Paws on Plates Reviews 181

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, noting its appealing smell and appearance, often comparing it to human food. Many consumers highlight significant improvements in their pets' health, including better digestion, increased energy, and healthier coats. The customer service is frequently described as excellent, with staff being helpful, responsive, and caring. The delivery service is also commended for its efficiency, timely arrivals, and environmentally friendly packaging. However, some customers occasionally experienced issues with the food's consistency, describing it as gritty, or with certain flavors being too oily. A few people also felt that the variety of flavors could be expanded. Additionally, some reviewers encountered initial problems with delivery or the online account system, and a small number of customers reported that the food did not agree with their dog, causing digestive upset.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers reporting that their dogs absolutely... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the excellent, friendly,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the seamless and fuss-free... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Recently changed our little Sprocker Spaniel, who has a sensitive tummy to Paws on Plates. She absolutely loves it, can hardly wait until we put her bowl down and licks every last drop. It looks an... See more

Company replied

Rated 5 out of 5 stars

Our dachshund, typical to the breed is extremely fussy and unlike other ‘raw brands’ he absolutely loves this one! He’s coat, behaviour & toileting habits have all drastically improved since changing... See more

Company replied

Rated 5 out of 5 stars

My 2yr old cocker has been fussy for ages ! I swapped her to raw and became fussy and I was throwing away more than she ate , I've tried other brands of kibble that's been cold pressed and freeze drie... See more

Company replied

Rated 5 out of 5 stars

We’ve been using Paws on Plates for around 4 months now and everything has been perfect from start to finish. The food arrives well packaged and frozen, the ingredients are clearly high quality, and... See more

Company replied


Company details

  1. Food Manufacturer

Written by the company

Paws on Plates is a premium fresh dog food brand dedicated to delivering nutritious, delicious meals made with real ingredients you can trust. We believe dogs deserve food as good as our own, which is why all our meat is responsibly sourced from trusted British farmers. Every recipe is hand-cooked at our facility in West Sussex using high-quality meat, gently cooked vegetables, and natural ingredients to support your dog’s health and happiness. Our range includes tasty options like British beef, lamb, turkey, and a salmon & turkey recipe — all crafted without fillers, artificial additives, or gluten. Each meal is 100% nutritionally balanced to ensure your dog gets the right mix of protein, fats, vitamins, and minerals in every bite. We’ve designed our packaging to be as practical as it is planet-conscious. Meals are available in resealable freezer-friendly Kraft Paper containers, perfect for keeping your dog’s food fresh and your freezer organised. Orders are delivered frozen to your door in sustainable packaging, ready to defrost and serve when needed. At Paws on Plates, we’re proud to back British farmers and provide a smarter, healthier alternative to processed pet food. By choosing us, you're not just feeding your dog better — you’re supporting responsible sourcing and UK-based production. Real food, real flavour, real benefits — that’s our promise. Made with love in West Sussex, every meal is tailored to keep your dog wagging for more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Need to do more menu

Need to do more menu as my dog only like turkey which they don't do plus trying to get hold of them on phone is very hard and don't get call back, have emailed them and still no email back thankyou

March 30, 2026
Rated 5 out of 5 stars

Brilliant high quality dog food

Brilliant high quality dog food. Also a lovely company to deal with. Our dogs Nellie & Max love the food and they have more energy a good bellies. 100% recommended

March 26, 2026
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Reply from Paws on Plates

Steve, this is so kind of you to say...thank you!

I hope you are enjoying the spork :)

Sam,
Fonder

Rated 5 out of 5 stars

Great customer service

Great customer service. Sam must be very busy but responds quickly and directly which is a lovely personal touch. Our dog goes mad for the food and gets very impatient while she’s waiting !

March 26, 2026
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Reply from Paws on Plates

There is nothing I like to hear more than dogs going mad for our food!

Thanks for the lovely review.

Sam

Founder

Rated 5 out of 5 stars

My dogs love Paws on Plates

I started feeding Paws on Plates to my two elderly Portuguese Water Dogs a couple of months ago. They both love it, plus this food has made a very noticeable difference, especially in my ten year old, better stools, her coat shines, she has more energy, fetching toys and playing like a youngster. My 14 year old has tummy issues, she has Paws on Plates as a topper on her veterinary gastrointestinal dry food, this is working really well for her. Five stars for Paws on Plates, they have a great customer service too.

April 9, 2026
Unprompted review
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Reply from Paws on Plates

Wendy, it's such a pleasure reading reviews like these. We made Paws to make a huge difference in dogs lives!

Best,
Sam

Founder

Rated 5 out of 5 stars

Thank you so much

Thank you so much , I have contemplated the type of food for my cocker spaniel puppy
Thought I would give this a try after reading about the ingredients so switched from kibble
Winnie loves these meal she literally dances when I bring out the tubs
Stools more formed and really pleased with this
Whilst quite pricey worth the money so far
Thank you

March 26, 2026
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Reply from Paws on Plates

Nicola, I love reading reviews like these.

Thank you for making the choice you did for your dog!

Best,
Sam

Founder

Rated 5 out of 5 stars

Healthy and Tasty Ingredients

Recently changed our little Sprocker Spaniel, who has a sensitive tummy to Paws on Plates. She absolutely loves it, can hardly wait until we put her bowl down and licks every last drop. It looks and smells so good. Fantastic packaging and so easy to make changes to meal plan online.
Excellent customer service when had a couple of questions recently.

April 6, 2026
Unprompted review
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Reply from Paws on Plates

There's nothing better than to see your dog licking a bowl clean with a wagging tail, thank you for trusting Paws with your dogs health.

Sam,
Founder

Rated 5 out of 5 stars

Lovely quality food

Lovely quality food, looks and smells delicious especially when warmed through a little.

March 30, 2026
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Reply from Paws on Plates

What a lovely review, thank you Helen!

Sam,
Founder

Rated 5 out of 5 stars

We’ve tried many foods for our boy

We’ve tried many foods for our boy, this is by far the best, he absolutely loves it!

March 30, 2026
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Reply from Paws on Plates

Lindsay, this is such a kind review for you to leave...thank you!

We love hearing that our food is the best, it's a real badge of pride for us.

Sam,
Founder

Rated 4 out of 5 stars

Picky dog

Food is abit gritty, which was refunded. The other boxes were fine, so probably just a one off. The food is tasty and helped our dog especially with his stomach. He is a picky eater with a sensitive stomach which makes getting his food more difficult.

March 26, 2026
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Reply from Paws on Plates

Hi Holly,

Thank you for taking the time to leave this review and chat to me over whatsapp about your experience with Paws.

We appreciate your continued support of our small business.

Sam,
Founder

Rated 5 out of 5 stars

Excellent product and service

Great customer service and excellent quality food. Our dog eats every tiny bit at every meal. We also love that they support British farmers and use British meat wherever possible. The food is human grade and smells wonderful! They care and it shows.

March 26, 2026
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Reply from Paws on Plates

Very kind words, thanks Diana!

Rated 5 out of 5 stars

As a first timer with Paws on Plates

As a first timer with Paws on Plates, was impressed with the prompt response to an enquiry with recipe details winging its way to my mailbox at top speed! Good eco packing, good food and a happy dog.

March 26, 2026
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Reply from Paws on Plates

Lovely review, thank you so much Jane!

Best,
Sam
Founder

Rated 4 out of 5 stars

Have not brought yet

Have not brought yet. Looks good and simular to food i get already with tuggs. Considering setting up plan but not sure if im being petty but my dog has 500g and they come in 800g tubs. For the money i dont want to be weighing out food daily. Hope they change.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Best dog food

Best dog food i have ever fed my dog. He seems brighter and happier and not having the upset stomachs that he had before. His coat is also in good condition. Very helpful staff when I have had questions.

February 26, 2026
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Reply from Paws on Plates

Thank you Frances, this is very kind!

Sam,
Founder

Rated 5 out of 5 stars

Best dog food.

My two cocker spaniels have been on this food for around 8 months now. Have tried most diets after my dog started with allergies and this gives the best quality of ingredients (allergic to offal found in butternut box and similar) and varety of flavours he can still have (cant have chicken/beef). Wish subscription page was easier to edit eg if dogs weight changes etc as have to do a new subcription for them. Recent prob with order (dpd prob) and rhey rectified quickly even though not their fault. My dog was literally crying with anticipation after a day and half of not having it ha.

March 20, 2026
Unprompted review
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Reply from Paws on Plates

Ah Lib, I love to hear customers who have been with us from the start (nearly!).

Thank you for supporting our small business.

Best,
Sam

Founder

Rated 5 out of 5 stars

My dogs love Paws on Plates

We are on our 4th delivery of Paws on Plates and all three of my spaniels love it. I think we have tried all the other cooked food brands and this is definitely both mine and my dogs favourite. The consistency of the food is consistent and really moist, some of the others we have tried have been rather dry. Delivery and packaging has been great and the customer service is excellent, as is the quality of the food!

March 14, 2026
Unprompted review
Paws on Plates logo

Reply from Paws on Plates

Thank you for the kind words Amanda :)

Sam,
Founder

Rated 5 out of 5 stars

My pup loves this food

My pup loves this food, good menu and speedy, reliable delivery.

December 29, 2025
Paws on Plates logo

Reply from Paws on Plates

Hi Jackie,

This is very kind of you.

Thanks,
Sam

Founder

Rated 4 out of 5 stars

Great Food and Great Service

The company seem to be very dog and owner focused. I particularly like the fact that when I called with a query, Sam the founder answered and was a pleasure to deal with. The meals created for dogs are great! the only issue I have is the fish based meals seem to have more liquid in them and so the cardboard containers disintegrate somewhat when the food is defrosted. Hence a 4 star review. The lamb, the beef and the turkey meals…. Perfect!

February 23, 2026
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Reply from Paws on Plates

Hi Kevin,

Thanks for taking the time to leave a review.

We are going to be launching a 'defrosting' mat soon to help with this issue.

Thanks,
Sam

Founder

Rated 5 out of 5 stars

POP Definitely worth a try!

I cannot rate the quality of POP enough. Visibly, smell, ingredients, ethic, so many cons. I have used so many fresh good companies & actually switched from different dog. I've had to reach out to the team a couple of times and Chloe & Sam have been fantastic. Nothing is too much trouble & they genuinely care how your dog gets on with their products. I wish they did a few more proteins, but in time and scaling up that will definitely come. My extremely fussy dog absolutely jumps for his beef hotpot. Which is the only receipe he can have. ( He's allergic to poultry ) the salmon meal was just to oily for him & the lamb to rich. I really would LOVE to see a vension receipe from paws on plates as I know so many other pawrents will, who have allergic & sensitive dogs.
My dog started off really well on this during the slow transition period and the first box or so. Unfortunately lately, which is the same issue I had with different dog. The meals have become increasingly wetter and of course that's of course making his stools a lot wetter and sloppy. I have tried adding a little more fibre , but my more is so sensitive he cannot tolerate much. I have a box due, and will give it one last 2 weeks , probiotics in hand! See how we go but if there's not much improvement the search continues!
However honest this review is, please don't hesitate to try paws on plates every dog is different and i cannot recommend them enough! It may just end up it's too rich & wet for us! As my vet said, if that kinda moisture content is going you have to expect softer stools. But my pups tummy isn't the best it's been! We shall see.. But as I've said, incredible company, incredible dog food & absolutely up there quality, value for money and customer service wise. 😁

February 23, 2026

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