A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next work... See more
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Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Westlington Quarry, GL56 6EG, Chipping Campden, United Kingdom
Replied to 69% of negative reviews
Typically replies within 48 hours
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Excellent price great customer service delivered really quickly

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Easy to order and quick delivery and good quality slabs

Reply from Paving Direct
Excellent service. Good quality paving slabs and quick delivery. No problem with delivery or broken slabs. Would certainly use Paving Direct again.

Reply from Paving Direct
Excellent company to deal with. Easy ordering and great delivery. The slabs are sturdy and look great when laid. Very heavy and robust too

Reply from Paving Direct
Very helpful and delivered on time and a good price. Knowledgeable customer service

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My order was quickly processed and delivered in the time stated.
The driver was very courteous and helpful,and placed the savings where I required them to be.

Reply from Paving Direct
Excellent service from paving direct. Delivery guy was really good. Got them as close to the house as he could. Ordered two pallets of mint sandstone slabs and a pallet of edging stones. Which look great. I think four had broken in transit. Which I expected a lot more would be damaged to be honest out of 40 sqm. But they are packed well in a heavy duty crate. The edging stones varied quite a bit in thickness. Which was a bit annoying. But I was using them as an edging on a raised patio. Which is not really what they are supposed to used for. But it all worked out well. Thick ones at the front, thinner ones behind. All in all, super happy. Will be ordering more

Reply from Paving Direct
I found Paving Direct a great company to deal with. Ordering was easy and communication was good. Everything went smoothly from beginning to end. I would recommend

Reply from Paving Direct
Great service arrived quickly and really pleased with the slabs just what we wanted would recommend

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Unreal communication throughout from helping with the order to 1st class delivery always so helpful with all the questions I asked they answered them all

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Company refused to deliver to site unless paid an extra £400. Company then ‘forgot’ to process the order meaning an extra 2 week wait for materials. Shambles. Would never use them again.

Reply from Paving Direct
2 pallets of flags turned up contemporary gray we laid the first pallet but on opening the second they were a completely different colour. Rang several times and couldn’t get through eventually I got a response on email. Sent another pack of flags out and most of them were broke. As they use an independent courier it took about another week to collect the flags then sent out another 2 packs which again were a lot lighter so the customer who we were carrying out the job for told us to take up the flags originally laid which she wanted and put these flags down as she had had enough waiting. In my opinion I told the customer the flags in the first place seemed very expensive for what they were £50 per square metre All in all it cost me a lot of money and found it very difficult to get hold of anyone to rectify problems.

Reply from Paving Direct
My experience with this company was extremely disappointing. Many of the slabs I received arrived broken or damaged, and getting a refund was unnecessarily difficult and time-consuming. The customer service was unhelpful and made the process far more stressful than it needed to be. Based on my experience, I would not use this company again and would urge others to be cautious before ordering.

Reply from Paving Direct
Delighted with the colours and sizes, the slabs fitted together well. Issue with broken /damaged slabs, the situation was rectified quickly and all damages / broken slabs were replaced

Reply from Paving Direct
We have been waiting a long time to find the right contractor to resurface our 500 metre drive and with Paving Direct we found them. The team of 9 guys with plant & equipment completed the work in 3 day. Amazing, so very pleased.

Reply from Paving Direct
I ordered three samples, paid, then tried to order the one that was the most suitable… only to be told they were having difficulty sourcing the paving… and they were unlikely to get it in… so time and money wasted!

Reply from Paving Direct
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