Paw House Pet Relocation Reviews 9

and the whole experience was outstanding. From day one, the communication was excellent — every step was clearly explained, and the team supported us throughout the entire four‑month process. They were always available via message and genuinely cared about getting everything right.
They took amazing care of Luna and even arranged for us to meet her at a pet‑friendly coffee shop near Suvarnabhumi Airport before check‑in

PawHouse helped us obtain the permit to import our cat into Thailand. He was a great help and very responsive. I 100% recommend this agency!!

I had an excellent experience with Paw House and honestly couldn’t have asked for better support. From start to finish, everything was handled smoothly and professionally, and my dog Liya stayed calm throughout the whole process — which meant a lot to me.

I want to especially thank Mike and Emelie. They were absolutely incredible: patient, kind, always reachable, and ready to help no matter how many questions I had. Over several months, they guided me through every step and made what could have been a stressful experience feel manageable and reassuring.

All the documents were perfectly prepared, communication was clear, and the care they showed — both for me and for Liya — was truly outstanding.

I highly recommend Paw House to anyone looking for a trustworthy and compassionate pet agency. Thank you so much to the entire team! 🐾🙏

⭐️⭐️⭐️⭐️⭐️⭐️ (If I could rate higher, I would!)

Our experience with **Paw House** was absolutely exceptional. Our dog was stuck in Thailand because of an expired vaccination, and after calling several companies with no luck, **Mike from Paw House** got back to us right away. He was incredibly kind, courteous, and took the time to clearly explain every step of the process.

Within a day, Mike arranged for our pup to be picked up and brought safely to their facility. Due to all the bureaucratic red tape — from the CDC, airlines, and even the export department in Thailand — our dog had to stay with them for two months. It was a very stressful and emotional time for us, but Mike and his team went above and beyond. They cared for our dog like their own and sent us pictures twice a day, which truly gave us peace of mind.

When it was finally time to bring our pup home, yet another airline issue came up. Once again, Mike stepped in immediately, helped us extend our dog’s stay another week, handled all the paperwork, and made sure everything went smoothly.

**I cannot thank Mike and the Paw House team enough** for their professionalism, compassion, and genuine care. If there were a 10-star option, they would deserve it!

We gave Mike and the Paw House team a challenge that no other relocation company was willing to take on. I mean literally nobody apart from Mike and his amazing team (every other company either ghosted us or told us it was impossible !) . We had a complicated move to try to get ourselves and our very loved dog (Jordan) from Thailand - all the way to the Bahamas.
Mike, despite the challenges really pushed through and found a solution and he was with us every step of the way. There were hiccups and he figured everything out in the end and now Jordan is safe and happy in our new home in the Bahamas. I am so impressed with the Paw House team and I would HIGHLY ONLY RECOMMEND THIS COMPANY - THEY ARE TOP TIER - NUMBER 1!!!!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Paw House took great care of my dog Milo during a stay for long-term boarding. He had great fun with his friends at Paw House and was lovingly cared for by staff. Paw House also helped relocate Milo internationally from Bangkok. Staff took care of all the logistics and forms and accompanied Milo on an international flight while continually staying in touch. The great communication, careful care, and attention to detail gave me great peace of mind and also gave Milo a happy and minimal stress experience.

I know I'd not have managed without the unrivaled care, due diligence and professionalism that Paw House provided me when I had to move my beautiful 10 year old Shiba from Bangkok back to London. Mike and his team had every base covered from start to finish when I had to abruptly relocate.

My dog was already a resident and regular fixture at the Paw House dog facility for daycare and the occasional stay over at their hotel, so knowing just how much love is shown to all the dog they take care of meant it was a no brainer for me to enlist their services!

The options provided to me were straightforward for me to be able to decide how I'd get my girl back to London. Luckily for me, a wonderful volunteer was available when it was Artemis' time to fly and she was transported as excess baggage. The communication was 5 stars from start to finish with plenty of photos, videos and enjoyment along the way. She was given first class love and care to the airport, at the airport and of course when she landed.

I cannot speak highly enough of Paw House and recommend them to anyone concerned about the relocation of their pets.

Thank you so so much!

We had an excellent experience with Paw House and Mike facilitating relocation for our dog. They were thorough and detailed from the start with the information we needed to know. They helped us adjust timing to avoid extra holiday fees. Paw House handled all the details and made sure our dog was comfortable and happy. We received updates through the journey and follow up to ensure our dog arrived safely. Absolutely recommend Paw House!

From the very first message to the moment Piglet landed in New York, Paw House Relocations made what could have been a nerve-wracking process into something completely stress-free.

I had been dreading the thought of such a long journey for her from Bangkok to New York, but Mike and his team reassured me at every stage. They were lightning-fast in answering my questions, explained each step clearly, and genuinely cared about Piglet’s comfort and safety. I received updates, photos, and little check-ins along the way, which meant I could actually relax knowing she was in the best hands.

When the big travel day arrived, everything ran smoothy! Mike’s team handled airport procedures, paperwork, and even made sure Piglet had extra comfort in her crate with her favorite blanket and a little treat. By the time she arrived, she was calm and clearly well looked after given that she stayed at Paw House a couple days before traveling.

It’s rare to find a team that combines professionalism with so much genuine care and kindness, I honestly don’t think I could have managed this without them, and I’ll be forever grateful for the way they treated Piglet like one of their own.

If you’re moving your pet and want absolute peace of mind, I cannot recommend Mike and the Paw House team enough.