We used pawshake and we're met with lovely Reliable sitters who turned up an looked after both our animals and our house beautifully. Will be booking again in future Also previous experience when a... See more
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Review summary
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Yes we found a great petsitter who lived no too far away from us. She came to visit us before we booked her for our holiday in May this year! We liked her so much we booked her for a short break this... See more
Great site to find a local pet sitter. Easy to setup an account and add details of your animals. Good search facility to find ideal sitter in your local area. Booking process is easy to manage an... See more
First Time Using Pawshake! I was very impressed by the combination of professionalism and genuine care my pet sitter offered. I chose two home visits a day option for five days for my senior kitt... See more
Company details
About pawshake.com
Written by the company
Pawshake - Experienced pet care with peace of mind
Loving pet sitters who treat your pets like family
At Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.
Loving home environments - no cages!
Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.
Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.
Convenient, safe and flexible pet care
Simply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.
The Pawshake Guarantee
All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
Contact info
North Castanya Way 161, 94028, Portola Valley, United States
- pawshake.com
4.7
Excellent
6K reviews
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was good meeting with Jane prior to…
It was good meeting with Jane prior to our going away.
Jane provided us with constant updates and pictures of our cat (something we didn't expect to happen).
We felt our cat was in good hands and would definitely request Jane another time. Ruth van Welie
April 13, 2026
Maddison
Maddison, was really great with my dog bronson ,he seemed very relaxed with her 👌 happy n well looked after, I would recommend Maddison she was so good with him 😀
April 18, 2026
Unprompted review
Really struggling to use their website…
Really struggling to use their website help feature. I’ve submitted the request form 3 times and each time it gives me an error.
April 17, 2026
Unprompted review
Reply from pawshake.com
Hi Thuria,
Thanks for taking the time to leave a review, and sorry to hear you’ve had trouble with the help form.
We’ve had our IT team test the submission process across Web (1) + (2), iOS (3) + (4), and Android (5) + (6), and everything appears to be working as expected on our side.
That said, issues like this can sometimes be caused by browser cache, cookies, or a temporary connection error. We’d recommend trying the following if you experience it again:
Refreshing the page or trying a different browser
Clearing cache and cookies
Using the mobile app instead of web (or vice versa)
If it still doesn’t work after that, please let us know and we’ll be happy to look into it further with you directly.
Kind regards,
Pawshake Support
Happy 🐕
TIRZAH was very friendly good with a dog dog enjoyed a company excellent docksitter definitely recommend
April 13, 2026
Absolutely perfect
Absolutely perfect. Dogs loved Julie, weren't really over excited when we picked them up. Quite sure they would have been happy to stay. Julie was so good that the dogs didn't miss us
April 13, 2026
All the pictures sent and my dog came…
All the pictures sent and my dog came home happy and healthy
April 13, 2026
First time using the service and…
First time using the service and couldn't fault it, would definitely use again and recommend to others
April 8, 2026
Pet sitter was great and it was easy to…
Pet sitter was great and it was easy to book a sitter with this site. Value for money as well.
April 9, 2026
Cat sitter arrangement
We are happy by finding a really good sitter for our cat , thanks that such services like yours exist. Connections with sitter, confirmation, payment -all was processed clearly and easy. For other points - for cats choice is really more limited than for dogs, ( but it rather relates to sitter preferences then app) What could be improved -keeping of pet sitter calendar availability up to date . The first selected sitter's availability matched the dates we requested but after contacting sitter told that not available.
April 6, 2026
Great service and experience
Abbey was great with the dogs and cared for them wonderfully. They enjoyed having her come in morning for treats and dinner at night. Was extremely happy with the process.
April 6, 2026
Easy to navigate and use.
April 3, 2026
First time using this service !
My sitter was great !
Booked for my daughter's wedding .
I didn't worry at all .
My puppy Tig loved the sitter ,
So the whole experience was stress
Free,you can tell when someone is a genuine animal lover .
March 31, 2026
Easy to navigate,a few sitters to…
Easy to navigate,a few sitters to choose from,overall good set up.
It would be helpful if sitters put in there areas they reside to evaluate suitability.
March 31, 2026
Fantastic service
Fantastic service, super easy to set up and we found the most amazing dog minder for when I was out of town ! Would highly recommend (I’m an ex pat so it really helped me!) thank you
March 30, 2026
Reply from pawshake.com
Hi Julie,
Thank you so much for your kind words! 🌟 We’re thrilled you found an amazing dog minder and that Pawshake made things easier for you, especially as an expat. We really appreciate your recommendation and hope your furry friend had a great time! 🐾
Kind regards,
The Pawshake Team
Good Experience
We gad a lady look after our pers from Pawshake. I the past we used mad paws before but we were not quite as happy with the people that were looking after us. Melissa from Pawshake was excellent
March 15, 2026
not reliable
Very disappointed with Pawshake in Perth.
Firstly the sitter got the date I had booked mixed up, but assured us she could still sit our little dog on the correct day/date/times we had requested and booked.
We had agreed on booking, to a drop off of around 8am and pick up around 5:30pm. I messaged her at 5 mins to 8am to say we were just around the corner and we would see her shortly.
The sitter then rang me at 8am (already in her car) to tell us she was on her way to take her kids to school. A 40 minute round trip!!! She told us to just put our dog in her backyard and that she would be home in 40 minutes.
We had specified on booking that our dog would be anxious when we left and was an indoor dog. Obviously this new arrangement was not appropriate for us. We did not leave our little dog there and had to cancel a tour because of this.
Thankfully our pre payment was refunded by Pawshake but it has certainly left us with no confidence in the quality of pet sitters on Pawshake's books. It is not ok to agree to dog sit a dog and then leave them alone unattended while the sitter goes off and does what they like! Terrible!
Avoid.
March 9, 2026
Unprompted review
Reply from pawshake.com
Hi Carol,
Thank you for your feedback. I’m sorry to hear about your experience — we understand it was frustrating.
To clarify, Pawshake is a share-economy platform. All sitters are independent providers running their own businesses — they are not employees of Pawshake.
Looking at the situation, it doesn’t sound like there was much — if any — discussion about the handover on Pawshake. You were also late to the drop-off, and the sitter had to take their child to school, which is why they couldn’t wait. If the drop-off had been on time, this situation likely would not have happened.
Importantly, the Meet & Greet was skipped, which is the most important part of the booking. This is when owners meet the sitter, confirm onboarding information & form, review police checks & agree on drop-off times & procedure. Pawshake does not guarantee bookings, insurance, or veterinary coverage if the Meet & Greet is not completed — this is simple risk assessment and risk management to make sure everyone and every pet is safe, and expectations are clear before a booking goes ahead.
We understand you were disappointed with the sitter, and we will always refund a failed booking like this. However, the issues you experienced were brought about due to skipping the proper safety steps and by being late to the drop-off— not a failure of the platform or our sitters generally. Following the Pawshake process ensures a much higher chance of a successful booking.
Kind regards,
Pawshake Support
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