The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,
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purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more
Company replied
It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more
Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more
Company details
About pavers.us
Written by the company
Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered.
At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again.
Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.
Our Mission
As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.Contact info
United Kingdom
- pavers.us
4.3
Excellent
286 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Where are my shoes?!
I placed my order on November 23 with "5-6 business days" as the expected delivery time. It is now December 9 -- 2-1/2 weeks since ordering and no delivery and no response for an expected delivery date from the merchant. Very disappointed!!!!!!
December 9, 2021
Reply from pavers.us
Hi Debbie,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I simply love these slippers
I simply love these slippers! They are soft and warm on the inside with just enough heel to make walking in them easy.
December 8, 2021
I still haven't received my order!
December 7, 2021
Reply from pavers.us
Hi Angela,
Thank you for taking the time to write a review. We are very sorry to hear of the delay. According to the tracking of this order, this was delivered 07/12. We hope that this was indeed the case and that you are happy with your purchase.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Still no package and no movement in…
Still no package and no movement in status. Very disappointed. Was assured last week it was moving since it had cleared customs but still stuck. The order number is Order No. PU6151
Still waiting for information 🤨
December 6, 2021
Unprompted review
Reply from pavers.us
Hi Susan,
Thank you for taking the time to write a review. We are very sorry to hear of this delay. Please could you provide your order number so we can look into this further for you?
Kind regards,
Joanna
I little lack of communication but…
I little lack of communication but everything else was great.
December 6, 2021
Great communication on order status
Great communication on order status, great shoes! Whole purchase experience was wonderful, will definitely purchase from them again.
December 6, 2021
I have a month waiting for my order……
I have a month waiting for my order… terrible service
December 2, 2021
Reply from pavers.us
Hi Maria,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Well worth the wait!
It took a while to get them, but it was definitely worth the wait!!! Iove my boots and my sandals! Very stylish, comfortable and well made!!!
November 30, 2021
I ordered the shoes on 11/14/2021 still have not received the shoes.
I ordered the shoes on 11/14/2021. I have not received the shoes yet. I am very upset its taking so long.
November 30, 2021
Reply from pavers.us
Hi Josephine,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. Good news, the parcel reached the US 29/11 and should be with you very shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I haven’t received my item
November 30, 2021
Reply from pavers.us
Hi Bentley,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. Good news, the parcel reached the US today and should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I order in October!
I order in October!
Sent many emails and tried to call the sale associate number provided not one response back!!!!
You suck
November 30, 2021
Reply from pavers.us
Hi Melissa,
Thank you for taking the time to write a review. We are sorry to hear that your order has not arrived. Unfortunately, it appears it may be lost in transit as there has been no update on the tracking.
Please could you confirm via email to helpdesk@pavers.co.uk if you would like for us to send the item again if it is still available or if you would prefer a full refund?
Regarding the lack of response from us thus far, unfortunately, I was unable to locate an email in our system from the address provided when ordering. Perhaps a glitch prevented this from coming through, but we are very sorry that this left you with no customer support. We shall investigate this further.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Since the shoes arrived so LATE
Since the shoes arrived so LATE. The price charged for the shoes was Lowered. THAT is a Great Deal. THANK YOU. PAVERS USA
November 30, 2021
The boot I ordered arrived in a timely…
The boot I ordered arrived in a timely manner. They are beautiful! Great craftsmanship, high quality and very comfortable. I am very happy with my purchase.
November 30, 2021
It is unbelievable how poorly this…
It is unbelievable how poorly this company e-commerce operates. After waiting for delivery of the product for several weeks, I received a notice of a partial refund through Paypal. This company did not even bother to send a notice of cancelation or an explanation. Furthermore, I had to actively email them a request for the rest of my money.
Don’t buy from this company!
November 30, 2021
Reply from pavers.us
Hi Samantha,
Thank you for taking the time to write a review. We are sorry to hear of this situation. Unfortunately, upon looking into this further, this parcel was returned to us due to the delivery address being invalid and the shipment being unable to be sent. We shall investigate this further and are very sorry for this.
Therefore, when we received this item back in the warehouse we issued a refund. An email should have been sent detailing this but we are very sorry if this was not received. We have now ensured that a full refund of this order has been processed.
We would like to sincerely apologise for any disappointment caused by this situation. I can assure you that this is not our usual standard of service.
Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Still waiting for my boots
Still waiting for my boots
You guys keep giving me tracking numbers and it says that it’s invalid
November 28, 2021
Reply from pavers.us
Hi Jeff,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly. Please do let us know if this link also does not work for you.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I bought a pair of boots for my…
I bought a pair of boots for my daughter and are absolutely beautiful, excellent material and gorgeous design. I definitely will recommend you with my family and friends.
November 27, 2021
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