Paul Robinson Solicitors Reviews 521

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness, making complex situations manageable. Many highlight the outstanding customer service, noting the team's resourcefulness and ability to keep them informed every step of the way. People frequently mention the quick response times to emails and calls, ensuring a smooth and easy process. However, some customers were dissatisfied with communication, citing delays and a lack of clarity, particularly regarding important documents and timelines. A few other people also felt that their concerns were not properly addressed, and some experienced unprofessional conduct, including being spoken over or blamed for issues.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpful,... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the promptness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

We cannot fault Jodie Beaton and all her colleagues, particularly Hannah, who dealt with our recent sale and purchase. They were extremely helpful in all aspects of communication and more importantl... See more

Rated 5 out of 5 stars

Paul Robinson Solicitors are the very best in my opinion. I was helped by Josefine Londahl with probate for my Mother. She responded quickly, willingly and kindly. It made a difficult situation bearab... See more

Rated 5 out of 5 stars

Even one year after my Sale was completed I was contacted again so that couple loose ends could be tied up. THE SAME EXCELLENT SERVICE I have enjoyed right from the beginning. I can't praise the eff... See more

Rated 5 out of 5 stars

I can’t thank Zeen enough at Paul Robinson Solicitors, for her help and advice on my late father’s will, she has been such a great help . She was quick at responding to my emails and continuously kept... See more


Company details

  1. Law Firm

Written by the company

Paul Robinson Solicitors LLP offer a complete range of legal services to individuals and businesses with offices in Essex and London, let our highly professional team help you today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

521 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional and efficient service

Paul Robinson solicitors acted for me to sell a property, whilst I was living abroad.
I found them to be professional, competent and very quick to act and reply to messages.
There was never a sense of time passing without knowing what was occurring in the background during the selling process, and I was happy to receive a courteous acknowledgment when documents had been delivered to them from abroad.
Recommended!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

No complaints at all....call Paul Robinson

We cannot fault Jodie Beaton and all her colleagues, particularly Hannah, who dealt with our recent sale and purchase. They were extremely helpful in all aspects of communication and more importantly we were able to speak with them and not robots! Jodie and her team got us over the line. No stress at all. Highly recommend Jodie and Paul Robinson.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

We recently used Pauline & Jess at Paul Robinson to undertake the conveyancing on our new purchase.

Found them to be incredibly helpful, professional and communicative with us through the entire process. Couldn't have made the process any smoother and heavily reduced the stress on our part.

Having bought and sold numerous properties in the past, Paul Robinson were by far the best Solicitors we have ever used, a real pleasure to work with!

Would 100% recommend!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t rate Paul Robinson highly enough…

We’ve have just completed on the sale of our home and onward purchase of our new home using Paul Robinson, and we cannot fault them. Our solicitor, Emma was without fail the most competent and responsive solicitor one could wish to deal with. She responded to emails promptly and was proactive in chasing the other solicitors in the chain. While the overall process took almost a year due to two broken chains, the recent sale of our property went from offer to completion in just 6 weeks, and Emma was instrumental in ensure the legal side of the process moved incredibly swiftly, dealing with some complex last minute issues in a timely manner. We cannot rate Paul Robinson highly enough.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience!!

Having previously used Amber Day when buying a flat, so when it came to selling two flats and purchasing a house, there was no question that we would instruct her again — and it was absolutely the right decision.

From start to finish, Amber was incredibly supportive, professional, and always available to help. No question was ever too big or too small, and she took the time to explain everything clearly, which made a huge difference throughout the process.

Our sale was quite complicated and, at times, very overwhelming, but Amber and her team were always on hand, both over the phone and via email, to guide us through each stage. Their communication was excellent, and we always felt reassured that everything was being handled properly.

Amber’s calm and proactive approach really helped reduce the stress of what could have been a very difficult experience. Her dedication and attention to detail were clear throughout, and we always felt like we were in safe hands.

The service provided by Amber and her team was truly exemplary, and we wouldn’t hesitate to recommend them to anyone going through the buying or selling process.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Needs significant improvement especially with overseas clients that have poor proficiency in English.

I've been using Paul Robinson Solicitors for a family law case for some years. But the inconsistency in transparency and safeguarding my elderly parents is unsatisfactory. They lack the understanding of cultural differences makes it even worse.

This includes interacting with customers who cannot speak English or have no proficiency in English law or comprehension. Due to their mishandling of my parents divorce case and tenant eviction they totally made a mess of a bad situation.

Paul Robinson Solicitors were informed that one property was in disrepair and they spent several weeks trying to advise us. Due to conflict of interest with mother and father getting back together they had further messed up divorce proceedings about trying to safeguard my mother and the outcome of the divorce and transfer of properties.

The litigation team also caused a further problem with my parents, to a point where I am no longer in contact with my family and my family have removed me from any inheritance. The firm has no comprehension about language barriers and and making sure the the customer has comprehension of law and the implications of poor advice. The firm was also instructed to investigate equity release fraud to the total sum of £82,000.00 by the family.

The firm had been advised a member of the family had forged signatures and documents to extort money from Halifax Mortgages. The firm took too long in getting this investigated. They also spent several months trying to correct titles deeds for my mother.

Due to the poor advise and systematic poor admistration the above has both caused loses to my mother and I have also lost a family and inheritance which I was promised by my mother when divorce proceedings began.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Commercial property purchase

Acted for us on a commercial property purchase. First time we'd used Paul Robinson solicitors, this was also from a recommendation. Courtney Parry-Lansdowne was our associate solicitor. All I can say is, everything went smoothly, communication from Courtney was excellent and the whole process was completed quickly. I would use the practice again without question.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Sophie

All through the process of selling my mum’s flat, we have found Sophie Griffiths, as well as Ashley Williams and Hayley Nightingale, to be professional, thorough and helpful.
We’ve moved house many times in the past and we’ve never had a great experience with conveyancers.
But Sophie has kept us informed every step of the way - letting us know immediately when things were required of us, telling us what stage we were at and what the next step was.
Thank you Sophie - you have changed my mind about conveyancers!
I wouldn’t hesitate to use you again and will definitely recommend you.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amber Day was fantastic.

Amber Day was assisting with my property purchase. A deadline had been set for the sale to be completed and I always felt Amber was in control of the whole process. She was very responsive to my questions and always responded in an extremely timely manner. As a first time buyer, the process was very new to me and I am very grateful that Amber was able to provide an excellent service throughout and help the process go as smoothly as possible from start to finish.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Zeen was very helpful all the way…

Zeen was very helpful all the way through the process and very good with letting me know what was happening through the process. She was upfront with rough cost as well. I would use them again for future projects.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Solicitors

Huge thankyou to Poppie and Charlotte for getting our house sale through to completion. It was a complicated process and their communication with us as sellers was fantastic. Poppie and Charlotte were outstanding when we first purchased our house in 2021 and we didn't think twice in contacting them again to sell. Thankyou so very much for everything.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great
Victoria knowledge was excellent. she was thorough, and talked us through various options with no rush or pressure

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Probate

Josefine dealt with our dads estate, and both her and Megan have been amazing.
All done in a timely manner and would highly recommend to anyone x

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

During our house purchase we felt our…

During our house purchase we felt our best interests were always being protected and the attention to detail was excellent. Nothing was too much trouble and our queries and questions were always answered comprehensively and in a timely manner. It made what could have been quite a stressful process quite painless in the end.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank Angelina and Lisa

I would like to sincerely thank Paul Robinson Solicitors, especially the two barristers who assisted in our case.

Their professionalism, dedication, and compassionate approach made an incredibly stressful situation much easier to manage. They were well prepared, supportive, and handled everything with great care and sensitivity.

I am truly grateful for their hard work and would highly recommend their services.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent solicitors

We used Paul Robinson for conveyancing, Natalie Shine and her team were excellent, very professional, very helpful and knowledgeable. Natalie and her team were prompt in responding to emails, thorough throughout the process, making themselves available for calls, offering guidance and advise. We felt very safe in their hands and would highly recommend them.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Paul Robinson Solicitors are the best!

Paul Robinson Solicitors are the very best in my opinion. I was helped by Josefine Londahl with probate for my Mother. She responded quickly, willingly and kindly. It made a difficult situation bearable and I felt able to cope. I have had help in the past by Jonathan Saunders and he too was outstandingly supportive and helpful. I trust the people at Paul Robinsons and it gives me confidence going forward,

February 10, 2026
Unprompted review

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