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PayCargo Reviews 440

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TrustScore 5 out of 5

4.9

Payment Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professionalism, often noting how employees go above and beyond to resolve issues. Many people highlight the excellent customer service, appreciating the personalized support and quick, efficient resolution of their concerns, especially regarding payment processes. However, some customers were dissatisfied with the service, describing it as a waste of time and an old-school approach to customer relations. A few people mentioned being charged unexpected service fees and felt that the company provided no tangible value for these charges.

What people talk about most

Staff

Consumers consistently report positive experiences with staff members. Many reviewers praise the staff for... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, patience,... See more

Payment

People report positive experiences with payment, often highlighting the exceptional assistance received from... See more

Service

Clients share positive opinions on service, frequently highlighting the quick response and helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

I recently made an incorrect payment by using the wrong invoice# and was very stressed about how to fix it. Rudy B. went above and beyond to help me resolve the issue. He personally called the vendor,... See more

Rated 5 out of 5 stars

DeAndre went beyond the call of duty, spent two hours working with me, to clear a APM terminal issue. We had several technical issues, dealing with APM terminal issues, login and other sign-up issues,... See more

Rated 5 out of 5 stars

i had an issue to have STG post payment and i was told it would take 2-3 hours. My driver was literally standing right there to pick up the shipment and it was LFD too. I called Paycargo immediately... See more

Rated 5 out of 5 stars

Huge thanks to Rudy Barro! I ran into some issues while making an international payment for the fee to bring my dog into the U.S. Rudy quickly and clearly explained the situation and helped me resolv... See more

Company details

  1. Payment Service
  2. Logistics Service

Written by the company

The Most Trusted Logistics Payment Platform

Contact info

4.9

Excellent

TrustScore 5 out of 5

440 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Rudy B

Rudy B. was an amazing help. I was trying to make a payment through Paycargo and I was having so many issues he was so patient and walked me through everything. He even waited on the line for me to login and process the payment. Excellent customer services.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Isabella quickly helped me resolve some issues I was having with payments, while also being very friendly and respectful.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt and helpful client service

Huge thanks to Rudy Barro!
I ran into some issues while making an international payment for the fee to bring my dog into the U.S. Rudy quickly and clearly explained the situation and helped me resolve everything within minutes. His support made a stressful process so much easier!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service Was 5+ Stars

Even though the experience itself was super frustrating -- technical issues with trying to create an account and to pay by card -- the customer service was 5+ stars!
My service rep was Rudy Barro and he was exceptional and took care of everything.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

Outstanding service.
I had an issue with making our payment through the portal. The customer service representative was extremely helpful and resolved the issue in a timely manner.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Roxy was amazing

Roxy was amazing. So patient, friendly, and knowledgeable with problem-solving. It's hard to find employees like this these days. People just don't want to work. She is a keeper, time for a raise.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Gentleman named Rudy Barro help me with a problem regarding online payment and was more then helpful going above and beyond, highly recommend him if your having issues with paycargo.com

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

GOOD CUSTOMER SERVICE HELP

RUDY WAS VERY HELPFUL HE MADE SURE HE WAS ON THE PHONE WITH ME THROUGH EVERY STEP TO MAK SURE THE PAYMENT WAS MADE I REALLY APPRECIATE THE PATIENCE.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Manny is exceptional and went above and beyond helping me today

PayCargo support team had always been very helpful, whether by email or by phone.
Manuel was very patient, understanding, and willing to help with my issue.
Thank you so much Manny, and I hope you will not get tired of helping people, with the kind of people skills you had shown, and shared with me today...
Have a blessed day!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Rudy Barro provided me with exceptional service and waited to make sure my payment was processed. I sure hope anyone calling gets to speak with Rudy. A true example of superb customer service.
Thank you,
Nancy Procida GDK Logistics

July 10, 2025
Unprompted review

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