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PayByMobile Reviews 

11
•
TrustScore 2 out of 5

2.0

Travel & Vacation
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Company details

  1. Travel & Vacation

Written by the company

PayByMobile processes payments in partnership with mobile operators allowing you to easily pay for digital services by adding the charges to your mobile phone bill. We work with a number of merchants bringing our customers a variety of services

Contact info

2.0

Poor

TrustScore 2 out of 5

11 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.0

All reviews

(11)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Clearly scam

December 7, 2022
Unprompted review
PayByMobile logo

Reply from PayByMobile

Good afternoon Jack,

Thank you for reaching out, and sorry to hear you have your doubts about out service.

PayByMobile allows you to easily pay for digital services by adding the charges to your mobile phone bill. We work with mobile operators around the globe that offer Direct Carrier Billing (DCB) as a frictionless and universal payment option to their customers.

If you would like to head to www.paybymobile.info you will find contact details for our friendly Customer Care Team in your relevant country, who will be happy to help with any issues with your current subscription.

Kind regards,
Michael

Rated 1 out of 5 stars

Total scam! Thieves!

Total scam! Complete fraudsters! Been billing R7/day for the longest time, never subscribed and no contact from customer service. Vodacom helped me unsubscribe.

January 16, 2023
Unprompted review
PayByMobile logo

Reply from PayByMobile

Hi Neil,

Thank you for your review.

I'm sorry to hear that you have felt that our services are a scam. I can assure you that we work with Vodacom, who allow their customers to subscribe to services and pay via your Vodacom account. In order for this to happen all our subscriptions have a verification stage, to protect our customers security.

Along with a welcome SMS to confirm the subscription, and regular reminder SMS's to confirm the subscription is still in place and ensure our customers are fully informed, with the opportunity to cancel at any time.

If you do have any further questions please call our Customer Service team, and we'd be happy to offer our support.

Kind regards
Laura

Rated 1 out of 5 stars

Total scam

Total scam. Been billing R7/day for 6 months, never subscribed and no contact from customer service. Can't unsubscribe either, even through Vodacom.

September 13, 2022
Unprompted review
PayByMobile logo

Reply from PayByMobile

Hi Matthew,

Thank you for your review.

Firstly I would like to say you can absolutely unsubscribe from any of our services, please visit www.paybymobile.info at your earliest convenience for details how to cancel - either login to the portal, call our Customer Service team, email us or use our live chat function. We will be happy to help you with you request.

I'm sorry to hear that you have felt that our services are a scam, I can assure you that PayByMobile work with mobile carriers across the world to provide digital services and a convenient, frictionless payment option.

If you do have any further questions please do call our Customer Service team, and we'd be happy to answer.

Kind regards
Jag

Rated 1 out of 5 stars

Getting randomly subscribed to services…

Getting randomly subscribed to services without my consent, has been happening for a while now.

December 1, 2021
Unprompted review
PayByMobile logo

Reply from PayByMobile

Hi Nicolas,

Thank you for taking the time to review PayByMobile. We are sorry to hear you are unhappy with your subscription.

PayByMobile allows you to easily pay for digital services by adding the charges to your mobile phone bill. We work with mobile operators around the globe that offer Direct Carrier Billing (DCB) as a frictionless and universal payment option to their customers.

If you would like to head to www.paybymobile.info you will find contact details for our friendly Customer Care Team in your relevant country, who will be happy to help with any issues with your current subscription.

Kind regards,
Michael

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