Winnie, was very helpful and cheerful she helped both myself and my friend to find the right bag for each of us absolutely love my purchase. Well done Winnie I wish everyone was as nice and cheerfu... See more
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Review summary
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Had a great experience at the Swindon outlet. Winnie was very helpful and friendly, managing to look after several customers at once while keeping the atmosphere relaxed. She helped me find the right... See more
Company replied
I went into Paul Costelloe at mcarthur glen Cannock on Thursday 18th February 2026. I was looking at a few different bags, unsure which one would be suitable for what I needed. A lovely sales ass... See more
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I came into West Midlands designer outlet store looking for a birthday gift for my sister. I was served by Sam who was very friendly, chatty and helpful. Once I had found the bag I wanted she was bril... See more
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Company details
Written by the company
The Paul Costelloe Handbag Collection Irish-American designer Paul Costelloe, a celebrated name in British and Irish fashion, brings his artistic vision to the world of leather handbags and accessories. His collections reflect a balance between timeless craftsmanship and modern design, crafted in collaboration with master artisans and expert technicians from his London studio to his family-run workshop in Ancona, Italy. Every piece embodies the brand’s hallmark — exceptional quality, refined texture, and effortless comfort. Educated at the prestigious Chambre Syndicale de la Haute Couture in Paris, Paul’s career spans fashion capitals from Paris to Milan and New York. As the former personal designer to Diana, Princess of Wales, and a fixture at London Fashion Week for over three decades, his legacy is rooted in artistry, precision, and an unwavering pursuit of excellence. The Paul Costelloe brand celebrates the beauty of fine tailoring and accessible luxury. Each handbag captures this philosophy — designed with meticulous attention to detail, guided by Paul’s creative direction, and crafted to accompany modern life with enduring elegance. The Essence of Paul Costelloe Handbags At the heart of every Paul Costelloe handbag lies a story of family, craftsmanship, and design that transcends trends. For more than 30 years, this family-owned brand has flourished under Paul’s vision, creating handbags that merge artistry with wearability. Drawing from his experiences across the world’s fashion capitals, Paul returned to his roots to build a label that embodies sophisticated elegance. The opening of his flagship store in Knightsbridge marked a new chapter in a distinguished career, showcasing collections that seamlessly unite practicality and style. Looking Ahead Guided by a legacy of craftsmanship and innovation, Paul Costelloe continues to shape the evolution of modern luxury. Each handbag is more than an accessory — it is a statement of artistry, purpose, and timeless design.
Contact info
United Kingdom
- Sales@paulcostelloebags.com
- paulcostelloebags.com
4.2
Great
174 reviews
Replied to 61% of negative reviews
Typically replies within 2 weeks
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The bag had a very wrinkled appearance…
The bag had a very wrinkled appearance on one side instead of smooth like the rest of the bag, which has put me off it. The colour looked a lovely bright yellow on the photograph but was a not so nice mustard colour in reality. I had already taken all the package off so I felt I couldn’t send it back. It has taught me never to buy online again. This happens too often.
April 12, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Denese,
We’re very sorry to hear that the bag did not meet your expectations. This is certainly not the standard we aim to deliver, and we understand how disappointing it must have been to receive an item that appeared wrinkled and different in colour from what you expected.
Please could you email our customer care team at sales@paulcostelloebags.com, quoting your order number and including your phone number, so we can look into this for you and find a suitable resolution.
Warmest regards,
The Paul Costelloe Team
Dan in the Ashford store went above and…
Dan in the Ashford store went above and beyond sourcing a bag from another store, and then arranging for it to be delivered to my home - thank you so much
April 18, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Mrs Sarro,
Thank you for getting in touch and for sharing your experience. We’re so pleased to hear that Dan at our Ashford store went above and beyond to source your bag and arrange delivery for you.
It’s wonderful to know you received such helpful service and that everything was handled so smoothly for you.
Warmest regards,
The Paul Costelloe Team
Winnie
Winnie, was very helpful and cheerful she helped both myself and my friend to find the right bag for each of us absolutely love my purchase.
Well done Winnie I wish everyone was as nice and cheerful it makes the shopping experience so much better 😁
Thank you so much.
April 16, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Mandy,
Thank you for getting in touch and for sharing such lovely feedback about your experience. We’re delighted to hear that Winnie was able to help you and your friend find the perfect bags, and that she made your visit so enjoyable.
We’ll be sure to share your kind words with her. It’s wonderful to know she made such a positive impression.
Warmest regards,
The Paul Costelloe Team
Love the support from the staff
Love the support from the staff in store, especially Jo who helped me choose my bag.
April 7, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Amy,
We’re so pleased to hear you felt well supported during your visit, and that Jo was able to help you find the perfect bag. It’s always lovely to know our team made a difference to your experience.
We hope you’re enjoying your new purchase and look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Emma was extremely professional yet…
Emma was extremely professional yet friendly during our visit to the store.
We felt very looked after and really enjoyed our purchases.
Thank you Emma!
March 26, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Jessica,
We’re so pleased to hear about your experience in store and that Emma made such a positive impression. It’s wonderful to know you felt well looked after and enjoy your purchases.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Went to the MacArthur Glen Outlet in…
Went to the MacArthur Glen Outlet in Cannock today looking for a decent overnight bag. Went into Costelloes and found a lovely bag and a very helpful assistant called “Jo Mooney”. Bag was reduced from £129 to £85, the assistant was very good and went to get me a new and wrapped bag from the store rather than the one on show. She was very pleasant and chatty. Makes a lovely change from normal
April 10, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Spencer,
It’s great to hear about your visit to our Cannock store and that you found the perfect overnight bag. We’re especially pleased that Jo made such a positive impression, she’ll be delighted to hear your kind words.
We hope you enjoy your new bag and look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Excellent quality
I was delighted with all pics of purses.
Makes it easier when you can't actually hold the item.
Delivery was excellent & I'm delighted with the purses I bought.
Really good quality, just what I wanted. So good I bought a smaller one too!
April 8, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Susan,
Thank you for your wonderful review.
We’re so pleased to hear that you’re delighted with the quality of your purses and that the photos helped you feel confident in your choice.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your new purchases.
Warmest regards,
The Paul Costelloe Team
Sue Gibb served me
Sue Gibb served me. Most helpful lady, to find best solution for gifts I was looking for.
March 23, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Sandra,
Thank you for your kind review!
We’re delighted to hear that Sue was able to assist you so effectively and help you find the right solution for your gift. Providing helpful and thoughtful service is something we really value, and it’s great to know this made a difference to your experience.
We appreciate you taking the time to share your feedback and hope to welcome you back again soon.
Warmest regards,
The Paul Costelloe Team
A very enjoyable experience at the Paul…
A very enjoyable experience at the Paul Costello shop in Swindon Outlet Village. My friend and I were well looked after by a lovely member of staff (Winnie). Very pleased with our purchases. Great quality goods and fantastic price. Will definitely visit again. Thankyou!
March 28, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi there,
We’re delighted to hear you had such an enjoyable visit to our Swindon Outlet store and that you were well looked after by Winnie. It’s wonderful to know you are so pleased with your purchases.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
The website was easy to navigate,I was…
The website was easy to navigate,I was kept informed of the delivery status and the delivery was on time. The handbag I ordered is beautiful, just what I was after, the downside being I want to order more!! Super quality, love it.
March 29, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Karen,
We’re delighted to hear that your experience was smooth from start to finish and that your order arrived just as expected. It’s especially lovely to know you’re so pleased with your handbag.
We look forward to welcoming you back again soon!
Warmest regards,
The Paul Costelloe Team
Reply from Paul Costelloe Bags
Hi Annisa,
We’re delighted to hear such positive feedback and truly appreciate you taking the time to share your experience.
We hope to welcome you back again very soon!
Warmest regards,
The Paul Costelloe Team
The staff in Cheshire oaks are all…
The staff in Cheshire oaks are all lovely. In a regular and I’m always made to feel welcome
March 21, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Melissa,
It’s wonderful to hear how much you enjoy visiting our Cheshire Oaks store. We’re delighted that our team continues to make your experience such a positive one each time.
We look forward to welcoming you back again very soon!
Warmest regards,
The Paul Costelloe Team
Disappointed
I ordered on 1st March . I emailed on 13th March asking for an update as to what was happening as I had asked for it to be delivered to my daughter's address and it hadn't been. I have yet to hear back but I received this the following day. I don't know what or why this has gone wrong but I am very disappointed.
March 1, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Donna,
Thank you for getting in touch. We’re very sorry to hear about your experience.
I have forwarded this to our sales team, who will work to resolve this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your patience.
Warmest regards,
The Paul Costelloe Team
Faulty navy bag received- no response
I received a damaged navy bag which was a present for my mums birthday. I contacted the sales team re a return with a request for a full refund over a week ago and have still not received any reply! I sent photos showing damage as requested too.
Very disappointing service.
March 1, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Caroline,
Thank you for getting in touch. We’re very sorry to hear that you received a damaged bag, especially as it was intended as a gift. This is certainly not the standard we expect for our products.
Your query has now been passed on to our sales team, who will be in touch with you as soon as possible to resolve this for you.
We’re very sorry for the inconvenience caused and appreciate your patience.
Warmest regards,
The Paul Costelloe Team
Reply from Paul Costelloe Bags
Hi Linny,
Thank you for your kind review. We are so glad to hear you had a positive and easy shopping experience with us. We really appreciate you taking the time to share your feedback, and we hope you enjoy your new purchase!
Warmest regards,
The Paul Costelloe Team
Reply from Paul Costelloe Bags
Hi Jo-Anne,
Thank you for your lovely review. We’re so pleased to hear that you’re happy with your bag and that it arrived promptly and as expected.
We really appreciate your feedback and hope you enjoy using your new bag!
Warmest regards,
The Paul Costelloe Team
I had a wonderful experience thanks to…
I had a wonderful experience thanks to Sholeh. She was incredibly friendly, patient, and very helpful in helping me choose the perfect bag. Her knowledge and warm attitude made the whole shopping experience really enjoyable. Excellent customer service — thank you, Sholeh! I will definitely come back and highly recommend this shop, Swindon outlet
March 9, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi there!
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Sholeh at our Swindon outlet. She will be thrilled to know that her friendly and helpful service made your visit so enjoyable.
We truly appreciate your kind words and your recommendation, and we look forward to welcoming you back again soon.
Warmest regards,
The Paul Costelloe Team
Theu went above and behond
Theu went above and behond,
Service was excelant, postage and packageing was excelant
February 18, 2026
Reply from Paul Costelloe Bags
Hi Barbara,
Thank you for your lovely review. We’re delighted to hear that you had such a positive experience and that you were pleased with both the service and the packaging of your order.
We really appreciate you taking the time to share your feedback!
Warmest regards,
The Paul Costelloe Team
Friendly and helpful
Had a great experience at the Swindon outlet. Winnie was very helpful and friendly, managing to look after several customers at once while keeping the atmosphere relaxed. She helped me find the right bag for my needs and suggested some matching accessories without being pushy. Great service.
March 11, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Vik,
Thank you for taking the time to share your experience. We’re so pleased to hear you had a great visit to our Swindon outlet.
It’s lovely to know that Winnie was able to assist you so helpfully while creating such a relaxed atmosphere in store. We’ll be sure to pass your kind comments on to her.
We hope to see you again soon!
Warmest regards,
The Paul Costelloe Team
The sales assistant was really helpful
The sales assistant was really helpful. She listened and understood exactly what I was looking for.
March 11, 2026
Unprompted review
Reply from Paul Costelloe Bags
Hi Lorraine,
Thank you for taking the time to share your kind feedback. We’re so pleased to hear that the sales assistant was able to help you and understood exactly what you were looking for.
We look forward to welcoming you again soon!
Warmest regards,
The Paul Costelloe Team
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