Paycom's system works and it works well. It does take a little time to set it up, but once it is set up, it works flawlessly. Paycom is one of the few HCM companies out there that actually provi... See more
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Review summary
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What people talk about most
Based on these reviews
Paycom is a robust platform that continuously works to improve the system and processes in place to serve their clients. The employee-side is user friendly on both the web version as well as the app.... See more
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The support team is hands-down one of the best we’ve ever dealt with. They are not only prompt in responding but also incredibly knowledgeable and courteous. Every time we've had a question or needed... See more
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Foremost, the service level provided from every role is exceptional. Questions are answered quickly. In the event that an answer is not immediate, the team keeps us informed of progress to get to re... See more
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Company details
Written by the company
Paycom Software, Inc. (NYSE: PAYC) is the most automated HCM platform and the only HR and payroll software built on a unique, truly single database that automates workforce management from hire to retire. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and manual processes by delivering instant access to accurate data without requiring software navigation. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify work for employers and their employees.
Written by the company
- For over 25 years, Paycom Software Inc.
- (NYSE: PAYC) has simplified business and employees’ lives through easy-to-use HR and payroll technology to empower transparency through direct access to their data.
- From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app.
- Paycom’s single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally.
Contact info
7501 W. Memorial Road , 73142, Oklahoma City, United States
- paycom.com
4.3
Excellent
644 reviews
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Satisfied Customer
Paycom is a strong payroll platform that is easy to use with great customer service.
October 3, 2025
Unprompted review
Reply from Paycom
LD, thank you for sharing your 5-star experience with Paycom! We are very happy to know that you are finding our solution user-friendly and that your dedicated specialist provides the world-class service you deserve.
Paycom offers an easy-to-use product…
Paycom offers an easy-to-use product with a variety of features along with great customer representatives who are knowledgeable and responsive.
Employees love the ease of use of the app. With the addition of IWant AI search engine, it's even easier for them to be able to access information they need.
September 26, 2025
Unprompted review
Reply from Paycom
It’s great to see that our combination of user-friendly software and world-class service has made a lasting impression on your organization. We’re thrilled to hear that our single software and your knowledgeable, dedicated specialist have exceeded your expectations, and that your employees love the ease of use of the app. The addition of IWant™ has indeed taken it to the next level, empowering your workforce with instant access to the information they need. Thank you for your 5-star review, Debra!
Benefit Specialist
The Payroll Specialist, Benefits Specialist and pretty much everyone we have dealt with at Paycom are very knowledgeable and helpful with any situations we have come across.....
September 18, 2025
Unprompted review
Reply from Paycom
Carmen, thank you for taking the time to share your 5-star experience with Paycom. We're proud of our team's dedication to providing world-class service, and it's great to know that we've been able to meet your needs. Thank you for choosing Paycom, and we look forward to continuing to support you.
IWant is a great help
IWant is a great help. When you have a question, and ask, It's there at your fingertips.
September 22, 2025
Unprompted review
Reply from Paycom
Karen, we’re glad to hear that IWant™ has been a helpful resource for you, providing instant access to answers and support at your fingertips. With IWant, our goal is to provide a tool that can quickly find the information you need, eliminating the need for tedious searches. It's great to know that IWant is delivering on this promise and making it easier for you to use our software. Thank you for your 5-star review!
GREAT SUPPORT STAFF ALWAYS SOMEONE TO…
GREAT SUPPORT STAFF ALWAYS SOMEONE TO HELP ON THE PHONE WHEN I NEED IT
NEVER WAITING ON A CALL BACK SO I CAN KEEP DOING MY JOB
September 22, 2025
Unprompted review
Reply from Paycom
We're so glad to hear that your dedicated specialist has consistently delivered the level of service you need to keep your work flowing smoothly. We're committed to client satisfaction and providing world-class service to our clients, thank you for your advocacy!
Finally, one software program instead of many!
One of the most complete payroll/human resources software programs available. totally awesome to have a dedicated account rep that you can reach fairly easily and actually develop a working relationship with!
The new offerings that the company offers as well as accompanying new product training is fantastic.
While we do not utilize all aspects of Paycoms enormous range of abilities we do utilize most of it. over the years i have used nearly every major payroll software but Paycom gives you all the scope/tools any company could need and is totally scalable to fit any organization.
September 21, 2025
Unprompted review
Reply from Paycom
Andrea, thank you for taking the time to share your positive experience. We're proud to offer dedicated service, and it's great to hear that you've had a positive experience with your dedicated specialist. Our goal is to provide a software that can grow with your organization, and it sounds like we're delivering on that promise. We're also glad you're finding value in our new tools and webinars- we're committed to continuous innovation and helping our customers get the most out of our solution.
Like Somewhat
Like - My dedicated specialist, Cory Lanier and her team provide great customer service. They respond via phone and email promptly.
Dislike - I'm unable to access the courier settings of who and how our checks are delivered. to make changes without having to call. Real waste of time.
I'm unable to receive quarterly CA state payroll reports automatically without having to request them each time.
We have to use an outside broker for our benefits having to do 80% of the work ourselves compared to ADP Workforce.
September 19, 2025
Unprompted review
Reply from Paycom
We're glad to hear that your dedicated specialist has provided you with world-class service, responding promptly to your needs. We encourage you to share your feedback directly with your specialist or share any additional details to feedback@paycomonline.com.
I like that Paycom is an all-in-one…
I like that Paycom is an all-in-one system. I like that we can utilize one system for so many different things including Recruiting, Onboarding, Training, payroll processing, benefits administration, time and attendance, etc. Since joining Paycom a few years ago, they have continued to make improvements to the system and there are monthly trainings on those improvements- large strides in truly providing ROI for their customers
September 19, 2025
Unprompted review
Reply from Paycom
Crystal, it's great to hear that you're experiencing the benefits of a single database with Paycom's comprehensive HR and payroll solution. Our goal is to simplify your workforce management processes, and it sounds like we're delivering on that promise by streamlining tasks across recruiting, onboarding, training, payroll, benefits administration and time and attendance. We're committed to continuous innovation, and it's fantastic to hear that our webinars are helping you stay ahead of the curve.
A notch above the rest!
Over the last year and a half, Paycom has become an indispensable tool for our HR operations. We've moved from a primarily paper-based system to a completely digital workflow, and the efficiency gains have been
Paycom handles a wide array of HR functions, from onboarding and benefit enrollment to performance reviews and payroll, all within a single platform.
The system is easy to navigate, making it simple for our team to learn and use effectively.
September 19, 2025
Unprompted review
Reply from Paycom
Alana, we're proud to have played a role in transforming your HR operations from paper-based to digital, and it's great to hear that the results have been significant. Paycom is designed to simplify HR tasks, and it's fantastic to know that it's been easy for your team to learn and use effectively, streamlining processes like onboarding, benefits, performance reviews and payroll. Thank you for your 5-star review!
We received a great product that our employees love
We received a great product that our employees love and use all the time at a great ROI for our business.
September 19, 2025
Unprompted review
Reply from Paycom
We're thrilled that our product has become an integral part of your employees' daily routines and that you're seeing a strong return on investment. That's exactly what we strive for - delivering a software that benefits both your employees and your business. Thank you for your 5-star review, RJ!
The worst payroll service ever
In June, my company decided to leave ADP and conduct business with Paycom. From the beginning, there have been nothing but issues. Not only had Paycom made an error in entering my tax filing status, but to date, they have yet to correct thier ERROR. I am not the only employee struggling with Paycom. There are several other employees who have yet to be paid correctly and several others whose benefit deductions have been mishandled. PAYCOM has clearly demonstrated that they are unable to manage workplaces with various pay scales, multi tier benefit structures and complex
scheduling variations. They have very poor customer service and do not respond to employee issues in a timely manner. Just terrible!!!
September 17, 2025
Unprompted review
Reply from Paycom
Marisol, we're confident in our award-winning HR and payroll solution as a fit for your organization and are committed to providing you with world-class service and reliable solutions. We would like to learn more about your experience as it doesn't align with our expectations. We invite you to share your thoughts and feedback with your dedicated specialist, or feel free to reach out to us directly at feedback@paycomonline.com.
Previous Accounts Need Removal
For the most part, Paycom has been beneficial. The ability to track my PTO and check paperwork from the documents menu has been very useful. My biggest complaint is the fact that I still have my previous employee account as an option when logging in. This also made it difficult to set up my new work account.
September 16, 2025
Unprompted review
Reply from Paycom
We're thrilled to hear that Paycom has delivered value to you through our time-off tracking and benefits management tools, Zac. Thank you for being an advocate for our software- we're committed to continuing to provide a seamless and efficient experience for users like you.
Reply from Paycom
Tanner, we're thrilled to hear that you're enjoying the simplicity and ease of use of Paycom. With the added power of IWant™, our new innovative command-driven AI engine, you can instantly access your data and get the information you need, exactly when you need it. Thank you for your 5-star review!
Barb Dunn and her team are the gold standard
Barb and her team continue to help us untangle the opportunities left for us from our predecessors. They are patient and willing to teach us and share best practices
August 19, 2025
Unprompted review
Reply from Paycom
Thank you so much for taking the time to share your kind words about Barb and her team! We're thrilled to hear that they've been able to provide the support and guidance to successfully navigate opportunities with Paycom. We appreciate your feedback and your 5-star review.
Automate, Consolidate, and Ensure Excellence with Paycom
Paycom has allowed us to automate, consolidate, and audit so much of our associate experience. From onboarding to offboarding and the whole cycle in the middle, Paycom has the tools and support we need to get it done painlessly. Coming from a situation with very unsure and inaccessible associate data, tenuous compliance, and generally hands-off approach, it was so nice to have Paycom's customer support team actually care about us and our associates.
August 11, 2025
Unprompted review
Reply from Paycom
Kimberly, we're thrilled to hear that Paycom has been a transformative partner for your organization, automating and streamlining your processes from onboarding to offboarding. It's especially meaningful to us that your dedicated specialist has made a tangible difference, providing the care and attention you and your organization deserve. Thank you for your 5-star review!
The best part of Paycom is their employees!
The best part of Paycom is their employees! There's not much Paycom can't do with their breadth of services and reporting capabilities, but your lifeline will be your Customer Relations Manager and Payroll Specialist. Both your CRM and PS will do everything to help you succeed.
August 6, 2025
Unprompted review
Reply from Paycom
Rebecca, thank you so much for taking the time to share your 5-star experience with Paycom. We're delighted to know that your dedicated specialist and the extended Paycom team have made such a positive impact on you and your organization. Your feedback is a testament to our dedication to delivering world-class service, and we are excited to continuing to support you!
Poor/ Delayed Communication
There is better and timely communication when Paycom wants to make a sale and they are getting a contract signed. As soon as first payroll is complete all bets off and they are on to their next client and the system is not fully operational and there is not walk through. $4k for implementation and it is difficult to get in contact or a get follow up.
July 28, 2025
Unprompted review
Reply from Paycom
We're committed to setting our clients up for long-term success and strive to provide a seamless experience from start to finish. Not only do we aim to make our implementation process as smooth as possible, but we also want to ensure that our clients have a great experience throughout their entire journey. We value your thoughts and feedback, and we'd like the opportunity to learn more about your experience. Please reach out to us directly at feedback@paycomonline.com.
Mostly seamless transition from one…
Mostly seamless transition from one company to Paycom.
July 25, 2024
Unprompted review
Reply from Paycom
Sandra, we're committed to making implementation as smooth as possible for all our clients and we're glad to hear that your transition to Paycom was seamless. Thank you for your 5-star review!
Reply from Paycom
Melody, thank you for valuing Paycom's trainings, which help you maximize our HR and payroll software and stay on top of compliance and best practices.
Paycom
Paycom's system works and it works well. It does take a little time to set it up, but once it is set up, it works flawlessly.
Paycom is one of the few HCM companies out there that actually provides clients with a dedicated support specialist. The software was built by Paycom and is a single proprietary platform unlike other HCM providers. While the cost of Paycom may be a little more than other HCM providers, the extra money is worth having the piece of mind.
July 24, 2025
Unprompted review
Reply from Paycom
Jackie, thank you for sharing your great experience using Paycom. We're thrilled to hear that our HR and payroll software has streamlined your processes and provided you with the peace of mind that comes with knowing your HR operations are automated and running smoothly. By automating manual tasks and freeing up more time for strategic decision-making, we're proud to have helped you unlock the full potential of your business.
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