Paving UK Reviews 

Great serves

Ordered and paid for slab samples,9 days later I phoned Paving UK only to be told no samples available I was not even
offered my money back.
If this is the way to run a company avoid!.

A third of the slabs were broken pointed out by the driver they were stacked wrong that’s why they were broken and on a shit pallet but I only needed a few to finish my job so it didn’t matter to me but it could have

Easy to place an order, great selection of tips. Very helpful staff when I need to make an amendment. Delivered on time. Highly recommended

First of all I got a waver on the sawn sandstone I ordered regarding possible chips and marks etc, what I didn’t bargain for and I did send an email asking, “are these seconds”, I would say they are. I took photos of the amount of chips on these slabs and it was horrendous.
We have managed to get them doesn’t now but prior to grouting we had to grind out the joints as the sizes and shapes where all over the place. Good job we encountered for wastage.
I paid an extra £50 for a smaller vehicle delivery which was wasted as the driver insisted he could not drop them on my gravel driveway, insurance reasons. This meant extra labour carrying all 30 m2 50 meters to anywhere near the job.
No way would I deal with these again

Too slow to send out sample. Waiting nearly a week for it. Went elsewhere.

Placed an order online on 24th July with a delivery's date given as 31st. I them received an email saying they didn't have my order in stock. Called the company and was informed they had just received a delivery and my slabs were actually in stock. I them received an email detailing the delivery company and a tracking number. Contacted paving uk today to be told they didn't have my slabs, they weren't being delivered and they didn't know when they would have them back in stock. I received no communication prior to me chasing them and they kept my money. I've now asked for a refund and had to order from another company and probably won't get the delivery in time for when the builders arrive. DO NOT USE THIS COMPANY, I'M NOT THE FIRST THIS HAS HAPPENED TO AND WON'T BE THE LAST.

Had a crate of patio slabs delivered. The delivery driver had mentioned that there were some breakages and took photos of the damaged crate and slabs .
Tried to get the slabs replaced was a nightmare and in the end rejected the slabs . They arranged for the whole delivery to be collected, which they did on 6th July and still after countless calls and emails no refund issued. AVOID AVOID AVOID

Ordered paving bricks on Sunday 19 July. They took the payment on 20 July and confirmed delivery on Thursday 23 July, as per my chosen date. Stayed in all day: no delivery. On Friday 24 July I had to phone them 5 times to try to find out what was happening. I mentioned every time that we have people booked to install the driveway the following day, Saturday 25 July. At my 5th call the customer service employee told me the consignment would be delivered the following day (Sat 25/07) between 8:00 and 13:00. Nothing was delivered. Then I received an email from customer service later that same day (when you cannot contact them) which confirmed that this item was (NOT EVEN) in stock!! So they have been sitting on our money for 5 days without having the stock to fulfill the order. I have cancelled the order now and have requested a full refund immediately so we can find a more trustworthy company.

Misleading product and appalling customer service

I ordered Basalt Black Granite Decorative Stone Chippings from Paving UK based on the photographs and description on their website. The product is advertised using images of deep black stone, creating the clear impression that this is what customers will receive.

The reality couldn't be more different.

The chippings I received are light grey when dry and only appear black when wet. Once laid in the garden, they look absolutely nothing like the product shown on the website. Had the photographs and description accurately reflected the true dry colour of the stone, I would never have purchased them.

I fully understand that natural stone can vary, but this isn't a slight variation in shade. The difference between the advertised product and what I received is so extreme that I believe the advertising is misleading. Using photographs that appear to show permanently black chippings, when the product is actually light grey in normal conditions, gives customers a completely false expectation.

To make matters worse, I emailed Paving UK, highlighting the issue and asking them to explain the discrepancy. Despite giving them the opportunity to respond and resolve my concerns, they have simply ignored me. Not even the courtesy of an acknowledgement.

It's disappointing enough to receive a product that doesn't resemble the advertising, but to then be completely ignored by the company is unacceptable.

Based on my experience, I would not recommend Paving UK. Customers deserve advertising that accurately represents the product they're buying and a company that responds when genuine concerns are raised.

The overall organisation of this company is not very good.

I placed my order on 1 July and received confirmation of the delivery date, so I took a day off work to be at home. Unfortunately, the delivery never arrived.

I called the following day, only to be told that they don’t deal with delivery issues over the phone and that I needed to email instead. I did this, but received no response. The order eventually arrived a day late, but not all of the items were delivered, and there was no communication to explain why. I sent another email, which again went unanswered.

When I called, I was told the missing items had been sent by Royal Mail. After they still hadn’t arrived, I called twice more and was promised a callback each time. Neither callback happened.

Eventually, I spoke to a lovely lady called Karen, who was the only person throughout the process who was genuinely helpful. She investigated the issue and discovered that the delivery department said the items had actually been sent via Evri, not Royal Mail as I’d previously been told. However, there was no tracking number available, suggesting that, after two weeks, nothing had actually been dispatched.

To the company’s credit, once the issue was confirmed, my refund was processed promptly.

The quality of the paving slabs I did receive was generally good, although most of one part-pallet contained chipped slabs.

Overall, while the product quality was reasonable, the poor communication, lack of organisation, conflicting information, and failure to respond to emails or return promised phone calls made this a very disappointing experience. I would struggle to recommend this company based on the level of customer service I received.

I tried to engage this company with a view to making multiple orders for multiple projects. They absolutely refuse to engage on a personal level, you only have the ability to send emails, you can not speak to anyone. This sends alarm bells on trust and customer service. I can not recommend this approach.

Good price free delivery and slabs all in good condition, what would be better is the tracking to know approximate time .

Bought a split pack of Black Limestone, not realising the split part meant most of the tiles were cracked or split in half, clearly picked the worst of the bunch out and loaded it onto this pallet. Also tried contacting them through the web form submission, and so far almost a week later, still no response.

Everything. Arrived now just waiting for better weather. To start job. As it’s for my house not to bothered paving slabs really good quality

Very disappointing experience with Paving UK. I returned paving flags and was expecting a straightforward refund process, but weeks later I was still chasing for answers. Multiple emails were ignored, and every time I called I was given vague information with no clear update on the status of my refund.

Customer service was poor, communication was virtually non-existent, and I was left feeling like nobody was taking responsibility for resolving the issue. A simple refund should not require this much time and effort from the customer.

I would not recommend this company based on my experience.

Still waiting 8 days after I ordered very poor response and they say open at 7am but goes straight to answer machine even at 8am

No communication once ordered and payment taken. 10 days later get a phone call from shipping company asking my availability. Very poor service would not recommend and my landscaper is no longer using or recommending to his clients. He's had to push jobs back due to the delay of delivery.