PawAid Ltd Reviews 896

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent variety of items available, noting that the kits are comprehensive and well-equipped for various needs. Many people appreciate the thoughtful design and the inclusion of everything one might need, making them feel well-prepared for emergencies. The delivery service is frequently highlighted as fast and prompt, with many consumers receiving their orders quickly. However, some people were not happy with receiving damaged items and felt that the company's resolution process for these issues was unfair. A few customers also mentioned that certain product descriptions or photos could be misleading, leading to different expectations upon delivery.

What people talk about most

Product

People report positive experiences with product. Customers praise the excellent quality items, reasonable... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of items,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Reviewers frequently praise the fast... See more

Based on these reviews

Rated 5 out of 5 stars

Although not a huge amount of choice what there is, is high quality and the service is fast. I got a first aid kit with the adder pack add on and they came packed together and the bits included, wh... See more

Company replied

Rated 5 out of 5 stars

Fantastic kit! Always important to have a first aid dog kit on hand as you'll never know what will happen on adventures! Having this kit is a must have and for the amount of stuff in the kit and the... See more

Rated 5 out of 5 stars

What an excellent idea, th kit is great and yes I know you can make them up yourselves, but they have literally thought of everything, quick delivery and resonably priced too

Company replied

Rated 5 out of 5 stars

Ordered as going on holiday and my greyhound can fall over, up, down everything and can cause herself injury. Found the website and super impressed with the delivery and the supply of equipment. Tha... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

We offer a specialist first aid kit for your pet, in case of an emergency. Our Medical Supply Kit Has Over 50+ Specialised First Aid Items Such as Emergency Bandages, Tick Removers, Eye Wash & Much More!


Contact info

4.8

Excellent

TrustScore 5 out of 5

896 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Adder kit just like other kits.

I love your products and have ordered a few first aid kits over the years.
I was expecting something different to what I recieved when it said adder kit.
The contents were just like I have recieved before but as it said adder kit and going by the photo it looked like there was a packet probably containing something specific for treating a bite rather than just a piece of card for you to write details on. That was dissapointing. The ice packs were great .

April 4, 2026
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Reply from PawAid Ltd

We are sorry you felt this disappointed time.
The packets that you see in the photos are the photos of the ice packs. If you check your adder pack card and scan the QR code you also get a short video demonstrating what to do if your dog has been bitten by an adder.

Rated 5 out of 5 stars

Small but perfectly formed

Although not a huge amount of choice what there is, is high quality and the service is fast.
I got a first aid kit with the adder pack add on and they came packed together and the bits included, which is quite a lot, all look the part and I especially like the bandages that have the paw prints on.
The safewalk handle looks sturdy and has a nice alarm function as well as a decent light.
I wish I had found these guys first as I had already completed my first aid for dogs so I can not comment on the course but I'm sure it is very informative and useful.

March 21, 2026
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Reply from PawAid Ltd

Tony, thank you for your great review. We really appreciate hearing from you about what you think of our products. 🐶

Rated 5 out of 5 stars

Good quality items

Good quality items, reasonable pricing and fast delivery

March 20, 2026
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Reply from PawAid Ltd

Thank you Eddie for your lovely review. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Very good variety of products to give you reassurance that if anything occurs you are well equipped

March 15, 2026
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Reply from PawAid Ltd

Thank you Julie, for the lovely review. We really appreciate it and are so pleased you are happy with the kit that you purchased.

Rated 5 out of 5 stars

What an excellent idea

What an excellent idea, th kit is great and yes I know you can make them up yourselves, but they have literally thought of everything, quick delivery and resonably priced too

March 13, 2026
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Reply from PawAid Ltd

Thank you for your great review. We really appreciate hearing what customers think of our products.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, staff are amazing.

March 10, 2026
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Reply from PawAid Ltd

Thank you for your lovely review. We really appreciate it.

Rated 5 out of 5 stars

Great value for money

Fast delivery. Second kit I’ve bought now have one in the campervan and one in the car. They are great value for money and excellent quality.

February 18, 2026
Rated 5 out of 5 stars

everything you need in an emergency

Excellent quality items and everything you need for an emergency. Good size bag for travel & in the car.
2nd purchase, may possibly get a third

February 12, 2026
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Reply from PawAid Ltd

Thank you so much for your lovely review. We really appreciate it.

Rated 5 out of 5 stars

The team at paw aid are amazing

The team at paw aid are amazing, communication is 5 star and they have helped support the canine welfare fund too. Would highly recommend.

December 30, 2025
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Reply from PawAid Ltd

Thank you so much for your lovely review. We really appreciate it.

Rated 5 out of 5 stars

Looks good

Quick arrival, looks like good equipment, hopefully not needed but will do the necessary if required

December 1, 2025

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