“Thisun has been a delight to work with. From our first Teams meeting where he explained how PayID works, right through to helping me actually use it, his support has been outstanding. I have been abl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an... See more
Company replied
As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for... See more
Company replied
we've been using Pay.com.au to pay the ATO and other business invoices so we can earn credit card reward points. The platform is straightforward and reliable and easy to use. The customer support team... See more
Company replied
Company details
Written by the company
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contact info
207/28 Riddell Parade, 3185, Elsternwick, Australia
- 1300 241 723
- support@pay.com.au
- pay.com.au
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thx for the high level of service to…Steve Lui
Thx for the high level of service to help me get setup - Steve Lui was brilliant. great to be associated with people that care for their customers and follow up. The platform so far looks great - first payment done. Easy!
February 26, 2026
Reply from pay.com.au
Hi Mark,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that your setup went smoothly and that your first payment was completed with ease. We’ll be sure to pass your feedback on to Steve, he’ll really appreciate it!
We’re proud to support businesses like yours and look forward to continuing to provide you with a seamless payments experience.
– The pay.com.au team
great platform
The opportunity to gain points on payments that we make anyway is awesome, and always lots of bonus points. Easy to use, support easily obtained if needed.
February 22, 2026
Reply from pay.com.au
Thank you for your kind feedback, JL! We're thrilled to hear you're enjoying the opportunity to earn points on everyday payments and finding the platform easy to use. It’s also great to know our support team has been helpful when needed, we’re always here to assist.
We truly appreciate you being part of the Pay.com.au community.
– The pay.com.au team
New way for payment
Great service from CS Team & easy for payment with extra points benefit
February 23, 2026
Reply from pay.com.au
Thank you for your kind feedback, Immanuel! We’re thrilled to hear you had a great experience with our Customer Support team and are enjoying the ease of payments along with the extra points benefits. We truly appreciate your support.
– The pay.com.au team
Good platform, good to build up points
Easy to use and even though it does cost a % we use the points as “pre purchase” for our holidays. 💯 would recommend
February 23, 2026
Money is taking too long to reach the…
Money is taking too long to reach the reach the recipients. 2-3 days in this modern day is unacceptable. These transactions have to be more less instantaneous. Study India's UPI system
February 23, 2026
Very hard to set account up.
Very hard to set account up.
Lots of issues with verification.
Had to revisit many times.
February 20, 2026
Reply from pay.com.au
Hello Mark,
Thank you for sharing your experience. We’re sorry to hear you faced difficulties during account setup and verification.
Your feedback is important, and we’ll use it to improve our process. The security and safety of our customers is of utmost importance to us, and sometimes we require additional verification documents to activate accounts. If these requirements aren’t met immediately, it can occasionally delay the process.
If you need any assistance, please don’t hesitate to reach out to our support team, we’re here to help.
– The pay.com.au team
Andrew was very knowledgeable and…
Andrew was very knowledgeable and helpful
I have no problem in recommending Pay. Com to any business that wants to turbo boost their points
February 20, 2026
From the moment I joined pay.com I have…
From the moment I joined pay.com I have had nothing but the most amazing service. The account managers I have had (2) presently, Andrew Miceli have been nothing short of the most informative, helpful, obliging customer service people I have ever had the pleasure of dealing with. Highly recommend this company to whoever wants to travel by amassing losts of points for minimal outlay.
February 19, 2026
Good follow up once I got accepted
February 18, 2026
Terrible
Terrible, I've paid my wages and it is now 3 days and they still haven't been cleared. My staff are extremely frustrated as they have bills to pay and are getting dishonour fees
So ridiculous that it takes so long to process
Do NOT RECCOMEND
February 12, 2026
Reply from pay.com.au
Hi Elizabeth,
Thanks for taking the time to share your feedback.
We know how important timely payments are, and we want you to feel confident about how funds move through the system. You can find a full breakdown of our current processing timelines here: https://help.pay.com.au/hc/en-au/articles/14199563607567-Payment-processing-timelines
If you ever need a payment to move faster, we recommend using PayID, which allows for same day bank payments, as long as they are approved prior to 2pm AESDT.
We always recommend to check the estimated remittance date presented when approving your payment.
If you ever need any assistance with making payments, please feel free to reach out to the team, we're here to help.
– The pay.com.au team
Pay always go above and beyond
Pay always go above and beyond, helping everything move smoothly and fixing any issues, should they arise. They do it with a great attitude and are super lovely.
February 12, 2026
found it very easy to use and like it…
found it very easy to use and like it said earned points as well
February 11, 2026
earn points for flights…
it is convenient for me to use to earn frequent flyer points
February 7, 2026
I look forward to redeeming points for…
I look forward to redeeming points for better air fares.
February 6, 2026
You gain all benifits / deals as…
You gain all benifits / deals as mentioned on their web site.
Highly recommended
February 6, 2026
Reply from pay.com.au
Hi Manique,
Thanks for the lovely feedback! We’re happy to hear you had a great experience and look forward to supporting you again.
– The pay.com.au team
Really well thought out and delivered
Smooth, clear, professional.
Really well thought out and delivered
February 6, 2026
So far so good
So far so good, Sumit has been a fantastic rep and very helpful and informative
January 30, 2026
Great simple sign up and quick payment…
Great simple sign up and quick payment process
January 30, 2026
We’ve had a great experience with…
We’ve had a great experience with Pay.com.
The platform is very easy to use, and whenever we’ve run into any issues, the support team has been outstanding — responsive, knowledgeable, and always able to guide us in the right direction. Special shout out to Jacqueline who has been amazing.
Overall, Pay.com is a fantastic solution and should be seriously considered by any business looking for a user-friendly supplier payment system that also delivers excellent value through reward points.
January 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.