed into service for three of my other watches.

Taken as a whole, and it must be borne in mind that my background is in the Audit of Sales Quality and Compliance, (F2F, F2B, B2B, and Distance/Remote Sales), so I tend to look at the minutiae of a sales process that might be missed by prospects who don't have my experience, and I am happy to declare myself very happy, completely satisfied even, with my entire experience of buying from Past2PresentWatches, and I will be keeping an eye out on their site to see if they get any interesting Grand Seikos in

October 5, 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write us a review. You were never a nuisance, on the contrary it was an absolute pleasure to interact, learn from you and have the opportunity to allay any worries or concerns. Everyone at past2presentwatches has read your kind words and thank you so much for sharing your experience, they are all thrilled you have enjoyed the hard work they put in.

Rated 5 out of 5 stars

Fantastic

Fantastic! Speedy delivery, lovely packaging and presentation with a couple comp gifts. Would highly recommend!

October 3, 2023
Unprompted review
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Reply from past2presentwatches

Thank you so much for taking the time to write a review, it means the world to us.

Rated 5 out of 5 stars

Very nice watch

Very nice watch, well-packaged and quick delivery. Very pleased. Thanks

September 30, 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write a review, it made our day.

Rated 5 out of 5 stars

Fantastic service and experience!

Fantastic service and experience today from Past2Present. Steve is highly knowledgeable and extremely trustworthy, welcomed me for hours to talk watches and went above and beyond to pull out all the stops to make the experience memorable. Will definitely be returning and I highly recommend P2P for all things watches

October 1, 2023
Unprompted review
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Reply from past2presentwatches

We are so glad you had a fantastic experience, your time with us made our day. Thank you for your kind words. We very much look forward to the next time.

Rated 5 out of 5 stars

Wonderful watch

Wonderful watch, quick shipping.

September 22, 2023
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world to us.

Rated 5 out of 5 stars

First class

Awesome company to deal with. Watch was immaculate as per the pics and description and at a fantastic price. Ordered after 1pm on a Monday and arrived in Glasgow 1pm the following day.
Beautifully wrapped in tissue paper and they also sent a free gift of clamshell watch case both of which were a lovely touch.
They responded straight away when messaged and were very helpful.
Will certainly be buying from them again soon.

September 19, 2023
Unprompted review
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Reply from past2presentwatches

Thank you for taking the time to write a review, it was a pleasure dealing with you, cant wait to help you again in the future.

Rated 5 out of 5 stars

Beautiful watch, great service

Watch was just as described and in great condition, beautiful watch. Speedy, secure delivery too. Excellent! Also came a new black strap as well as the original and even a gift of a travel box for the watch! Amazing service!

September 13, 2023
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Reply from past2presentwatches

Thank you from all at past2presentwatches, it made our day to read your words

Rated 5 out of 5 stars

Great company, will be back for more.

Really pleased with my purchase, I wasn't sure on which watch to buy, as there were so many I wanted, I was able to speak to Steve who was very nolidgable and helped me buy the right watch for me. Can't thank him enough, its perfect.

August 29, 2023
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Reply from past2presentwatches

Thank you for your kind words. We were so happy to help you pick the right watch for you and i must say its an excellent choice. We look forward to helping you again when you are ready to pull the trigger on your other favorite.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Highly communicative and provided a host of thoughtful extra touches. Absolutely love the watch as well and will cherish forever :)

September 10, 2023
Unprompted review
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Reply from past2presentwatches

So glad you took this one on into the future. Thank you for your kind words from all at past2presentwatches it means the world to us.

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