Pay Sumup Reviews 

I spoke to AlveronFX and deposited after the initial deposit they asked me to deposit more 10,000 GBP when I declined they stopped responding. I write an email to the support of PaySumUp since they are the payment processor of the Merchant. I gave them all the information, Merchant name, Reference Number, Date , Time and the card I used to pay. Unfortunately now they are asking the 1st 6 digits of my card which is to me is phishing. Now they are not responding. I think they have connivance with AlveronFX to scam people. This is an awareness to everybody to avoid PaySumUp if you see them.

Terrible service they closed my account for no absolutely reason while I had funds still in my account and I’ve emailed them multiple times with no response, THEY NEVER EVER RESPOND, do not open a account with them they are scammers!!

Urgent matter please clients never open this bank or digital Serivce chat 💬 never help there is no manager I am running a case for over 5 months promises made lies after lies they have made a mistake I am suffering from poor Serivce not to be trusted breached banking obligations of trust over 200 chats not single one is resolved security department are fraudster no manger no direct respond no reply no calls what so ever I rised a charge back was told to wait 90 days once security team review it once all finalized just to wait for my refund I waited 5 months to see that they have rised 4 transactions not the original 35 refunds yet I am still waiting dead line is way over 45 days was told it will be automatically funds added never added promised made not kept I have all evidence on chat sum up pay should be suid they should have phone support chats is not helping I have over 80 messages not to worry I will get my refunds dead line I have waited since August lies over lies I should be compensated now the biggest problem they have promised me 35 transactions small Amout that I have been paying for item via instalments that never came few day ago they send me information about 4 transactions only where is the rest it wa Denver rised by now I should of had my refund it is cekat they have stolen it and hiding information if they have lied to me many times sum up
Pay is a scam never trust a word from chat or any support I will sue this and file a law suit of 150.000 euro for lies months waiting promises not kept trusting them made erorros that I have to suffer Ivan the compliant is not handeled but a customer support replies to you not Ivan the comaplint team never trust no one I deserve compensation for Ivan finding out this hazard concern in the banking system and make them aware what is going on as no manger was ever informed or the real complaints team I have Ivan evidence impersonating security department that are actually customer service so the whole scam is finned by customer support I want compensation 5 months waiting lies over lies I have requested information never was provided as they bidding the scam and the truth I have hard evidence I only beg for this to be resolve and to compensate me for finding out this finding in court I will win as I have hard evidence

I contacted sumup on chat they said they have moved to Barcelona just recently that’s why is the effect taken 5 months it is not my fault they have moved to Barcelona and I am sure they Ivan have lost my forms or did not Ivan sent it to charge back over 52 transactions that I have been paying via instalments !!!! This issue should be resolved and should be compensated fir such case with such effect I should be strait added funds off 3000 euro to the missing Amout then I can wait peacefully Ivan years till they resolved then deduct never less compensation for such information not given and lost my files well as documents it is clear they have submitted only 4 transactions out off 52 as promised Eva is from security department said she has filled it and juts to wait for refund it is clear 5 months over that agents has made mistakes I should not suffer this is joke and un professional Serivce to be sued at court the way I was lied to promised times un kept dead line is way over 45 days I beg off you to resolved this I have all evidence on chats promises made refund I will get so on yes all done nothing has been done this is not legal right obligation that the bank has breached if the main mangers were aware or higher department I would not have to wait months

For this I want compensation for frustration inconvenience coused and the stress given 3000 euro to be added as a result of my case or documents lost by the team dead line is way over and it seems some one had stolen my refunds before moving to Barcelona the team this is criminal offence I beg you to call me so I can provide information to prove this make things right thank you for taking time reading this

tl;dr: feel free to use it if you don't need sepa transfers and support.

Cashback is issued without problems and even round up, so it's more fair than declared! Top ups using card work instantly, though limited 300 € per day so I have to do it multiple times a month.

But SEPA top ups are a disaster – even Instant transfers don't come instant, it noticeable time. Once after days of waiting I was asked to answer dumb questions like who is the transfer from (it's me), how it's related to me (it's me!), and what's the purpose of the transfer (it's a top up of my account using my own money!) – after answering that email and waiting a couple of more days, the money arrived. But the worst moment was when SEPA Instant transfer arrived after a couple of months. During the waiting, I used all means to contact: in the app, per email (multiple addresses), in the chat bot (though it clearly indicated that I was asking what it couldn't assist with, without giving another communication channel). I never received a reply, it was quite scary.

Finally money arrived (probably after I written emails), but I already understood that 1% of cashback doesn't worth such troubles. I'm now trying to reduce the number of banks I have, to avoid seeking for best deals and just stick to the best service, and live happily.

On the side note, I see a lot of business in Munich started to use SumUp terminals recently, I hope it doesn't become a monopoly.

They don’t respond if you contact them… They block your account without any explanation… Very bad service!