Can’t thank the whole team enough for all the help they gave me. Your kindness and compassion are truly amazing and nothing is ever a big deal you helped me through a difficult time and gave me so muc... See more
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Incredible service from start to finish. Eleanor on reception was particularly amazing, keeping me informed the whole time and going the extra mile by sorting things with my insurance company and maki... See more
The car was assessed quickly. The repair was approved, parts ordered and car booked in. Got courtesy car which was valeted before handing over. I received regular repair updates online and didn’t have... See more
We were delighted with Patons. The staff are very friendly and very helpful. Booking in was straightforward and a courtesy car was provided as promised. The repair itself is faultless. In addition th... See more
Company details
Information provided by various external sources
Patons have been repairing vehicles for over 60 years, having invested heavily over the past 2 years our Accident Repair Centre will ensure you get back on the road as quickly and as safely as possible. We are a fully British Standard (BS10125) Accident Repair Centre, so you can trust that everything we do is to the highest possible standard.
Contact info
84 Lister Street, G4 0BY, Glasgow, United Kingdom
- 01415534000
- notifications@patonsarc.co.uk
- patonsarc.co.uk
4.7
Excellent
48 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Outstanding service
The service I received for a repair was outstanding. They came to collect the car and returned it. Repair was spotless. Full valet inside and out. Staff were so lovely and helpful. Communication throughout was excellent. Makes a change getting such great service. I would highly recommend and will use in the future. Thank you Patons.
November 10, 2022
Unprompted review
Car was returned fixed but not happy with the condition inside the vehicle
I was very happy with the repairs on my car however when the car was returned to me it was dirty on the inside of the vehicle. For example mud on the drivers door and inside the boot there was dirty grit all over it. The gear stick also had a noticeable deep scratch on it. I expected the car to return to me in better condition than that.
I also felt the communication was not great when it was getting repaired because I was continually told it was going to be ready for a certain date and it was never ready and when I was told I’d get a phone call back on the day letting me know and I never did which meant I was having to continuously chase it up. However, the receptionist jade was very helpful trying to accommodate me when picking up the car when it was ready.
I would not fault the actual repair done on my car as I was very happy with it, just the other factors I was disappointed with.
November 4, 2022
Unprompted review
Fast, efficient service!
Fast, efficient service!! Great communication and all the staff were extremely friendly and professional. Would highly recommend this garage!
September 28, 2022
Unprompted review
Top Service!
Quick, speedy service and communication was great throughout. Highly recommend!
September 26, 2022
Unprompted review
Great Company and Service 🚗
Great service from Paton's .. loads of communication from the accident repair company which I liked .. received my car back yesterday brilliant x
September 22, 2022
Unprompted review
Reply from Patons Accident Repair Centre
Hi Alison, Thank you for your kind words, happy you were pleased with the repairs!
My car had been damaged pretty badly by…
My car had been damaged pretty badly by an individual who threw a traffic cone at my car. Paytons repair centre was recommended by my insurance company and I can see why..The service from start to finish from the girl at reception(who was new to the role) was excellent..impressionable, well advised and courteous..The repair job from the team was worth the wait..looked like a brand new car when I collected it.
Great service and excellent job..I would recommend anyone to use this company..
September 16, 2022
Unprompted review
Reply from Patons Accident Repair Centre
Thank you for your kind words and we are happy you were pleased with the service, your review has been forwarded on to Jade who is pleased as punch! She has been a great addition to the team, Kind Regards, Patons ARC.
Total chancers of the worst kind avoid please steer clear
Sorry but this was the most unprofessional experience I've had with a company woeful customer experience I've had direct line will need to review this shambles of a so called accredited company please please do not use they are woeful his response says it all you will hear from my lawyer don't try and put the focus back to me your a liar at no time did I call any member of your lady staff any derogatory comment the truth is your a woeful company and will not be bullied into saying otherwise with your response" Lies" review is an accurate description of the service I received take it as constructive criticism instead of lieing in your response once again avoid this deluded man and company at all cost previous reviews don't lie folks go else where
September 13, 2022
Unprompted review
Reply from Patons Accident Repair Centre
Hi Mr. Lacki, we are sorry to hear about your poor experience. We carried out every aspect of your 2 repairs to the highest standard thus far.
In our original instruction sent by your insurers we were not instructed to repair your wheel as part of the accident, and when you sent in damage photos, you never sent any photos of a damaged wheel, we were, at a later date, then instruced to repair the wheel, which we did in a timely manner.
You seemed to take great offence when a second claim came in while we were in the process of repairing the original claim. A call to verify this, which we though appropriate seemed to cause you great irritation, which we were only verifying, again apologies if this 1 minute 26 second phone call disrupted your day massively. We also recommended a safer route to replace a key to which you were agreeable at the time, however, when the insurers failed to authorise the repairs in a timely manner to yourself, something that is completely out of control on our end, you decided to make a phone call in to us, in which you shouted down the phone repeatedly, causing 2 female members of staff to cry, eventually needing myself to deal with it, referring to one of the female staff as a 'monkey' was also greatly offensive. Again, we apologise for the 1 minute 26 second call to verify the second claim, and we suggest you speak with your insurers as to why they didn't authorise it for 7 days, as we sent them the estimate over on the day we spoke to you and ordered parts on the same day, everything else was out of our control.
Excellent workmanship on paintwork
Excellent workmanship on paintwork. Metalic paint finish was the best repair I have ever seen on any vehicle. Colour and finish was perfect. Curteous and obliging staff, could not have done any more for me, first class from start to finish. Thank you.
February 6, 2019
Unprompted review
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