Zoe is in touch and helping to resolve the issue. She is the one who has sent an feedback to me promising I will get my refund which I really need but I haven't yet received it but she is really promi... See more
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See what reviewers are saying
I have nothing to say, I haven't had any experience because I don't even know what it is. I think I accidentally activated something.
Declan is kind and very willing to help with my enquiry. Provides accurate information and makes sure that I will be satisfied with the result.
Scarlett from Customer service is really good at her job and give a quick response to your questions, providing all the information you need.
Hasn’t replied to negative reviews
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Claire is in touch and helping to…
Claire is in touch and helping to resolve the issue, effectively.
Customer service
Customer service very helpful resolved my issue with ease and professionalism
The team is great
The team is great . Diamond reviewed my request and acted immediately
Response was prompt
Response was prompt. I didn’t have to wait days to get a response.
I received prompt response I regarding…
I received prompt response I regarding a membership fee,thanks to Claire's professionalism in handling my case and assisting me rectify my mistake.
Great work
Great customer service from Kevin
Kevin was great. He immediately helped with my subscription.
Thanks escalation team!
Thanks for your support and solve this…
Thanks for your support and solve this issue. you´re friendly.
Excellent work
Although the company have sent me an feedback but I will not be able to rate it good while I haven't yet got a refund
Zoe is in touch and helping to resolve the issue. She is the one who has sent an feedback to me promising I will get my refund which I really need but I haven't yet received it but she is really promising as am patiently waiting.
I didn’t know how I had to pay for the…
I didn’t know how I had to pay for the membership. And I felt cheated. But the help of the manager Edith provided me a solution and comfort me down.
Alero got in touch with me
Emily handles my account well, thank you
Scam company watch out!
Scam company - charged me €€s for something I didn’t want or ask for simply because their t&c’s were in another company’s e-commerce page.
A pain to deal with and they simply stole money from me.
Excellent assistance from the…
Excellent assistance from the Escalation team, especially Carmen, with her friendly service.
They advertised merchandise on Facebook…
They advertised merchandise on Facebook for 9.99 EUR. When I went to purchase it, they did not send me anything and claimed the 9.99EUR were charges to enroll me into some subscription. They later tried to charge me EUR 46 for some gift card, which I did not ask, agree to or order. Luckily, my bank flagged the later charges of EUR 46 and I was able to block them. Bank also advised to watch out for future charges. Please beware.
The experience was great the consultant was very helpful.
The experience was great. Very helpful.
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