The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,
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purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more
Company replied
It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more
Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more
Company details
About pavers.us
Written by the company
Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered.
At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again.
Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.
Our Mission
As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.Contact info
United Kingdom
- pavers.us
4.3
Excellent
286 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I first discovered Pavers shoes while…
I first discovered Pavers shoes while visiting the UK and bought several pairs I have wide feet and I find them very comfortable.
November 9, 2021
Can't believe it took almost 3 weeks…
Can't believe it took almost 3 weeks for a pair of slippers to arrive. Not only that they aren't comfortable to say the least. Very disappointed.
November 8, 2021
Reply from pavers.us
Hi Jeanmarie,
Thank you for taking the time to write a review. We are so sorry to hear of the delay experienced on this occasion. Unfortunately, we are still experiencing some international delivery delays. We are currently working hard to try improve the efficiency of this service and appreciate your insight on the matter.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
It has been over a month and I still…
It has been over a month and I still have not received my order or can get an estimated delivery date
November 6, 2021
Reply from pavers.us
Hi Angela,
Thank you for taking the time to write a review. We are very sorry to hear you have not yet received your item. Unfortunately it appears to be lost in transit as there has been no update on the tracking since it was despatched.
Please could you confirm via email to helpdesk@pavers.co.uk if you would you like for us to send the item again if it is still available or if you would prefer a full refund?
We apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I am very unhappy with your product
I am very unhappy with your product. I ordered sandals ($52.00) and one sees to be larger than the other. One fits just fine and the other gaps on the side. I am very unhappy as I like the style and color of the sandals.
Please make this right.
Anne Long
612-298-8932
November 6, 2021
Reply from pavers.us
Hi Anne,
Thank you for taking the time to write a review. We are so sorry to hear that the incorrect item was received. We do have procedures in place that should ensure all orders are checked before despatch so we are sorry that this mistake was missed.
Please arrange to return the goods using the prepaid label generated on the link below-
http://pavers.returns.international
You will receive a proof of posting receipt with a tracking number. To allow us to arrange for a replacement to be despatched to you, if available, or an immediate refund please attach a photograph of the receipt and tracking via email to helpdesk@pavers.co.uk
We apologise for any inconvenience or disappointment caused.
Kind Regards,
Joanna
Why does the site only shown3
Why does this site only show 3, 4, & 5 star reviews? Very sketchy.
Ordered from pavers “US” which is actually from the UK so misrepresenting themselves.
Still awaiting my order, which is showing as shipped but never arrived. Not pleased at all. PU6010
November 5, 2021
Unprompted review
Reply from pavers.us
Hi Brooke,
Thank you for taking the time to write a review. We are sorry to hear that you have not yet received your order. Please could you provide your order number so we can look into this further for you?
We are very sorry if it was not made clear that our items come from our warehouse in the UK, I shall pass this feedback on. We would like to apologise for any disappointment caused and please do let us know if we can be of any further assistance.
Kind regards,
Joanna
My order has not been delivered to date
November 4, 2021
Reply from pavers.us
Hi Brenda,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Ordered a pair of clogs and slippers
Ordered a pair of clogs and slippers. Took a while to receive, but it was worth the wait! Both shoes look great and are super comfortable. For the price, I was not sure about the material quality. Again, SUPRISE, quality is fantastic. Plan to order additional shoes in the future.
November 4, 2021
I haven’t received my shoes yet
November 4, 2021
Reply from pavers.us
Hi Deborah,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Reply from pavers.us
Hi Maggy,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
These are the most comfortable shoes
These are the most comfortable shoes. Since having an ankle injury, clogs are the only comfy shoes I can wear and these are very soft and shock absorbing. The order was received in two weeks which is great in this current shipping world. I am very satisfied and this is the fourth pair of shoes ordered from this company and will continue to order from. Thanks Pavers!!!!!!
November 4, 2021
Nice boots and a good fit.
November 4, 2021
NO Refund Issued for Order PU4844 Filled WRONG
NEVER ORDER FROM THIS COMPANY!!!! If I could give them ZERO stars, I would!!
On 9/2/21 I posted a review about not receiving my order from 7/19/21. Until posting that review I rec'd NO responses to any emails sent to either Pavers US or Pavers UK.
After sending that review, a customer service rep in the UK contacted me. Apparently the shipment got lost once their courier picked it up. They agreed to refill the order, however, at that time one of the pairs I ordered was now out of stock. So my original order for 6 pairs (one was refunded immediately) is now down to 4 pairs. The second out of stock pair was refunded.
I rec'd the new order on 9/17, but Pavers had FILLED THE ORDER WRONG. I ordered 4 DIFFERENT pairs of shoes and rec'd 4 pairs, but two were duplicates of the same pair. After contacting customer service again, the young man I was working with agreed to give me a 20% discount for the issues I'd had as a way of apology. That offer was made on 9/23. He also said I could send back the one pair and they would ship the correct ones. At this point, I was DONE dealing with Pavers and just agreed to keep the 4 pair I rec'd.
I never rec'd the 20% discount and emailed him back in early October. On Oct 11, he responded that he would "immediately" have this discount issued and 20% of the total order refunded to my card. He apologized for this refund not being taken care of from the original request.
It is now THREE WEEKS LATER and I still have not rec'd this refund. So not only does Pavers NOT listen to their customers, they don't even listen to their own Customer Service reps. I will NEVER deal with this company again and consider this an Expensive Lesson learned about ordering shoes on the internet. It was the first time I'd ever done it and it will be the last time.
Susan W.
Wooster, OH
November 1, 2021
Unprompted review
Reply from pavers.us
UPDATE
Hi Susan,
I am very sorry about the delay in your refund. Due to an error on the system it was not processed. However, I can see that it was processed recently and should be with you now.
Once again my greatest apologies for this error. This is not our usual standard of service.
Kind regards
Vittoria
Hi Susan,
I am very sorry to hear about the issues faced on your order.
This is definitely not our normal standard of service, I cannot apologise enough to you. If you can provide your order details we will investigate what went wrong to make sure that everything is sorted for you as well to make sure it does not happen again.
Once again my deepest apologies.
Kind regards
Vittoria
If you're a half size, be sure to size DOWN!
These slippers are too cute! I've had my pair for about a year now and they still look brand new because I hardly ever wear them. *sigh* Why? Well, I got my sizing off for one. I recommend sizing down! The toe box is wide so that will affect your fit. I wear a half size (US 7.5) and I got an 8 and the slipper won't stay secure around my heel. Adding a full insert improves the fit and comfort. If you have foot issues like me, I suggest you look for another type since these don't offer any support. There's simply no cush, no arch; the insole is only a thick pad of felt. Another thing, the slippers are loud on a hard floor. I hate sounding like a horse clomping around the house! I debated sending these back early on, but I fell in love with the style, I didn't want to deal with a return (I live on the West Coast--it'd take too long), and I needed slippers now. I really tried to make them work, but ultimately I wish I had returned them. And don't even get me started on the customer service. I've had better.
November 1, 2021
Unprompted review
Reply from pavers.us
EDIT:
From the order notes, I can see that one of the items was coming from one of our stores and that this adds on around 7 days to the estimated delivery times. I can see that you spoke to one o four advisers about tracking information as, it hadn't generated at that point. I am very sorry that there was an issue with the tracking and any correspondence that you feel disappointed with.
We learn from all the feedback and will endeavour to keep improving our services.
Kind regards
Vittoria
Hi Regina,
Thank you for taking the time to leave a review. I am very sorry that the slippers were not right for you. We offer a wide range to meet varying needs and wants of our customers and not everything suits everyone.
I am also very sorry to hear that you are not pleased with our customer service. Can you please provide your order details so that we we can understand where we have gone wrong on this occasion, so that we can improve our services.
Kind regards
Vittoria
Best shoes ever.
Easy company to order from. Most of all the shoes are beyond comfortable. Love them.
I would give this company 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
October 31, 2021
Product and Customer Service
I ordered three pairs of shoes. It took a little while to come in but I love the shoes. The package arrived it was damaged and it appeared to have been opened and taped closed prior to delivery. Pavers immediately responded to my email which included pictures of the damaged package, the money for the missing pair of shoes was immediately refunded. I recommend this company hands down I love the product and the customer service is awesome.
October 29, 2021
Sent the wrong size twice
Sent the wrong size twice. and it cost 68.00 to send them back you sent a size 6 bth times and it was a7and a 8
October 28, 2021
Reply from pavers.us
Hi Mitzi,
Thank you for taking the time to write a review. We are so sorry to hear that the incorrect item was received. We do have procedures in place that should ensure all orders are checked before despatch so we are sorry that this mistake was missed.
It does not appear that we have received either return as of yet. Please could you confirm via email to helpdesk@pavers.co.uk if the labels generated on our site were used? Could you also please provide your proof of postage for both items in this email so we can look into this further and ensure the correct refunds are issued.
We would like to sincerely apologise for letting you down. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
VERY GOOD SERVICE
October 28, 2021
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