While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

That company is super legit company. They sent the notification on my app to withdraw your funds because they winding down the operations. I submitted and within 2-5 minutes I got my funds back in a... See more

Rated 3 out of 5 stars

Hi, I tried to use the platform but unfortunately there are many thief's on it. Be carefully with African accounts the sent you links never click on them it is forbidden according the paxful terms sam... See more

Rated 5 out of 5 stars

All of the documentation they request from users is a bit of a pain, but they do have to keep everything above board. Never had any issues, use it almost on a monthly basis. Could not recommend it... See more

Rated 1 out of 5 stars

Paxful is really terrible exchange ! they froze my account with $600 when they were going bankrupt in 2023 ! other users experienced that they took the cash divided among the greedy executives , one w... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

Paxful is the leading peer-to-peer powered bitcoin marketplace and a universal money translator. Imagine a world where everyone has equal access to finance, no matter who they are, or where they are from. We're building it. Our mission is to empower the forgotten four billion unbanked and underbanked, so they have control of their money in a way they've never had before.


Contact info

You should know

4.0

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

paxful is a scam!

i just did a transaction on paxful. i found i was scammed . the seller gave me several accounts. i sent him through Alipay. after i paid 1000cny to the seller, the order is Cancelled .i don't why.he told me to send another 3000 cny to get back my money. and it's very strange that i am always logged out of my account every time i click on this trade info after this trading . Please help me get back my scammed money

Trade:f1GJFnVAhQb
seller: UniqueTiger116 (profile shows from Kenya)

the seller UniqueTiger116 asked me to communicate on telegram to continue the trade. and he also asked for my WhatsApp number before that.

i submitted a ticket and received a reply. paxful told me the seller withdrew all assets after the trade and never logged in since. And paxful Blamed the Cancellation on Me!

and now,my account is completely Banned!! i cannot login any more

October 13, 2024
Unprompted review
Rated 1 out of 5 stars

A big buyer on there marked the trade…

A big buyer on there marked the trade as paid while he didnt, broke paxful rules. Opened a dispute so he had to pay after 7 hours from marking it as paid. Moderator didn’t read our discuss, took a decision against me. So i had to be forced to release the funds to him. So i paid the supplier twice because of paxful unprofessional moderators.

October 13, 2024
Unprompted review
Rated 1 out of 5 stars

bad bad support and they help scammers

bad bad support , i got scammed by chinees seller who put an advertisement , he offer a very good price on razer gold pins

i opened an order and gave him 200$ razer codes
and he use it and said it used before

i contact with razer gold support to proof he is scammer and i got the time of redemption and gave it to paxful support and opened Dispute

no one talk to me and the Support came and closed the trade and the seller didnt gave me the money so i got scammed !!

the worest thing that after i got scammed , i coldnt gave him a nigative feedback !! Wooow they help scammers 100%

dont trust this site , the main point of the site is to protect you from scammers , but its full of scammers and no one will protect you

November 24, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE PAXFUL!!!

DO NOT USE PAXFUL!!!
I repeat do not use paxful, they are scammers and the admin are in on the scam as well, if you try to sell gift cards in exchange for a crypto currency they would ask for your card details they Would then use it and minutes later come back to tell you that your card has already been used and when you file a dispute providing documents that was requested and even Receipts to prove that you are the original purchaser of the cards, they would always award the dispute to the buyer still, it’s an inside job I promise you don’t waste your money don’t waste your time go somewhere else to sell your gift cards

September 12, 2024
Unprompted review
Rated 2 out of 5 stars

Bad support when You get scammed

Bad support when You get scammed. Be careful about the Seller Deftdarter71 !!! He will ask you to abort the Transaktion and Show You a faked blocking message (by paysafe).

September 29, 2024
Unprompted review
Rated 1 out of 5 stars

I was scammed of $50 by cq123 and Paxful awarded a scammer the dispute.

I sent cq123 my $50 razor gold card, he loaded my card and said card had been redeemed, he also raised a dispute against me and Paxful awarded him the value of my card back. I got nothing.. I know he was awarded because of his coins amount and not fairness in the judgement, because I provided substantial proof, screenshots, videos and screen records showing all my emails of the reward of $80 from Tango. Please run from Paxful, they support scammers to scam you of your money and they also raise dispute against and Paxful will award scammers the winning.

Please learn from my experience. I will go and drop reviews worldwide for everyone to learn and run.

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible!

Horrible!
Don't use it!
P2P is full of ghost accounts or Africans trying to lure you to deal with them by advertising high prices.
I transferred my usdt and it arrived within minutes to paxful, but when I decided to withdraw my crypto from paxful after experiencing above mentioned, its all different sort of problems: they charged me 6usdt to send my crypto out and now, after hour it is still stuck with the notice: "pending".
I tried to email to: "help @ paxful .com", which is displayed on trustpilot, and it bounced back because the email is undeliverable!

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Paxful is a scam

Paxful is a scam, i deposited USDT and it's not on my Paxful Wallet. BIG RED FLAG SCAM . Always technical issues. SCAM SCAM SCAM... Support doesn't even answer they don't care about customer experience

September 18, 2024
Unprompted review
Rated 3 out of 5 stars

Last night I want to sell my usdt and I…

Last night I want to sell my usdt and I see an offer there’s a huge offer and I want trade with that guy after join he ask my account number and he send me fake website there are same logo animations of Paxful then he say go on website and open your account you will get your money remaining 5 minutes he tap on paid and now this time total 14 hours and my issue not solved

September 17, 2024
Unprompted review
Rated 1 out of 5 stars

I got scammed in paxful and the mods…

I got scammed in paxful and the mods didnt do nothing for me and they supported the scammer i don’t recommend using paxful these days its was perfect before but now its not and i hope they fix that with all the proofs i had provided they didn’t believe me and they believed the scammer

September 13, 2024
Unprompted review
Rated 1 out of 5 stars

Paxful frozen my account and stole my BTC

Till now my account frozen for 1 year
Trying to verify my identity but its very bad site and very bad support.. its not accepting my ID , trying Driver license its also not accept it
I contact the support to withdraw my BTC also not accept it , this site is scam, they make rules to stole your money . Not recommended. Stay a way from this site.

September 13, 2024
Unprompted review
Rated 1 out of 5 stars

If you sell a gift card to a Chinese…

If you sell a gift card to a Chinese on this site, make sure to reocrding your screen!
I sold gift cards to Chinese on this site every time they tell me invalid gift cards when it's WRONG, they used the card correctly and will tell you that you are a scammer, please if you sell gift cards on this site, especially to Chinese people, record your screen to show that the card is valid because the moderator will release the coins and you will lose your money!!

September 8, 2024
Unprompted review
Rated 1 out of 5 stars

Now 2 year passed

Now 2 year passed,
Deposited 1600$ to buy gift cards and next day found my account frozen, till now frozen

That bagger will comment in this review and will say " Your account is UnderReview"

Under Review for two years S O A B ??

It is just a scamming site. I hope you all stay away guys

September 9, 2023
Unprompted review
Rated 1 out of 5 stars

They blocked my account after I…

They blocked my account after I transferred crypto to my Paxful account without any explanation, and no response was given. I lost my money.

be careful; they can close your account without any reason, and you can not do anything.

September 7, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look