Pawtato Reviews 

304
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their health benefits and appeal to pets. Many appreciate that the treats are low in fat, natural, and free from rawhide, making them suitable for dogs with allergies or specific health conditions. Reviewers frequently mention their dogs absolutely love the variety of chews and treats offered. The delivery service is consistently described as fast and prompt, with many finding the ordering process easy and products well-packaged. The quality of the treats receives frequent commendation, with people noting their pleasant smell and suitability for various dog needs, including softer options for elderly pets. The overall service is consistently described as excellent, contributing to a highly positive purchasing experience, leading many to plan regular reorders.

What people talk about most

Product

Reviewers mention positive feedback about product, with many dogs loving the various treats and chews,... See more

Quality

People report positive experiences with the quality of these treats, with many reviewers stating their dogs... See more

Delivery service

Customers consistently report positive experiences with delivery service, highlighting quick dispatch and... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh wow! Daisy absolutely loves her chews plus her favourite is either the Blueberry chew or the mint &parsley tooth cleaner chew! Thank you for producing a very low on fat delicious dog treats!!

Rated 5 out of 5 stars

I found this company whilst researching healthy dog treats. Our staffy has begun to scratch when eating other brands of dog treats and we have noticed that a lot of the treats are still rawhide based... See more

Company replied

Rated 5 out of 5 stars

Doodles absolutely loves the Blueberry sticks and the parsley absolutely mint. These treats for whatever reason slow her down and she thoroughly enjoys them! The smell delicious and of what they s... See more

Company replied

Rated 5 out of 5 stars

These are great products - my dogs eat them every day and really enjoy them. So nice to have an alternative to poor quality animal products and feed them something healthy and ethical.

Company replied


Company details

  1. Pet Store

Written by the company

Pawtato dog chews are the plant-based, healthy, low-fat alternative to traditional factory by-product chews. Formulated with sweet potato, our vegan dog treats are suitable for small, medium and large dogs. Our dog chews are ideal for dogs with a sensitive stomach. They are free from meat, wheat, dairy, eggs, artificial colour and flavours. No hide from any animal, a great rawhide alternative for those with a sensitive stomach looking for a hypoallergenic dog chew without wheat gluten. Vegetarian and vegan society approved, our range of treats are free from GM ingredients and offer grain-free options too. Ethical products from an award winning vegan-owned business in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

304 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(304)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love this company

We love this company, the website is easy to navigate, no fuss. Quick delivery and best of all our dog LOVES all of their treats!! It's so great to have found a company we can trust.

August 30, 2024
Rated 5 out of 5 stars

Another fab purchase

Another fab purchase! We found Pawtato products by accident at Xmas and since then having been ordering with our pooch very happy with his parcel!
Great products if which he loves what more is there to like

August 7, 2024
Rated 2 out of 5 stars

Misleading

Posted an offer which was misleading. They said the product was half price, so I ordered 8. After the transaction was finished I was charged full price for 5 of the items, only 3 were half price.

July 2, 2024
Pawtato logo

Reply from Pawtato

Good Afternoon Peter,

Thank you for your feedback. As discussed in our email correspondence, in our marketing email we outlined that the offer was limited to 3 bags. Which you felt wasn't clear. We have taken on that feedback and will apply that to future offers.

We also offered you a refund on the items purchased at full price as the order had not yet been dispatched, but you declined.

Rated 4 out of 5 stars

Products good prices

Products good prices
However when I first tried to order the website was not working via PayPal.
I then tried to phone using number on website but was told that number did not exist. Also no reply to email queries
Did manage to order 2 days later when website was working.
Pleased with products

May 20, 2024
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Reply from Pawtato

Hi Graham,

Thank you for your feedback! I am sorry that there was an issue with our website.

There was a problem with our contact form we were not aware of. We are now answering a back catalogue of emails which probably includes your enquiry.

I will pass on all your comments and see where our customer service can improve.

Rated 5 out of 5 stars

Pawtato make a great product

Pawtato make a great product, so glad I found them for my boy who has allergies and unable to eat meat products and have rawhide
So these are a great alternative and my boy has yummy treats , he gets so excited when he sees them ,he tosses them in the air and plays with it for a few minutes before eating it , I love watching him so excited and enjoying something so healthy

May 20, 2024
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Reply from Pawtato

Wow, what a great review! It's great to hear your pooch is enjoying our treats so much.

Rated 5 out of 5 stars

My dog loves these treats and had been…

My dog loves these treats and had been struggling to get them, ordered of the official website, they were better priced and they were sent to me within a couple of days, very good service

May 2, 2024
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Reply from Pawtato

Thanks for a great review! Sign up to our newsletter for special offers and deals.

Rated 5 out of 5 stars

My dogs love these..

My dogs love these. Its hard to find chews they like, that I'm happy to buy them. Fast deliver. Good price. Happy dogs, happy human. Doesn't get better than that.

January 11, 2024
Pawtato logo

Reply from Pawtato

Happy Dogs, happy human, do you mind if we pinch that for our next marketing campaign 😄!

Thanks for taking the time to review :)

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