Pawtion Reviews 

318
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

(french bulldog 21weeks old) What a fantastic feeder/ trough, they don’t slide around, are durable, easy to clean, can be customised and look great. They keep the dogs head upright and front legs stra... See more

Company replied

Rated 5 out of 5 stars

Such a great product. We have a 16yo JRT x Yorkie who spent most of her life a stray, so the slow feeder insert is a God send. The height is perfect for her too as her little arthritic shoulders don't... See more

Company replied

Rated 5 out of 5 stars

Brilliant product - superb quality - and fast shipping. Our English Bulldog loves it and eats his meals in a single visit rather than going back to his puzzle bowl a couple of time, or having to tip t... See more

Company replied

Rated 5 out of 5 stars

Best purchase I've made for our British Bulldogs. They both took to it like a fish to water. With one having regurgitating issues only bought one but wishing I had purchased two, as the other won't ea... See more

Company replied

Company details

  1. Pet Store

About Pawtion

Written by the company

Fluff Trough

Official UK Stockist 🇬🇧 | Fluff Trough 🐾


🔸 The best feeder for brachycephalic (flat-faced) pets.

🔸 Elevated bowl for improved posture & digestion.

🔸 Vet recommended ergonomic design.

www.pawtion.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

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No recent history of asking for reviews

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4.8

All reviews

(318)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and product.

I ordered just before Christmas not expecting to receive until the new year, but the team were still working and dispatched straight away . Product is perfect for our Pug Alfie, highly recommended.

December 21, 2023
Pawtion logo

Reply from Pawtion

Hey S,

We're thrilled to hear you'd recommend us!

Thanks,
The Pawtion team

Rated 5 out of 5 stars

Really good product

Really good product, well suited to my fur baby - game changer at meal times. Delivery was speedy and as promised.

December 29, 2023
Pawtion logo

Reply from Pawtion

Hi Joanna,

Our paw-some team appreciate your lovely review!

Kind regards,
The Pawtion team

Rated 5 out of 5 stars

Stainless steel water bowl

Stainless steel water bowl.
This is the second item we have purchased as we already had the XL food trough. Arrived really quickly and well packaged.
Bought the stainless steel water bowl for our little man. As he is a Bulldog, I also ordered raisers to make it a little higher for him. Prior to ordering I had been a little unsure if it would be big enough for him and should I have waited for XL size which I understand is being worked on. However, he drank from it straight away and we are absolutely delighted as the size is fine for him and there is now no more coughing after having a drink. Thank you guys 🐶

December 19, 2023
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Reply from Pawtion

Hey Nellie,

Thank you for your paw-some review!

Kind regards,
The Pawtion team

Rated 5 out of 5 stars

Excellent product and service my French…

Excellent product and service my French Bulldog always gulped her food and didn't chew it ,and she used to choke which wasn't very nice to see since buying this product no more choking so meal times for her is much better.The product is well made and very sturdy would recommend this company.

December 26, 2023
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Reply from Pawtion

Hi,

Thank you for taking the time to leave us a review! Thrilled to hear your Frenchie is enjoying the Fluff Trough!

Kind regards,
The Pawtion team

Rated 5 out of 5 stars

Great service

Order was posted really quickly and arrived the next day. Seems to be working at slowing down the speed at which Nellie eats

December 20, 2023
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Reply from Pawtion

Hi Alan,

Thank you for your review! We're thrilled to hear Nellie is slowing down her eating with the help of the Fluff Trough!

Kind regards,
The Pawtion Team

Rated 5 out of 5 stars

This has helped my pug who has extreme…

This has helped my pug who has extreme acid reflux , enormously.
The binge blocker has slowed her down , it now takes her 20 minutes to eat her meal , yes she was not happy at the beginning trying to knock it over with her paw but she has now learnt that slow and steady wins the race.
Honestly the trough and inserts are brilliant it has definitely changed Bridget’s life.
Many thanks Pawtion

November 26, 2023
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Reply from Pawtion

Hi Jane,

We're thrilled to hear your pug is seeing the benefits of using the Fluff Trough!

Kind regards, the Pawtion team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality feeders, my dogs love them

November 24, 2023
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Reply from Pawtion

Hi Toni,

We appreciate you leaving us a lovely review!

Kind regards, the Pawtion team

Rated 4 out of 5 stars

Great product

November 23, 2023
Pawtion logo

Reply from Pawtion

Hi Geri,

Thank you for taking the time to leave us a review!

Kind regards, the Pawtion team

Rated 5 out of 5 stars

Great communication from customer…

I purchased the Fluff Trough and extra stainless steel insert for out little pug Tyson who has slipped discs in his spine and neck and weakness in his hind legs. He absolutely loves it and you can see there is no strain on his neck or back when he feeds and drinks.Great customer service too answering my many questions when purchasing.They even sent a free Royal Mail tracked label for an item I had over ordered!

December 1, 2023
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Reply from Pawtion

Hi,

We're so happy you're satisfied with the Fluff Trough, and with our excellent customer service team!

Kind regards, the Pawtion team

Rated 5 out of 5 stars

Great bowl

Great bowl and got slow feeding insert as well. Dog eat so much slower

November 25, 2023
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Reply from Pawtion

Hi Stacey,

Thanks for the p-awesome review! We're so pleased to hear your pooch is loving their new Fluff Trough set up!

Best regards,
The Pawtion team

Rated 5 out of 5 stars

Amended review

Kept my original review posted below for context. Since posting my review Pawtion contacted me via email to explain my email had somehow ended up in their spam! - just my luck tbh! Pawtion apologised for the emails ending up in their spam and for missing the items from the order and are taking action to see that this doesn’t happen again, as I said in my original review, my first experience with them was great when I forgot the discount code. I have since received my missing items which were posted out very quickly. Thanks!

__________________________________________

Purchased one binge blocker a couple of weeks ago to trial with my pugs. Some of them it seemed to be okay for but one of them had breathing problems so no good for her.

I decided to purchase two more, a fluff trough and another binge blocker. I did place an order and forgot to add on my discount code, I emailed the team and the cancelled my order so I could reorder which was helpful! I also enquired about extendable legs at the time.

I placed my second order again shortly after with 3 sets of extendable legs to use with each of the feeders. The parcel arrived fairly quickly but unfortunately my 3 extendable legs were not packed in the order. I emailed straight away after receiving the parcel on Wednesday and I’ve had to chase up even an acknowledgment yesterday and today and it’s clear that I’m just being ignored. Spent about £180 with Pawtion and to be ignored is extremely disappointing. I’d given the benefit of the doubt given the Black Friday weekend but now it’s unacceptable.

November 29, 2023
Unprompted review
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Reply from Pawtion

Hi Jade,

We're so pleased that we (finally) managed to get this resolved for you. As a result of this, we do have new measures in place to ensure no further emails are missed & we really appreciate your patience throughout the process.

Thanks again for shopping with us!

Best regards,
The Pawtion team

--------------------------

Our sincere apologies for your poor experience here. I believe our team have already been in touch to explain that your emails were being incorrectly sent to our Spam/Junk folder.

This is the first instance we've had whereby customer-service emails are incorrectly sorted & we have implemented measures to ensure this doesn't happen again in the future.

I believe our team has also reached out to resolve this for you & the Stackable Lifts should already be on their way to you.

Best regards,
The Pawtion team

Rated 5 out of 5 stars

Delivery was really quick and was…

Delivery was really quick and was constantly kept updated.

November 7, 2023
Pawtion logo

Reply from Pawtion

Hi Rachel,

Thanks for the p-awesome review! We really appreciate you choosing to shop with us!

Best regards,
The Pawtion team

Rated 5 out of 5 stars

Great customer service

Great customer service, delivered on time

November 7, 2023
Pawtion logo

Reply from Pawtion

Hey Gill,

Thank you so much for the paw-some review!

Kind regards, the Pawtion team

Rated 5 out of 5 stars

My frenchie had acid reflux

My frenchie had bad acid reflux and I saw someone recommending the pawtion on a frenchie site. Although more than I wanted to pay especially if it didn’t work it has honestly been worth every penny. My boy is so much better and finally putting on some weight.

November 3, 2023
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Reply from Pawtion

Hey MB,

Thank you for the brilliant review! We're so happy to hear your Frenchie is reaping the benefits of using a Fluff Trough!

Kind regards, the Pawtion team

Rated 5 out of 5 stars

Fabulous .

Fabulous .. and have recommended it

November 3, 2023
Pawtion logo

Reply from Pawtion

Hi,

Thank you for your kind review. We're thrilled you'd recommend us!

Kind regards, the Pawtion team

Rated 5 out of 5 stars

Product came quickly and well packed

Product came quickly and well packed. I did have any other contact with them.

November 2, 2023
Pawtion logo

Reply from Pawtion

Hi Caroline,

Thanks for taking the time to leave us such a p-awesome review! We're so pleased to hear you're happy with your order!

Best regards,
The Pawtion team

Rated 5 out of 5 stars

Ordered the Fluff Trough to help my…

Ordered the Fluff Trough to help my pugs posture when he’s eating
It’s done the trick 👏👏👏
Very prompt delivery

October 19, 2023
Pawtion logo

Reply from Pawtion

Hi Joyce,

Thank you for the paw-fect review! We're so happy to hear your pugs' posture has improved with the Fluff Trough!

Kind regards,
The Pawtion team

Rated 5 out of 5 stars

Our pug loves her Fluff Trough

Our pug loves her Fluff Trough.

Speedy dispatch and a solid piece of kit for feeding. Well made. The silicone insert is easy to remove and clean. We opted for the binge reducing insert and it really does make her work and slows her down from just inhaling her food. The trough height is perfect or a pug and the higher wall at the back stops anything being pushed over the edge.

Brilliant! Highly recommended for pugs.

September 22, 2023
Pawtion logo

Reply from Pawtion

Hi Nicky,

Thanks for the absolutely p-awesome review! We're so pleased to hear your pug is already enjoying her new Fluff Trough Binge Blocker!

Best regards,
The Pawtion team

Rated 5 out of 5 stars

Shipment to France very fast

Shipment to France very fast. Product received in perfect state and as I expected. I will definitely order again at Pawtion 🔥

October 6, 2023
Pawtion logo

Reply from Pawtion

Hi Sev,

Thanks for the amazing review! We're so pleased to hear you're happy with your order!

Best regards,
The Pawtion team

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