paws and presto Reviews 265

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I ordered towels in October 2022, never received them, asked for a refund and nothing, now I see that the website is closed down so what to do? Looks like I lost over 100€, don’t order these products,... See more

Rated 2 out of 5 stars

Bitten off more than he can chew. Really poor business model, why am I receiving emails trying to increase current sales when current orders aren't being fulfilled? As below, probably great produ... See more

Company replied

Rated 5 out of 5 stars

Amazing products & such a caring team. I recently bought the berry fleece for my cocker spaniel Bertie. The fleece is very well made, durable & looks gorgeous. I’ve bought several products such as... See more

Rated 5 out of 5 stars

We absolutely LOVE paws and presto microfibre towels. They are lovely and light weight and work way better than your standard towel to quickly dry our fluffy pup! We have also recently bought a coolin... See more

Company replied

Company details

  1. Pet Store

Written by the company

Problem Solving Pet Products


Contact info

2.5

Poor

TrustScore 2.5 out of 5

265 reviews

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Rated 5 out of 5 stars

Fantastic customer service

I have previously purchased a micro fibre towel and was very pleased with it so much so I bought another fruity coloured one for the summer along with a cool mat. After my mat got a small defect in it the customer service team went above and beyond and sent a replacement within hours of my email. I highly recommend this company both for the products and the outstanding customer service you receive.

June 10, 2021
Unprompted review
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Reply from paws and presto

Hi Donna,

Thank you so much for your lovely review, we really appreciate your feedback!

Kindest Regards,
Alice

Rated 5 out of 5 stars

Fabulous Service - 5 big wags of a tail !

Fabulous, friendly and speedy service. I needed a coolmat delivering as soon as possible for my old girl who is struggling in this crazy heat. Alice worked some magic and got me the mat safe to my door in record time... Fabulous bit of kit and Muffin is now lying on it more relaxed than she has been in days ! Will definately be returning for anything I need for my Beardie Girls...

June 9, 2021
Unprompted review
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Reply from paws and presto

Hi Steph,

Thank you so much for your lovely review!

We are so happy to hear Muffin is now enjoying her chill time on her new cooling mat.

Kindest Regards,
Alice

Rated 5 out of 5 stars

Towels

We bought the pack of 4 microfiber towels. They're brilliant and they came super quick. We have 3 dogs, 2x bichons and 1x golden retriever and they dry them brilliantly. We will definitely be buying from here again. They got delivered quickly as well.

June 5, 2021
Unprompted review
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Reply from paws and presto

Good Afternoon,

Thank you so much for your lovely review, we really appreciate your feedback!

Please feel free to send in photographs of your lovely dogs.

Kindest Regards,
Alice

Rated 5 out of 5 stars

Cooling Mat - An instant hit!

Having already purchased the Drying Bag to help us get through a wet winter with our 2 year old Cockapoo, I had no hesitations in going back to Paws and Presto to buy a cooling mat for the summer months.
The mat arrived last night and within seconds of opening the packaging, Willow was straight on it and out for the count enjoy the coolness! I'm very impressed as our dog has a strange choice in where she sleeps - generally choosing the coffee table over her bed - but the mat was an instant hit! Great product and great customer service! Highly recommended!!

June 4, 2021
Unprompted review
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Reply from paws and presto

Hi Elaine,

Amazing!! We are so happy to hear your Cockapoo is enjoying her new cooling mat.

I am sure she will be enjoying it even more during this hot weather.

We would love to see some photos of the cooling mat in action.

Kindest Regards,
Alice

Rated 5 out of 5 stars

Two Go Swimming

I purchased two towels prior to a walking holiday in the Lake District with two dogs. There was much swimming and these towels performed very well, efficiently drying a couple of wet dogs and after an overnight airing, ready to do it all again.

June 4, 2021
Unprompted review
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Reply from paws and presto

Hi Trevor,

We hope you had a brilliant holiday!

Thank you for your lovely review, we are really happy to hear you are loving your new towels.

Kindest Regards,
Alice

Rated 5 out of 5 stars

Amazing high quality products

Just received my drying bundle and I’m over the moon with it. The quality is excellent & I can’t wait to try these out. The service provided was extremely good; I had a query and their response and communication was 5 star. I would definitely buy from Paws and Presto again & highly recommend them.

June 3, 2021
Unprompted review
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Reply from paws and presto

Hi Andrea,

Thank you so much for your lovely review!

We are so happy to hear you enjoyed the overall experience and we can't wait to see you shop with us again.

Kindest Regards,
Alice

Rated 5 out of 5 stars

5 stars

Excellent service and beautiful quality towels for my dogs highly recommend

June 3, 2021
Unprompted review
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Reply from paws and presto

Good Afternoon,

Thank you so much for your lovely review!

We are really happy to hear you love your products.

Kindest Regards,
Alice

Rated 5 out of 5 stars

Small but great

Paws and Presto don't have a huge range of products, but the ones they sell they've obviously chosen carefully. I've bought a few things through them now and have been very happy with what arrived.
The customer services have been great too. Through no fault of P&P, I had an item arrive that developed a small defect and from initial contact to a replacement being issued was less than 12 hours.

May 28, 2021
Unprompted review
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Reply from paws and presto

Hi Andrew,

We really appreciate your brilliant feedback.

We aim to provide all our valued customers with not only high quality products but also the best customer service every-time.

We hope to see you shop with us again.

Kindest Regards,
Alice

Rated 4 out of 5 stars

A great smelling gentle product for…

A great smelling gentle product for helping to tease out awful matted knot Milo gets in his lovely long ears and feathers, from his adventures exploring in undergrowth - (he is an 28 month old handsome Gordon Setter)...we ate now off to see the lovely Groomer lady for a more professional job today.

May 26, 2021
Unprompted review
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Reply from paws and presto

Thanks so much for your feedback!
We would love to see some photographs of Milo after his haircut!

Rated 5 out of 5 stars

Fabulous company

Fabulous company, really care about their customers, and fabulous products. Two towels I've bought are lovely and wash up well.

May 22, 2021
Unprompted review
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Reply from paws and presto

Thanks so much for your feedback Stella!

Rated 5 out of 5 stars

Dog towel I’ve been waiting for!

I have a long haired GSD and so wet muddy walks were always a challenge
Now that we have this amazing microfibre dog towel it’s a doddle
Skylar loves to rub her face clean in it and wiping off her mucky paws is so easy

May 15, 2021
Unprompted review
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Reply from paws and presto

Thanks so much for sharing your thoughts!
We would love to see some photos of Skylar!

Rated 5 out of 5 stars

Great towel

Great towel. Dries our dog really well. Much better quality than others on the market

May 12, 2021
Unprompted review
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Reply from paws and presto

Thanks so much for the review!

Rated 5 out of 5 stars

Excellent towel.

We already have one large microfibre towel for our Cockapoo puppy and have been so impressed with it we ordered another. It really gets Kiri so much drier than other towels. We wouldn't hesitate to recommend them.

May 9, 2021
Unprompted review
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Reply from paws and presto

Hi Lesley,

Thank you very much for your lovely review.

We are really happy to hear how much you enjoy our microfibre towels!

If you require any assistance, please feel free to contact me at support@pawsandpresto.com.

Kindest regards,
Alice
Paws & Presto

Rated 5 out of 5 stars

Large microfibre towel

I have a chihuahua puppy. I ordered him a lovely large microfibre towel. It is amazing, with excellent service from paws and presto. Crumble loves it whether he’s been in the bath or coming in from the rain,

Kathleen Marshall

May 8, 2021
Unprompted review
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Reply from paws and presto

Hi Kathleen,

Thank you so much for your feedback, we really appreciate it!

We love to hear how much our lovely customers and their pets enjoy our products.

If you require any assistance, please feel free to contact me at support@pawsandpresto.com.

Kindest regards,
Alice
Paws & Presto

Rated 5 out of 5 stars

Ordered one dog towel and liked it so…

Ordered one dog towel and liked it so much I ordered a second. Great service

May 8, 2021
Unprompted review
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Reply from paws and presto

Hi Graham,

Thank you for your feedback.

We really appreciate your support and it is so lovely to hear how much you like our towels.

If you require any assistance, please feel free to contact me at support@pawsandpresto.com.

Kindest regards,
Alice
Paws & Presto

Rated 5 out of 5 stars

The products are amazing!

The products are amazing!! The only towels is use for my dog now. The last order I placed didn’t go through properly, the customer service I received was brilliant!! They couldn’t have been more helpful! Everything was resolved quickly and I was kept I’d to date with everything! I would recommend Paws and Presto to everyone!!

May 4, 2021
Unprompted review
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Reply from paws and presto

Hi Hayley,

Thank you very much for your lovely review!

We are so happy to hear how much you love our products and I am glad I was able to assist you in resolving your order.

As a developing company it is so important for us to ensure our valued customers are receiving the best service possible.

If you require any assistance, please feel free to contact me at support@pawsandpresto.com.

Kindest regards,
Alice
Paws & Presto

Rated 4 out of 5 stars

Ordered the cooling mat which…

Ordered the cooling mat which unfortunately arrived a few days later damaged. BUT Aluce quickly resolved the issue for me by sending a replacement and me and my pooch are now very happy with the product and the customer care.

April 30, 2021
Unprompted review
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Reply from paws and presto

Hi Joanna,

Thank you very much for your lovely review, we really appreciate it!

I am so sorry to hear your cooling mat arrived damaged; our products are such high quality so we don't expect this to happen.

I am however really happy I was able to assist you in resolving this matter and as a team we are so glad to hear your pooch is now enjoying their new cooling mat!

If you require any assistance, please feel free to contact me at support@pawsandpresto.com.

Kindest Regards,
Alice
Paws & Presto

Rated 5 out of 5 stars

Fabulous company with great products

Fabulous company with great products. My Cockapoo Winnie has loads of their towels and the drying bag. We also have their cool
At which really is super good quality. They are great as a company and on their social media it’s like a big family. They are fellow dog owners so know what dog owners need.

April 28, 2021
Unprompted review
paws and presto logo

Reply from paws and presto

Hi June,

Thank you for your lovely review, as a developing company we really appreciate your support.

We are so happy to hear Winnie the Cockapoo loves our products as much as we do and hope to see you both shop with us again in the near future.

If you require any assistance, please feel free to contact me at support@pawsandpresto.com.

Kindest Regards,
Alice
Paws & Presto

Rated 5 out of 5 stars

100% recommend

We absolutely LOVE paws and presto microfibre towels. They are lovely and light weight and work way better than your standard towel to quickly dry our fluffy pup! We have also recently bought a cooling mat which is just perfect. All their products are really high quality, customer service is amazing and they are a very personal company who are obviously passionate about what they do. 100% recommend.

April 27, 2021
Unprompted review
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Reply from paws and presto

Hi Ellie,

Thank you so much for your lovely review, it is really appreciated.

We are so happy to hear how much you and your pup love our products, they are Digby approved and are of the best quality for valued customers such as yourself!

If you require any assistance, please feel free to contact me at support@pawsandpresto.com.

Kindest Regards,
Alice
Paws & Presto

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