Paving Direct Reviews 3,998

ordered with you on the 11th of this month expecting my ordered to be with me 3-5 days from purchase which it is stated on your website how ever this did not happen. I then received 1 out of the 5 pallets due to packaging problems on your end which i wasn’t made aware of. Only thanks to Steven and me ringing with eachother and communicating with me as of yesterday that the problem has been semi resolved not taking away from the fact I’ve had to pay 2 (costing me £210) staff members a days rate for standing around doing nothing due to your incapacity of providing an affective service.
I’m 200 miles from home hence why i ordered with yous well in advance.
Additionally I’ve then looked and been made aware of that I have paid £100 in delivery for this shocking service

Parcel arrived on time as planned

Good Product

Good Price

You sent me one sample and charged me for two. The sample had been broken and was smashed when arrived.

Straight forward ordering process and next day delivery - what more could you ask for?

From the ease of finding your product online (I was after two part epoxy grout for paving) to placing and order and receiving the order within 72 hours - three times (we kept growing our patio and pathway areas) you reacted and delivered. The Product was easy to prepare and apply and is performing brilliantly to date.

Absolutely useless! First, I called to place an order with specific date in mind for delivery and was told that I have to pay delivery charge per pallet. As I had enough time for delivery based 3 to 5 working days, I placed the order on line.

Day 4 no text message to confirm delivery, I called them and was promised to be called back. No call back and today it' s day 5 still nothing came.

I called in a panic, only to be told it wouldn’t arrive until Tuesday. Completely useless to me. I asked Antonia whom they will deliver to as I am not around on Tuesday or that week, no answer. Why no one informed me of this no answer. Antonia could not give me a straight answer as to why my order has been delayed or no communication. No manager or anyone senior to speak too. Told to email if I want to cancel my order, same email that has not been responded too. Poor customer service.

Totally incompetent.

It is the easiest product I have ever used

Have been trying to speak to a person for the past three days but no reply on the phone at either Sales or Customer Services. Did manage to email and was told would get back to me. All I wanted to know was if the stone setts were now in stock. Absolutely useless. My whole garden project is held up because they cannot answer a simple question. If the setts are not available then I wanted to order the equivalent in a different colour that were in stock but just cannot get through to anybody. Left in limbo. Shocking customer service service.

Having never used this product before I was a bit septical as to whether the Iron stain remover would work. It does, I was really pleased. It also help remove some other stains on my granite patio, caused by some regrouting. The only down side is the after smell. It smells like burnt brake linings. It has been several days since I used this product. It is now fading. A small price to pay for a great product.

Pointfix Jointing Compound
Product was excellent.
Delivery reasonable.
Instruction video very helpful.
Good value for money.

The ordering process was nice and easy, my first order arrived within 5 days however my second order made the same day still hasn't arrived and it's been a over 2 weeks now. I'll admit Customer service has been quick to reply and try and speed up the order no complaints on the customer service team. However I'm still a sample order short and it's been over 2 weeks, probably closer to 4 Weeks since ordering the samples.

There were a few hiccups with delivery at the start, but I have to say the team was very responsive and helpful throughout. All the tiles arrived intact, the pricing was excellent, and the end result looks fantastic.

After my previous complaints regarding customer service I got a call from the Paving Direct regarding my order that it would be delivered in the same day and by surprise it was delivered by midday.
Very happy with the products, good quality but still think they have room to improve regarding customer service.

Good product, good communication. The only issue we had was regarding delivery. We have a gravel driveway opening onto a busy road and the pallet trucks cannot handle anything but solid surfaces; this was made clear to us before ordering. We managed to shift the bricks by hand into our property as soon as they arrived, fortunately without incident! We would order from Paving Direct again.

Bought three pallets of paving and were despatched promptly with delivery expected 3 - 5 working days from order. I was first emailed by customer service to give them a 3 word code to confirm my street was accessible. From there, I had frequent updates from the delivery team and they arrived a few days later on schedule.
The local delivery team unfortunately couldn't get their pump truck underneath the pallets so they couldn't offload the paving stones onto our drive. A little frustrating but understandable so was given a verbal agreement that they would put them on top of another pallet to deliver the next day.
The next day, with my delivery status showing as arrived (no further updates). It became late afternoon with no sign of my pallets. I updated the company who where very quick to respond with this issue. I also contacted the delivery company who got hold of the local delivery team and assured me that my pallets were on their way. No one showed up at the time I was told so I called again for an update. I was told I was next on their delivery and should be 30 minutes away. Again, close to 3 hours later and gone 7:30pm, no sign of delivery so I gave up and emailed the company to give them another update.
Following day, I got hold of the local delivery team instead and arranged it with themselves. I didn't need the frustration of being told they were on their way but not showing up for a second day, they finally arrived in afternoon.
The paving stones were well packaged, think only a few were chipped/cracked (used for offcuts) so definitely had enough leftover. Just had them recently installed in our garden and they look great. Very happy with the eventual outcome! I like to add that the headache from the delivery is no fault of the company. We are now looking forward to a nice, clean and easy to maintain garden thanks to Pavings Direct 👍

Paving slabs were delivered quickly with only one broken slab across 2 crates. Very happy with the slabs

The sample was from a set that has colour variations within the set, to send 1 tile, of 5 is no use at all

Ordered two test samples. Never turned up