pawfect4pets.co.uk Reviews 

The products are just terrible. Even though I measured exactly as per instructions, the dog fleece was the incorrect size and it was my fault apparently and therefore no refund. Avoid avoid avoid.

The Oval anxiety dog bed arrived after 13 days. The mattress is noisy due to the waterproof cover. The zip to access the waterproof cover and remove it is poor quality and kept catching. The surrounding padding is made of small pieces of firm foam and is lumpy. The fur covering is soft but not substantial. It’s not even worth half the £89 I paid for it. On the positive side, when I queried when my delivery would arrive, they responded quickly. I do not recommend this product.

Do not use this company. We ordered two harnesses and a dog collar. The dog collar never arrived and the harnesses didn’t fit. We’ve emailed multiple times, we’ve sent the harnesses back recorded delivery and they’ve been received and we are left with nothing delivered and no response or refund! If you are reading this I suggest checking your emails and responding to your customers before the matter gets taken further.

I ordered two dog coats about a year ago. Despite careful measuring, one coat was too large and I emailed Pawfect4Pets. I received a prompt and courteous reply and a different size was immediately dispatched (without waiting to receive my return of the one that was too large). The coats have been fantastic - warm, waterproof and durable in extensive use. I recently ordered two more but, when delivered, there was only one in the package. I sent a message via the chat option on the website and received an instant reply apologising and saying a coat would be dispatched immediately.

Received an email on the 3rd of December to say my item was in transit, Received no tracking information, was told that it would be Evri or Royal Mail delivering depending on where I lived, parcel hadn't arrived by the 19th of December so sent email, got a quick response to say that my parcel had been stuck in an Evri depot for the previous 8 days, was offered a replacement but I asked for a refund as wasn't hopeful a replacement would arrive in time and it was meant to be a Christmas present, no refund, no reply to the email, sent another email this week to say my parcel still hadn't arrived, got quick reply again to say my parcel appears to have been lost, was again offered a replacement, I have again asked for a refund but as yet have had no reply, very poor way to run a company and will definitely avoid in future

Terrible don’t make the same mistake as me and order from this company. The as seen on ITV got me, I wish I had looked at trust pilot first. Ordered Christmas presents early December, half the ordered arrived just before Christmas. Tacky, damaged and a mess. I still haven’t received my personalized dog Matt which was meant to be a Christmas present. Have emailed this company with no response.

My honest review was removed for some strange reason so I want to putit back.
After a long battle with the owner,I decided to leave an honest review here to warn other potential buyers. My experience with this shop and interaction with the owner , was exactly the same devastating as all other poor people that left their bad reviews here. Despite providing the exact size of my pet, I received huge sizes, that were packed in a ripped plastic bag, carelessly sellotaped around, very shocking packaging. When I challenged the owner, I got a dose of harassment. Shocking customer service. As he couldn’t provide me with the correct size, I requested the refund but he refused.It took me quite a long time and nerves to get my refund from this person. But I put my foot down because I was right and warned him that I will take this terrible matter further and go legal, and only after that he refunded me

Was a little worried after reading the reviews after placing an order but the two anxiety beds I ordered arrived within in the 9 working days time slot and the beds were fab, both good quality. Really happy. I did email for an order update and received a prompt reply with the Royal Mail delivery date which arrvied as stated.

The dog bed which cost £60 was very poor value for money.

I ordered a dog coat on the 3rd of December as i paid for but not recieved this dogs coat after many emails to them to tell them i have not recieved the dogs coat they are not very helpful atail so every think twice buying from this company as they alway blame you as it is your fault so avolid this company when buying your dogs coats will never ever buy from them again

This is a mixed review because of several factors

Biggest Pro: Dog Bed is fab quality and exactly what I ordered
2nd Pro: Ordered on December 2nd - recieved December 10th

Cons( there are several)
Communication difficulties and lack of detail therein
Often no reply via contact form so had to follow with email
Last email to Phil Morby( who replied each time even if it was bare minimum):

Hello
The order arrived today!
Thank you so much !
My dog loves it- he's snoring as I write!

Just wish there had been more timely communication during the process as it sends out alarm bells/red flags when you are told:

You will be sent account link on ordering but end up having to register yourself.

It doesn't matter that the order doesn't show in account.

Contrary to advertised info you don't recieve shipping OR tracking advice

However! It has arrived and is good quality so I am happy and relieved
So thank you!
Regards
Kim Brockington

* Sent on 10th- no acknowledgement as of today (12th)*

I was in contact regularly as I only read these reviews after ordering so I was worried if I would either not recieve anything or get a bad quality item - neither happened.

Second review as product was delayed after waiting over 3 weeks for dog coat , numerous messages to contact and evri the coat finally arrived . I ordered medium they sent XXL . Have now sent another 2 messages and no response . The company asked me to remove my initial review re delay and lack of response and offered compensation even though I’ve asked numerous times for refund which hasn’t been acknowledge . Worst company I’ve ever dealt with

Ordered for the first time, I ordered a dog coat for my dog and it fits him like a glove. Will be ordering again in future! Not sure why there are so many bad reviews. :)

Avoid this company. It's clearly a drop-shipping company supplying stuff direct from China. Placed order for two items. Item 1 took 10 days to come. Product is ok, but cheap quality. Item 2 never arrived. Emailed numerous times to find out where it was. Eventually told out of stock. Then had to email a few more times to get a refund. That has only just been processed, more than a month after my initial order. Amateur outfit, best avoided.

Ordered a 5XL dog coat with harness, having liked the style seen online. Unfortunately, there was a defect with the stitching on the item received so I emailed the company. Phil responded almost immediately, despite being out of hours, and sent another without delay. I received the new coat this week and it's perfect - fits snuggly and the dog seems happy! I can't complain about the product or customer service and would use this website again.

We purchased 2 dog jackets and, having carefully measured the dogs, they were a perfect fit. The delivery date was clear so we knew we had to wait, and they arrived exactly as expected. Good quality and value for money which was a pleasant surprise after reading some of the reviews

Ordered dog coat 22nd Nov received by evri on 24th Nov to date product still not received . Chased pawfect4pets who said update from evri will be delivered by 5th Dec . I’ve chased evri they have no update or any delivery info
Requested a refund 3 emails later still no response from pawfect4pets despite their website saying contact us we are happy to help !! No coat , no refund . They claim to have great reviews on google but I’m doubtful

I had quick responses to emails re measurements for a dog coat. Despite sending precise measurements, I was advised to get a particular size but it’s much too big - but Phil at the company will not refund me. I can only get an exchange. Any reputable company would refund goods in perfect condition. The item wasn’t quite like the photo which looked much better of course. I went to some trouble to get the measurements right but the actual item is much bigger than stated. I’m not happy and don’t recommend anyone to use this company. It’s very poor not to exchange such items which are often difficult to get right. Don’t buy from them,

Ordered a luxury doggy sofa in dark green and received a car dog bed in orange and pale green. The offered a refund of £12 which I refused however on checking the website the bed I received is more expensive than the bed I ordered, they then offered a refund of £16 which I took for fear of being blocked. I have received the refund and they were very quick to respond.

Absolute joke! I did measure my dog and order what it says in the chart, but been sent wrong sizes. I E-mailed straight away,but I've been told this is the right size. No more replies, no solutions for the problem whatsoever. By the way, all items are from AliExpress but way more cheaper there and actually delivery is quicker than pawfect4... website and items looks good but delivery, prices and customer service NO NO NO. Especially you can cheaper and quicker!!!