After losing my 10 yr old Frenchton to cancer recently, I found myself wanting another Frenchton puppy, but where to begin? My biggest fears were getting scammed and avoiding puppy mills. Fortunately... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All of our expectations were met and exceeded. Keeping us updated through the entire process especially being first time users of this type of furry friend purchase. This goes from answering questions... See more
Company replied
We were truly blessed to receive our little Yorkie. She came as promised. Each and every staff member we worked with were knowledgeable, pleasant, and professional. All questions were answered throu... See more
Company replied
This is the second time we've purchased a corgi from Pawrade and we are not disappointed. Everyone we interacted with was very kind, knowledgeable and so patient with any questions we had. When we ask... See more
Company replied
Company details
Written by the company
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement. Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality. Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful. Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
3-Year Health Guarantee
Peace of mind for your puppy’s health
Every puppy adopted through Pawrade comes with our comprehensive 3-Year Health Guarantee. This promise gives families added confidence knowing their new best friend is protected well beyond the first few weeks at home. We work closely with our breeder partners to ensure puppies receive the best start in life.
When you choose Pawrade, you are choosing a trusted source that prioritizes your puppy’s well-being for years to come.
Contact info
186 Seven Farms Dr #249, 29492, Charleston, United States
- (888) 729-8812
- support@pawrade.com
- pawrade.com
4.7
Excellent
7K reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable and efficient
Very knowledgeable and efficient. Would like to know more about breeders
May 17, 2026
Reply from Pawrade
Hey Jeff, Thank you for the kind words and thank you for the constructive feedback. We are always looking for ways to improve and certainly will be taking your advice to heart. Best wishes.
My experience was amazing
My experience was amazing. Communication was excellent and everyone super friendly!
May 10, 2026
Reply from Pawrade
Hey Amanda, thank you so much for the kind words, and thank you for trusting Pawrade. Best wishes.
Great people to work with and they made…
Great people to work with and they made sure I knew what to expect and how to complete what was necessary! Thank you for our new baby girl!
May 15, 2026
Unprompted review
Reply from Pawrade
Hey Christine, thank you for choosing Pawrade. We are so happy to hear that all went so well. Best wishes.
We had a great and worry free…
We had a great and worry free experience. Pawrade had great and constant communication about the status of the puppy. Our puppy came in perfect and healthy. We would not hesitate and go through the process again. Highly recommend.
May 1, 2026
Unprompted review
Reply from Pawrade
Hey Joel, thank you so much for the kind words, and thank you for trusting Pawrade. Best wishes.
Reply from Pawrade
Hey Mary, Short and sweet and we will certainly take it. Thank you for choosing Pawrade and best wishes.
Everything was great from start to…
Everything was great from start to finish. So happy I have my new puppy! He will have a lifetime of love ❤️
May 16, 2026
Reply from Pawrade
Hey Terry, thank you so much for the kind words, and thank you for trusting Pawrade. Best wishes.
Concierge AWFUL. She should go. Was rude, condescending, sharp, curt. Brought me to tears.
Concierge was sharp, curt and rude .Talked over me. Wouldn't let me get in a word. She should go. Can't make a complaint without paying. Pawrade is harboring an awful concierge.
May 16, 2026
Unprompted review
Was so pleased
what great service from start to finish
100% pleased thank you so much
Fred Mckay
May 15, 2026
Reply from Pawrade
Hey Fred, we are so happy to hear that you are so happy. Thank you for choosing Pawrade and best wishes.
Beagle success
Easy to use site. Lots of purchaser protection. Lots of focus on pet safety!
May 15, 2026
Reply from Pawrade
Hey Steve, thank you so much for the kind words, and thank you for trusting Pawrade. Best wishes.
Beautiful pup
Beautiful pup, great concierge and fantastic delivery option.
I’m very pleased and impressed with PAWRADE.
May 15, 2026
Reply from Pawrade
Hey Tony, we are so happy to hear that you are so happy. Thank you for trusting Pawrade and best wishes.
Very helpful
Very helpful, answered questions, sent reminders, etc.
The Delivery Service was great about sending updates and were to the minute on delivery time.
May 8, 2026
Reply from Pawrade
Hey Susan, thank you so much for the kind words, and thank you for trusting Pawrade. Best wishes.
We love our new puppy !
We love our new puppy !! The people at Pawrade were so helpful. This is our 2nd Pawrade Pup and we love them both.
April 30, 2026
Unprompted review
Reply from Pawrade
Hey Michelle, thank you so much for returning to Pawrade for another furry family member. We are so happy to hear that we were able to do such a fine job for you. Best wishes.
Everything was easy and my puppy was in…
Everything was easy and my puppy was in great shape.
December 17, 2025
Reply from Pawrade
Hey Dave, thank you so much for the kind words, and thank you for trusting Pawrade. Best wishes.
Was not happy about getting our puppy…
Was not happy about getting our puppy at 4:30 am. This is the second one we have gotten from you people. I dont remember our first one being this skinny.!!! Other than that he is doing well.
May 14, 2026
Unprompted review
Reply from Pawrade
Hey Jeff, we do apologize for the less than Ideal delivery time. Our crews do travel 24/7, only stopping for fuel and bathroom breaks to get the pups home as quickly as possible. If they do arrive at an odd hour it is most important that the pup is accepted into its new home as quickly as possible. while it is inconvenient it is what is best for the pup and that is one of our primary goals. Even though this does not happen often we do fully disclose this. Thank you for choosing Pawrade and thank you for your honest feedback.
Reply from Pawrade
Hey Emile, Short and sweet and we will certainly take it. Thank you for choosing Pawrade and best wishes.
Raegon to my rescue
From beginning to end Pawrade made my adoption experience easy and trouble free. They were with me every step of the way.I would highly recommend them to anyone considering adopting a pet.
May 14, 2025
Unprompted review
Reply from Pawrade
Hey Jan, we really do work so hard to make the process smooth and stress free. We are so happy to hear that all went so wellf or you and your new furbaby. Best wishes.
They were very nice people that brought…
They were very nice people that brought puppy in. the service was great, and the staff was very nice on the phone.
May 6, 2026
Reply from Pawrade
Hey Dorothea, Thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.
We found the perfect puppy for our…
We found the perfect puppy for our family. The whole process was pretty simple, and we love our new puppy. I would have liked more frequent updates from the breeder, but all in all, I’d look recommend pawrade to anyone looking for their pet. As for the delivery of our new puppy, that part was excellent!!! Quick delivery and our puppy arrived clean, happy, and well taken care of.
May 5, 2026
Unprompted review
Reply from Pawrade
Hey Kelly, we are so happy that you chose Pawrade to find the perfect pup for you. And we are so happy to hear that all went so well. Best wishes.
New puppy in Maine
The company kept us very well informed about the health, preps for the arrival of the new puppy, and the puppy"s travel to our home. Very, Very happy about our decision to do business with Pawrade.
May 6, 2026
Reply from Pawrade
Hey Gary, Thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.
Knowledge and caring staff with great…
Knowledge and caring staff with great communication throughout the process.
April 30, 2026
Reply from Pawrade
Hey Lori, we greatly appreciate the kind words. And thank you for trusting Pawrade to help you find the perfect pup for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.