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PayCargo Reviews 440

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TrustScore 5 out of 5

4.9

Payment Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, often noting how employees go above and beyond to resolve issues. Many people highlight the excellent customer service, appreciating the patience and understanding shown when assisting with various payment concerns. The service is frequently described as efficient and effective, with users commending the quick resolution of problems and the smooth process of making payments. However, some customers expressed dissatisfaction with unexpected service charges, finding them an unnecessary additional cost for online payments. A few people also mentioned experiencing technical difficulties when trying to create an account or pay by card, which caused frustration.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and patience. Many... See more

Customer service

Users describe positive interactions with customer service, consistently praising the helpfulness, patience,... See more

Payment

Clients share positive opinions on payment, often highlighting the exceptional assistance received from... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick responses and... See more

Based on these reviews

Rated 5 out of 5 stars

I recently made an incorrect payment by using the wrong invoice# and was very stressed about how to fix it. Rudy B. went above and beyond to help me resolve the issue. He personally called the vendor,... See more

Rated 5 out of 5 stars

DeAndre went beyond the call of duty, spent two hours working with me, to clear a APM terminal issue. We had several technical issues, dealing with APM terminal issues, login and other sign-up issues,... See more

Rated 5 out of 5 stars

i had an issue to have STG post payment and i was told it would take 2-3 hours. My driver was literally standing right there to pick up the shipment and it was LFD too. I called Paycargo immediately... See more

Rated 5 out of 5 stars

Huge thanks to Rudy Barro! I ran into some issues while making an international payment for the fee to bring my dog into the U.S. Rudy quickly and clearly explained the situation and helped me resolv... See more

Company details

  1. Payment Service
  2. Logistics Service

Written by the company

The Most Trusted Logistics Payment Platform

Contact info

4.9

Excellent

TrustScore 5 out of 5

440 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top notch customer service

Top notch customer service.
You made a payment to the wrong vendor, they will constantly call/email the vendor to get it resolved for you.
Jordano, Samantha and Jessica were very patience and knowledgeable.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Quick Helpdesk Support

I made an error on a payment that was quickly fixed by Samantha S. ***Thank you for making my request a priority and offering a solution with only 1 quick email***

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

I received excellent service today from…

I received excellent service today from both Samantha and Laura...definitely worth at least 5 stars. A vendor was overpaid and I needed the payment cancelled. There was a small window of time in which they could make this happen and they did it with time to spare. I've never had a bad experience with PayCargo. You're the best!!

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service they are…

Exceptional customer service they are always there when you need something or have any problems, they respond and solve the problem very quickly. Today Samantha assisted me with a double payment on a refund she responded in a timely manner and quickly solved the problem.

November 21, 2023
Unprompted review

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