The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,
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purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more
Company replied
It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more
Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more
Company details
About pavers.us
Written by the company
Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered.
At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again.
Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.
Our Mission
As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.Contact info
United Kingdom
- pavers.us
4.3
Excellent
286 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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This is the 5 th email I have sent to…
This is the 5 th email I have sent to you without a response. If you don't have them let me know. Thank you. There are several problems.
January 15, 2022
Reply from pavers.us
Hi Gerald,
I can't find any emails from you with the email address provided, did you contact us directly on helpdesk@pavers.co.uk or did you reply to our no-reply order information emails?
The tracking for this order says that it was delivered on the 4th of January. I am going to resend the tracking information that came with the despatch email we sent you.
Please check this, you can then reply to that email that I send if you have further questions.
Kind regards
Vittoria
My order never shipped
My order never shipped, and I emailed quite a few times and was even told it was in transit. I finally just asked for a refund 2-3 weeks after it was supposed to deliver.
January 14, 2022
Reply from pavers.us
Dear customer,
I am very sorry for the issue on this order, it seems that due to a system error that the item was marked as despatched before it was, preventing it from being properly processed.
This has been investigated and rectified and I can see that you have received a full refund.
Once again my apologies
Kind regards
Vittoria
purchased a Christmas gift for my…
purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for some resolve i got no reponse. So yeah, probably won't buy from again.
January 14, 2022
Reply from pavers.us
Hi Benjamin,
I am very sorry that the order didn't arrive in time for Christmas, as advertised on the website deliveries to the US are estimated at 7 working days and that "Please note, delivery times are approximate and are not guaranteed. We will endeavour to get your items delivered within the timescales quoted. Delivery times are quoted in working days - which are Monday to Friday excluding public and bank holidays."
Therefore, the delivery was unlikely to arrive in time for Christmas from the date that you purchased it. It would have needed to have been ordered earlier for Christmas delivery.
When you contacted to cancel the order we were unable to due to it being on the way to you, my colleague advised this to you in their response to your email on the 27th of December.
Kind regards
Vittoria
Kind regards
Vittoria
Placed an order for a pair of men's…
Placed an order for a pair of men's winter boots. They have not arrived yet.
January 12, 2022
Reply from pavers.us
Hi Linda,
Thank you for taking the time to write a review. We are sorry to hear that your order has not arrived. Unfortunately, it appears it may be lost in transit as there has been no update on the tracking.
Please could you confirm via email to helpdesk@pavers.co.uk if you would like for us to send the item again if it is still available or if you would prefer a full refund?
We apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I was very pleased with the quality of…
I was very pleased with the quality of your product the only problem is it came in the wrong size. I am having a problem with returning it to you please be patient I’ll get it off as soon as possible thank you Judith
January 11, 2022
I placed an order for three pair of…
I placed an order for three pair of shoes on November 30, 2021. Today is January 4,2022 and I still haven’t received the shipment. I have been charged for the items but nothing to show for it. Very flustered with the service of this company.
January 4, 2022
Unprompted review
Reply from pavers.us
Hi Katrina,
Thank you for taking the time to write a review. We are so sorry to hear that you have not received your order as of yet. Please could you provide your order number to helpdesk@pavers.co.uk so we can look into this further for you?
We would like to apologise for any disappointment or inconvenience caused.
Kind regards,
Joanna
Snowed today In Virginia boots are…
Snowed today In Virginia boots are great kept me dry.
January 3, 2022
I am disappointed in PAVERS
I am disappointed in PAVERS. I ordered a pair of 10.5W Snow Boots and received a pair of size 10. They were not WIDE. Your delivery service is far to slow. If you're going to sell in the U.S, you should have a Stock in the U.S.
NOW, having said the above, I will keep the boots as, luckily, they do fit and the workmanship is excellent.
I thought you would want to know.
December 31, 2021
Reply from pavers.us
Hi Dan,
Thank you for taking the time to write a review. We are sorry to hear of the slight delay on your order caused by the current circumstances. We are working hard to improve the efficiency of our international deliveries and appreciate your feedback.
Regarding the sizing, the size marked on the box is the UK10 which is the equivalent of the US10.5 as ordered. We apologise for any confusion surrounding this.
We are glad to hear that you are happy with the item. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I ordered 6,you was sending me size 7.I…
I ordered 6,you was sending me size 7.I have to send it back.
December 31, 2021
I am very happy with the shoes.
I am very happy with the shoes. They are pretty, high quality, very comfortable and affordable. I got two pairs so I got free shipping.
I did not pay extra for fast delivery so the shipment took 20 days to arrive in the USA. I got them on time for X-Mas!
December 29, 2021
Too late and too little
My husband asked for Flyflot slippers for Christmas. He needed size 11. I could not find size 11 so I ordered 10.5 Wide. The slippers finally arrived on December 28th (3 days after Christmas) but, they are sized 10 (44) not Wide and don't fit. I am not happy with the purchase at all.
December 29, 2021
Reply from pavers.us
Hi Deborah,
Thank you for taking the time to write a review. We are sorry to hear of your disappointment with this purchase. The sizing on the box is the UK sizing which is a UK10, this is the equivalent of a US10.5. We are sorry for any confusion surrounding this.
Furthermore, this item is only offered in the wider fitting and therefore it will be the wide fit that has been received. However, we are very sorry to hear that this is not suitable for your husband.
In light of the delay and sizing confusion, we have ensured you can return the product using the label generated on the link below for no further cost-
http://pavers.returns.international
We would like to apologise for any disappointment caused and please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Very cute!
The shoes arrived in good time. They were excellent quality and look like they would cost much more. I have only worn them for a day so can not attest to durability. They are very comfortable and supportive.
December 29, 2021
Well fitting and comfortable, a pleasing and classic contemporary design
On first opening I found the boots pleasing to my design sensibilities offering a contemporary and classic utilitarian design. I was enthused that the boots came from a UK company as I have started getting in to ancestry and it was a pleasant surprise on Christmas. I figured that explains that the pattern does not line up on the lateral seam of the left boot. Initially and sort of still wanting a leg’s boot, and not fitting well with ankle boots before I was pleased that these have a comfortable fit, just snug to my foot, and walking in them I was pleased to walk normally and comfortably, and my foot toasty and comfortable in the 0 celsius 32 Fahrenheit. Overall I am more pleased than expected at the price and quality.
December 28, 2021
i love your shoes
i love your shoes. little by little i will get all of them. shipping takes alitllte long but with the holidays i understand. hopefully when all settles down it wont be as long to arrive. other than that all is good.
December 27, 2021
Haven't received the shoes yet.
December 27, 2021
Reply from pavers.us
Hi Irma,
Thank you for taking the time to write a review.
We are sorry to hear about the length of time your order has taken to arrive and do apologise. We can confirm your order has arrived in America, is with the end courier and will be with you shortly.
We apologise for any inconvenience or disappointment caused by the delay.
Kind Regards
Neil
Everything was very good
December 26, 2021
Slip on clogs & slippers
I purchased the black slip on clogs and 2 Melodie slippers. The clogs, I have purchased the blue ones in the past and love them. I wear them all of the time, so when I saw them on sale, I had to get the black ones. The Melodie slippers I purchased for my daughters and they like them, very comfortable.
December 26, 2021
Still waiting it’s been a long time so…
Still waiting it’s been a long time so I can’t rate them
December 26, 2021
Reply from pavers.us
Hi Irma,
Thank you for taking the time to write a review.
We are sorry to hear about the length of time your order has taken to arrive and do apologise. We can confirm your order has arrived in America, is with the end courier and will be with you shortly.
We apologise for any inconvenience or disappointment caused by the delay.
Kind Regards
Neil
I love these boots!!
December 22, 2021
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