Paul Tours Safari Reviews 26

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Overall the experience was fantastic, we really enjoyed visiting the parks and saw all the animals we hoped to see. The accommodation was amazing and we enjoyed each and every lodge and would be ha... See more

Rated 5 out of 5 stars

If you are looking for a journey that transcends the typical tourist experience, Paul Tours Safari is the typical gold standard you need. With just 1 trip with them I must say, they have an unwavering... See more

Company replied

Rated 5 out of 5 stars

We loved our experience in Tanzania. We dos a 4 day safari: Ngorongoro, Serengeti and Tarangire. Everything was really well organized, with perfect timings and our guide, Julias was so kind, gentle an... See more

Rated 5 out of 5 stars

I must say that there is no other definition of luxury than PAUL TOURS SAFARI .I was so pleased and happy for the amazing service offered from this company starting from day one of contacting them. Th... See more

Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

PAUL TOURS SAFARI LTD is Luxury Safari Company Specialized in Privately Tailor Made Safaris Vacations With hand-crafted African holidays in Tanzania East Africa. Our experienced team is committed to providing unforgettable experiences for our guests. We know the quality and luxury of accommodation options and will only recommend the places that we have personally stayed in and thoroughly inspected. Our all-inclusive safaris will only take you to uncrowded areas of the parks where you will feel safe whilst maximizing your wildlife viewing. We will take care of everything for you; from ‘handpicking’ your private professional safari guide and luxury vehicles to reserving some of the best and unique places for you to stay and enjoy a great night sleep. We are grateful to work with the most friendly, passionate, detailed oriented and charismatic team in the business. We hope that our responsible, professionally guided wildlife safaris will leave you with a lifetime of memories made in Africa. Whether you want to experience the thrilling safari adventures of the great wildebeest migration, encounter the last remaining wild chimpanzees, explore authentic local cultures and cuisine, conquer the highest peak of Africa (Mount Kilimanjaro), or simply rejuvenate on the white sand beaches of Zanzibar, we can take care of everything for you from start to finish. We know the routes, we know the little hidden secrets, that you would wish to experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 4 out of 5 stars

The experience was fantastic

Overall the experience was fantastic, we really enjoyed visiting the parks and saw all the animals we hoped to see. The accommodation was amazing and we enjoyed each and every lodge and would be happy to return. We got some fantastic photos and made great memories However some of the days were very long and
exhausting. There were a few moments
where we would've appreciated better communication, for example with the tyre puncture situation and details regarding lunch stops (3pm is too late when breakfast was at 7am). The 4x4 was clean, comfortable, good access with the pop-up roof to spot the animals and good driving.
We are very happy about the experience from the call to talk about our trip to the drop off at the end of our safari.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

I must say,Paul tours is the definition…

I must say,Paul tours is the definition of pure luxury. I had the best experience on my tour with them,everyone was super kind,well organized and very professional. I will definitely be back.

February 7, 2026
Unprompted review
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Reply from Paul Tours Safari

Thank you so much for your beautiful words! 🤍

At Paul Tours Safari, pure luxury is not just a promise — it’s the experience we strive to deliver in every single detail. We are truly honored that you felt the care, professionalism, and organization our team works so hard to provide.

It was an absolute pleasure hosting you, and knowing you had the best experience means everything to us. Your satisfaction is our greatest reward.

We cannot wait to welcome you back for another unforgettable journey — whether it’s the endless plains of the Serengeti, the breathtaking Ngorongoro Crater, or the magical beaches of Zanzibar.

Until next time, your luxury adventure awaits

Rated 5 out of 5 stars

If you are looking for a journey that…

If you are looking for a journey that transcends the typical tourist experience, Paul Tours Safari is the typical gold standard you need. With just 1 trip with them I must say, they have an unwavering commitment to exclusivity which will make you start thinking of the next trip as soon you’re done with this one. And to top it up,Nothing beats the fact that you don’t have to worry about anything in the safari as everything is being taken care of. “Smooth operators” for sure

December 5, 2025
Unprompted review
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Reply from Paul Tours Safari

Wow — this truly means the world to us!

Thank you for describing Paul Tours Safari as the gold standard — that is exactly the experience we aim to create. We don’t just plan safaris; we craft seamless, exclusive journeys where every detail is thoughtfully handled so you can simply relax and immerse yourself in the magic of Africa.

Knowing that one trip already has you thinking about the next one is the greatest compliment we could receive! That “smooth operator” experience is something our entire team takes pride in delivering — from the first inquiry to the final farewell.

We cannot wait to host you again for another extraordinary adventure. The wild is calling… and we’ll be ready when you are.

Rated 5 out of 5 stars

With paul tours Safari made my Safari…

With paul tours Safari made my Safari luxury experience remarkable and unforgettable from the beginning to the end of my trip

January 24, 2026
Unprompted review
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Reply from Paul Tours Safari

Thank you so much for your wonderful feedback!

We’re truly honored that Paul Tours Safari made your luxury safari experience remarkable and unforgettable from beginning to end. Creating seamless, elegant, and memorable journeys is exactly what we are passionate about, and knowing we delivered that for you means everything to us.

It was a pleasure hosting you, and we can’t wait to welcome you back for another extraordinary adventure in the wild.

Rated 5 out of 5 stars

I had a great experience with paul tour…

I had a great experience with paul tour safari ,there customer care was the best looking forward to book my next trip again

February 14, 2026
Unprompted review
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Reply from Paul Tours Safari

Thank you so much for your kind words!

We’re delighted to hear that you had a great experience with Paul Tours Safari and that our customer care stood out to you. Providing attentive, personalized service is at the heart of everything we do, so your feedback truly means a lot to our entire team.

We’re already looking forward to planning your next unforgettable journey — the wild is waiting for you again!

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with **Paultour Safaris**. The team was friendly, professional, and very well organized. Everything went smoothly and the tour was enjoyable from beginning to end. I really appreciated the good service and hospitality. I highly recommend Paultour Safaris to anyone looking for a wonderful and memorable trip.

February 24, 2026
Unprompted review
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Reply from Paul Tours Safari

Thank you so much for your thoughtful and kind review!

We’re truly happy to hear that you had a great experience with Paul Tours Safari. Our team works hard to ensure every journey is smooth, well organized, and filled with genuine hospitality, so it means a lot to know you felt that from beginning to end.

Your recommendation is the greatest compliment we could receive. It was an absolute pleasure hosting you, and we would be honored to welcome you back for another wonderful and memorable adventure in the future

Rated 5 out of 5 stars

Best trip ever

Paul Tours & Safari delivered an exceptional luxury safari experience. Everything was perfectly organized — from premium accommodations to expert guides and seamless transfers. Their personalized approach and attention to detail made the journey truly unforgettable. Highly recommended for anyone seeking a high-end, once-in-a-lifetime East African safari experience.

January 18, 2026
Unprompted review
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Reply from Paul Tours Safari

Wow — “Best trip ever” is the kind of feedback that truly inspires us!

Thank you for trusting Paul Tours Safari with your journey. We’re delighted to hear that you enjoyed the premium accommodations, expert guiding, seamless transfers, and the personalized attention to detail that we carefully curate for every guest.

Creating high-end, once-in-a-lifetime East African safari experiences is exactly what we are passionate about, and knowing your trip was truly unforgettable means everything to our team.

We would be honored to welcome you back for another extraordinary adventure in the near future. The wild is always waiting for you!

Rated 5 out of 5 stars

Perfectly organized family safari tailored to our wishes.

A beautifully organized family safari with our four children. Every one of our wishes was thoughtfully and effortlessly incorporated into the itinerary. Paul Tours Safari not only provided an unforgettable safari experience for both us and our kids, but also helped us with matters that were not directly related to the safari — things they could easily have declined, yet handled with genuine care and kindness. Their attention, flexibility, and professionalism were exceptional. We felt truly looked after from start to finish. We will definitely be returning to Kenya with them in two or three years.

January 11, 2026
Unprompted review
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Reply from Paul Tours Safari

Dear Ivana,

Thank you so much for your wonderful review! We are truly delighted to hear that your family safari with us was memorable and that every detail of your trip met your expectations. It means a lot to know that our team could assist beyond the safari itself and provide care and support in every way possible.

Your kind words about our attention, flexibility, and professionalism are deeply appreciated. We look forward to welcoming you and your family back to Kenya in a few years for another unforgettable adventure!

Warm regards,
Paul Tours Safari Team

Rated 5 out of 5 stars

Unforgetable

Our family had an unforgettable trip to Tarangire with Paul Tours. From start to finish, the experience was seamless. The driver and guides were knowledgeable and attentive, making sure both adults and children were well taken care of. Customer service was outstanding and truly top class. Highly recommend Paul Tours for anyone seeking a memorable safari experience.

September 5, 2025
Unprompted review
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Reply from Paul Tours Safari

Thank you so much for sharing your wonderful feedback! We’re delighted to hear that your family had such an unforgettable experience in Tarangire with Paul Tours. Our team takes great pride in ensuring both adults and children feel cared for, so it’s heartwarming to know this made your journey seamless and memorable. We truly appreciate your recommendation and look forward to welcoming you and your family back for another safari adventure in the future!

Rated 4 out of 5 stars

The experience was good

The experience was good. The drivers would arrive for transfers right on time and we managed to cover all our planned activities. The company was very supportive in terms of communication. Talking of experiences-it was amazing and beautiful.

April 18, 2025
Unprompted review
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Reply from Paul Tours Safari

Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and memorable experience with us. It’s wonderful to know our team was able to provide timely transfers and helpful communication throughout your trip.

We're especially happy that the beauty of the adventure left a lasting impression,it means the world to us to be part of such special memories. We hope to welcome you back for another incredible journey in the future!

Warm regards,
Paul Tours Team

Rated 1 out of 5 stars

Complaint Regarding Recent Serengeti National Park Safari

Dear Peter,
This letter expresses our extreme dissatisfaction with the recent Serengeti National Park Safari we booked through your agency. Our expectations were not met in several crucial areas:

* Vehicle Condition: The safari vehicle provided was in a poor state of repair and appeared quite old. This significantly impacted our comfort and safety during game drives.

* Food Quality: The food served throughout the safari was unacceptable. It did not meet our dietary requirements (Halal) and was consistently of poor quality.

* Tour Guide Behavior: Our assigned tour guide exhibited an arrogant and negligence and unprofessional demeanor, which detracted from the overall safari experience.

* Wildlife Sightings: We were deeply disappointed by the limited number of wildlife sightings during the safari.

* Accommodation: We were promised a good hotel but were instead placed in a tented camp that we found to be inadequate and even somewhat frightening.

The overall experience was deeply depressing and a complete waste of our time, money, and energy.

We expect a refund for this unsatisfactory safari.

Sincerely,

December 31, 2024
Unprompted review
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Reply from Paul Tours Safari

Dear Mohammad,

Thank you for sharing your feedback. We sincerely regret that your Serengeti National Park safari did not meet your expectations, and we apologize for any inconvenience you may have experienced. We would like to address the concerns you raised:

Tour Guide Behavior: We understand that you found the guide’s behavior unsatisfactory. However, it’s important to note that a successful safari experience relies on both the guide and the guests engaging respectfully and actively. If there were communication challenges, we encourage open dialogue during the safari to address concerns. We take these matters seriously and will review this with the guide to ensure that all future interactions are professional and helpful.

Accommodation: We are surprised to hear your dissatisfaction with the accommodation. The hotel provided was a luxury option, selected based on the amount you paid. While we strive to offer the best possible experience for our guests, expectations can sometimes vary. We will ensure that future descriptions and expectations are clear to prevent any misunderstandings.

Vehicle Condition: We are confident that the vehicle provided is in excellent condition and widely used by other guests without issue. The vehicle’s condition, including the air conditioning, meets our high standards for safari travel. However, as the safari is set in the open, natural environment, the use of air conditioning may not always be applicable, as the cool breeze of the savannah often provides a comfortable alternative. We have not received similar complaints from other guests regarding this vehicle, and we’ll be looking into your feedback closely.

Wildlife Sightings: We understand that seeing wildlife is one of the highlights of any safari, but as you may know, wildlife sightings are not guaranteed and can vary due to factors beyond our control. The Serengeti is a vast, wild environment, and animal movements can be unpredictable. We always do our best to take guests to prime viewing spots, but nature ultimately dictates the experience.

We believe that the safari experience you received aligned with the services and pricing associated with the package you booked. While we truly regret that certain aspects of your trip were not as expected, we are unable to offer a refund under these circumstances.

We appreciate your feedback and take it seriously as we continuously strive to improve our services. If you have any further questions or concerns, please do not hesitate to reach out to us. We would welcome the opportunity to discuss how we can ensure a better experience in the future.

Warm regards,
The Paul Tours Team

Rated 5 out of 5 stars

Fun was had in Moshi

I had the best time with an office team building organised by Paul tours to Moshi. Everything was on point. Highly recommend.

November 14, 2024
Unprompted review
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Reply from Paul Tours Safari

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you had such a great time with your office team building in Moshi. It’s always our goal to provide seamless and memorable experiences, and knowing everything was on point means the world to us. We truly appreciate your recommendation and look forward to organizing more amazing adventures for you in the future!

Best regards,
Paul Tours Team

Rated 5 out of 5 stars

BEST LUXURY SAFARI EVER HAD..........

I must say that there is no other definition of luxury than PAUL TOURS SAFARI .I was so pleased and happy for the amazing service offered from this company starting from day one of contacting them. They have an amazing team that makes things happen promptly. I am definitely coming back to plan another East African trip with them. Hence look no further this is the right company for your tailormade trips.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!!

First, the agenda arranged by Paul tours was outstanding. I cannot imagine creating a tour anywhere close to as good as what they recommended and put together for us. Our Guide George. If I ever have an opportunity to do this again I’m going to track him down! His knowledge of the areas, local culture, animals, friendly personality…I cannot say enough about George. Peter for taking care of our accommodations, arranging the balloon Safari (do it) and the last minute Kilimanjaro visit the day we left. He made sure every need we had was met. Finally, the adventure itself. Every game drive, the animals, the accommodations (we did the budget friendly) were truly spectacular. There is no way Paul tours will disappoint. You will have the adventure of a lifetime!

August 28, 2024
Unprompted review
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Reply from Paul Tours Safari

Thank you so much for your fantastic review! We’re thrilled to hear that your experience with Paul Tours was outstanding. We’re glad you enjoyed the meticulously arranged itinerary, and we’ll be sure to pass on your kind words to George and Peter—they’ll be delighted to know they made such a positive impact on your trip. It sounds like the balloon safari and game drives were unforgettable highlights! We appreciate your recommendation and hope you have the chance for another adventure in the future. Safe travels and all the best!

Rated 5 out of 5 stars

Fantastic experience

The safari was fantastic we want a group of 9 and Paul Tours Safari provided us with two confortable jeeps. The nine of us agree that it was a trip of a lifetime we wont forget it in long, long time. A huge thank you and shotout to our wonderful guide Aziz and Shedrack

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Unforgettable Experience

We booked 5 days Safari tour with Paul Tour Safari for our family of 2 in Tarangire, Serengeti and NgoroNgoro. The tour was outatanding and our guide Hasan did his very best to exceed our expectations. We were able to spot all BIG5! Paul Tours tailored our tour as requested and booked our flight from and to Zanzibar with Precision Air.
The car was comfortable and Hassan cleaned it every morning. Lodges were super nice and prepared good lunch boxes for us. In the car we had WiFi, fridge with drinks and binoculars. We also enjoyed open roof very much!
I highly reccomend Paul Tour Safari Team and guide Hassan for unforgettable experience in Tanzania!
Jamali

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Peter is good

Peter is good. We had a good experience with my family and kids. Will come to them again for Kilimanjaro climbing

August 3, 2023
Unprompted review
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Reply from Paul Tours Safari

Dear Sam, We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.”

Rated 5 out of 5 stars

A very professional safari provider with experience

When we were planning our trip we found Paul Tour Safari Online. We liked the fact they were locally owned and operated in Tanzania but were nervous as we had no experience with them. We are very happy with how our trip was planned and executed. The Paul Tours office staff were excellent communicators and quickly followed up on any queries. We wanted some customization to our tour which they easily accomodated. Our tour guide Hassan was great. He is a fantastic driver, had an eagle eye to spot animals and was a great tour companion. He also took impeccable care of the tour vehicle ensuring it was cleaned every night and maintained. Was a life changing vacation I would highly recommend.

July 24, 2023
Unprompted review
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Reply from Paul Tours Safari

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Amazing

We had an amazing time in Serengeti, Ngorogoro and Tarangire! Paul arranged everything and we did not have to do a thing. All the accommodation was too-notch with all three tasty meals included. Our driver Shedrick was so knowledgeable and generous, we had an unforgettable experience. Wish we had stayed longer!

July 24, 2023
Unprompted review
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Reply from Paul Tours Safari

“Dear Nupur, We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At Paul Tours, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.”

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