Paw.com Reviews 261

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly highlighting their excellent quality, durability, and comfort for pets. Many consumers appreciate the variety of options available and note that items often exceed their expectations. The delivery service is frequently described as fast and efficient, and customer service is often commended for being responsive and helpful in resolving issues. However, some customers experienced issues with their orders, including tracking problems, delayed deliveries, or products not matching website descriptions. A few people also mentioned difficulties with the return process and a lack of phone support, which they found inconvenient.

What people talk about most

Product

Consumers generally find the products to be positive, highlighting their high quality, durability, and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality, durability, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and quick shipping, with... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the team as... See more

Based on these reviews

Rated 5 out of 5 stars

Fast delivery, wonderful product that exceeded expectations. I have large, dog sized kittens that don’t fit on normal cat beds. The medium puprug is a gift from the gods. Got a blanket as well and it’... See more

Company replied

Rated 5 out of 5 stars

The variety of dog beds is fantastic. I ordered two and they arrived quickly in minimal, but protective packaging. These look sleek in our cars and I’m generally just really happy with this purchase;... See more

Company replied

Rated 5 out of 5 stars

I've purchased 8 or 9 items and each one has definitely exceeded my expectation. Each beautiful in their own way. Amazing construction. My dogs absolutely loved them! The best I've found in a long ti... See more

Company replied

Rated 5 out of 5 stars

There was a problem with the tracking that amazon provided and we thought pieces were missing. Being alarmed.....I reached out to customer service and they are every bit as fabulous as the products w... See more

Company replied


Company details

  1. Pet Supply Store

Information provided by various external sources

The Paw.com™ top rated orthopedic dog bed provides the best memory foam dog bed support for your pet's joints. Our pet beds are great for injured or older dogs with arthritis. Checkout our new line of faux fur dog beds for the modern dog bed look with ...


Contact info

  • 98009, Bellevue, United States

  • paw.com

4.3

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

It’s glitchy and goes blank if you try…

It’s glitchy and goes blank if you try to zoom in on details or make photo larger

April 14, 2026
Paw.com logo

Reply from Paw.com

Good day,
Our order file shows a recent order for you, a short fur throw, from April 13th which is on its way to you. Thank you for your order. If you have any concerns with your order please do not hesitate to reach out to us at support@paw.com and we will be happy to help. Thanks again for your order and have a Paw-some day.

Rated 5 out of 5 stars

Best blankets ever

Best blankets ever. The beds are great too. I have a Shih Tzu as well as a German Shepherd; they both love them. Don’t forget one for your SUV, I have one there too.
They also clean up great in the washing machine.

April 14, 2026
Unprompted review
Paw.com logo

Reply from Paw.com

Thank you very much for your review. We appreciate you!

Rated 3 out of 5 stars

ALLS WELL THAT ENDS WELL

I am changing my review because the customer service agent gave me a full refund and is even sending me something to keep my little animals cool although the product was not up to snuff, no pun intended, it seems to have been just my blanket was a bit of a lemon, in the end they were very accommodating. Thank you

April 8, 2026
Unprompted review
Paw.com logo

Reply from Paw.com

Good morning,
We’re sorry for the frustration you experienced. Our donation based refund process was designed to simplify returns and support pet shelters, though we understand it wasn’t convenient in your case. We’ve refunded you and reviewed this issue carefully and refined our process to better assist customers moving forward. Your feedback helps us uphold our quality and service standards. Thank you for bringing this to our attention. The Paw.Com Team

Good afternoon,
With sincere thanks from the Paw.Com Team
We hope this helps restore your confidence in us and brings some comfort to you and your pup. Thank you again for giving us the chance to make this right.

Rated 5 out of 5 stars

Love Paw products!

Love Paw products!! I’ve purchased 5+ products- beds and blankets. They’ve never disappointed!

April 7, 2026
Paw.com logo

Reply from Paw.com

We are grateful for your loyalty. We appreciate you!

Rated 1 out of 5 stars

I choose a product and went to pay for…

I choose a product and went to pay for it and the website hung with no confirmation. I did it again and ended up ordering twice. I have no notification of where the product is or when shipped. I will have to take the time to return one set and pay a fee to do so. Poor service and website.

March 31, 2026
Paw.com logo

Reply from Paw.com

Good morning Michael,
Thank you for sharing your feedback with us. Our records show both of your orders. Our Customer Service team at support@paw.com will be in touch with you shortly so that we can find a solution for you. We are here to help. Thanks for the feedback and have a Paw-some day.

Good afternoon Michael, we have reached out to you from support@paw.com kindly allow us an opportunity to help you with your orders. Thank you from the Paw.Com Team.

Rated 1 out of 5 stars

Poor customer service

Poor customer service. I called & trued live chat ZERO reply!!!!

April 7, 2026
Paw.com logo

Reply from Paw.com

Good afternoon Barb,
Thank you for reaching out to us. We can see your order in our systems. We don't see any missed calls or chats from the number and email address we have on file. Please do write to support@paw.com and we will be happy to help. Thank you for your order and have a Paw-some day.

Rated 5 out of 5 stars

Great customer service and quality product.

They really do have great customer service. I had an issue that turned out to be shipping related and I wasn't the easiest to deal with at first but the CS team really came through. Very nice, patient and quick to reply. I did apologize for my hasty bad judgment and am forever grateful to them. I ordered 2 more products the next day. Dogs love the bed and blanket. Very comfortable.

March 31, 2026
Paw.com logo

Reply from Paw.com

Good morning, your message is an inspiration to us. With sincere thanks from the Paw Team! Have a Paw-some day!

Rated 5 out of 5 stars

Came fast !!

Came fast !!! Love these blankets!!! I've had several of these over the years. My dogs love them to!!. It's really wonderful to have these wet prof blankets and beds !! Best part is you can wash an dry them !!!. Definitely A+ on these beds and blankets, I highly recommend them !!!

March 25, 2026
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Reply from Paw.com

We love to hear this - Thank you !

Rated 5 out of 5 stars

Love the protection while still…

Love the protection while still offering style. My dogs love the faux fur. To them it is just an extra special blanket. The weight of the blanket makes it harder for the dogs to dig around and totally destroy the bed, and the waterproofing gives me peace of mind.

March 25, 2026
Paw.com logo

Reply from Paw.com

Thank you from the Paw Team !

Rated 3 out of 5 stars

blankets are ok

I ordered 2 fur blankets. The quality seems fine. On the white fur blanket you see a dark border around the blanket which doesn't look good on my light colored couch. I have tried to smooth the fur over it but it doesn't cover it.

March 23, 2026
Paw.com logo

Reply from Paw.com

Good afternoon,
Thank you for your feedback, we are always listening. The design of the blanket has a dark border and backing, there are several photos at paw.com for each of the color choices. We will be certain to share your comments with our Product Design Team. Have a Paw-some day.

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