★★★★★ Five Stars Amy Hearn has been amazing to work with. The onboarding process was very smooth, and the response time is outstanding. I've used several answering services before, and none compare... See more
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See what reviewers are saying
I have been very pleased with PATLive. Having a professional service answer my calls has been especially helpful since I am managing a property in Michigan while living in Florida. Their represen... See more
Jessica Pacheco made the experience of signing up an easy one. Not to mention her personality! She made it fun. As someone who is just beginning his business, there are many uncertainties. One thing t... See more
Amy Hearn came in on her morning off to help me get set up with Pat Live. Their service is legendary in the real estate investing industry and going above and beyond is what this Company and their... See more
Company details
About PATLive
Written by the company
PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
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Written by the company
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Contact info
United States
- 8007757790
- sales@patlive.com
- patlive.com
4.9
Excellent
194 reviews
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Reply from PATLive
We're so glad, thank you Mary!
Top 1. First pick.
I love this company I would recommend this company to anyone looking for guaranteed satisfaction. I called with an issue and the representative helped me immediately. Service is excellent. I love that they communicate with you to make sure you are well taking care of.
October 4, 2019
Unprompted review
Reply from PATLive
Thank you, Akasha! We are so glad that we were able to provide a solution that you're happy with. We really appreciate the kind words.
All communication has been timely and…
All communication has been timely and helpful.
October 1, 2019
Unprompted review
Reply from PATLive
Glad to hear it, thank you Rick!
They take good notes and relay accurate…
They take good notes and relay accurate contact info. Never had a complaint from customers about interacting with them.
October 1, 2019
Unprompted review
Reply from PATLive
Thank you Oksana!
A much needed and appreciated service.
It’s a great thing not having to ever be concerned about my business phone knowing it’s always being answered.
I appreciate the efficiency and precision of receiving an email after each phone call.
This service has improved the quality of my life significantly as I’m not tied to my phone and the business continues.
Thank you for the excellent service and being so flexible to meet the needs of my unique business.
I have already recommended you to others and anticipate using your business for many years to come.
September 17, 2019
Unprompted review
Reply from PATLive
Wow! Thank you so much for the compliments Scott, we're so glad to be an integrated part of your business.
Very professional
Very professional, polite. So glad I went with you.
August 11, 2019
Unprompted review
Reply from PATLive
Thank you Jason, so are we!
so far so goooood
August 11, 2019
Unprompted review
Reply from PATLive
Thank you Lynell, we hope to continue providing you great service!
Average , Some are good some are ok!
Some of the call center agents are good and take calls as per the script. Some don’t follow the script. Even after repeated corrections, some reps do the same mistakes again and again. I am tired of repeating
August 9, 2019
Unprompted review
Reply from PATLive
Hi Ganesh, thank you so much for taking the time to provide us with feedback. Scripting is such an important component of the live answer experience, which is why we offer custom scripting for all of our customers. It sounds like we're missing the mark. I've forwarded your information to the head of the scripting team. They'll be reviewing your account and reaching out to you by early next week.
Overall they will answer the phones and…
Overall they will answer the phones and try to follow the script. There appears to be limited live face training on each client, so your script needs to be so easy a caveman could execute on it. In my case, I need a series of information gathering questions to be asked skillfully and in the right context in order to successfully execute and gather basic intel like name, email, and telephone. Only the top reps can pick up on this and execite via the offline training, and the newest reps stumble and execute poorly. Escalating for help is tough because ecveryne is "pat" and everyone is at supervisor level, who can help and change your script.
August 9, 2019
Unprompted review
Reply from PATLive
Hi Stephen, we really appreciate your feedback about our scripting and support processes. Scripting is such an important part of the live answer experience, which is why we offer custom scripting for all customers. It sounds like we're missing the mark. I've forwarded your information to the head of our scripting team. They'll be reviewing your script and reaching out to you by early next week.
PATLIVE has been the workhorse for me…
PATLIVE has been the workhorse for me behind the scenes while I concentrate on other tasks PATLIVE mans the phones for me. Could not be more grate full.
August 3, 2019
Unprompted review
Reply from PATLive
Thanks Lidio!
A wonderful call center partner
PATLive has been an excellent partner since we began using their services a few months ago. They took up our after-hours service perfectly with surprisingly little direction. The calls they have taken have been very professional since the beginning. I definitely recommend their services.
August 2, 2019
Unprompted review
Reply from PATLive
Wow, thank you Cory! We're happy to be your call center partner.
Great experience with PatLive !!!
Great experience with PatLive !!!
Awesome service and very polite, always recomend.
August 2, 2019
Unprompted review
Reply from PATLive
Thank you for the kind words Ion!
This service is well worth it!
These guys make it so easy & are super professional. If you are on the fence, just know they are worth every penny.
August 2, 2019
Unprompted review
Reply from PATLive
Thank you Amy!
Professional
Professional. On top of it. Don’t have to deal with scheduling patients for the most part. Good investment
August 2, 2019
Unprompted review
Reply from PATLive
Thanks for the compliment Michael!
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