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Paycom Reviews 644

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly knowledgeable and courteous staff, who often resolve issues within minutes. People find the technology cutting-edge, user-friendly, and efficient, especially the self-service options and the comprehensive, single proprietary platform that streamlines HR and payroll processes. The customer support is frequently highlighted as outstanding, with many appreciating the dedicated specialists and their proactive communication. However, some customers also noted that the system can be complex and over-engineered for standard payroll functions, leading to increased administrative effort and confusion. A few people mentioned issues with receiving automatic quarterly state payroll reports and challenges with the implementation process, particularly for California-specific needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the exceptional customer support and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the responsiveness,... See more

User experience

Users describe positive interactions with user experience. Many reviewers find the platform intuitive, easy... See more

Customer service

Clients share positive opinions on customer service, with many praising the responsiveness, knowledge, and... See more

Technology

Reviewers mention positive feedback about technology, highlighting its cutting-edge nature and continuous... See more

Based on these reviews

Rated 5 out of 5 stars

Paycom's system works and it works well. It does take a little time to set it up, but once it is set up, it works flawlessly. Paycom is one of the few HCM companies out there that actually provi... See more

Company replied

Rated 5 out of 5 stars

Paycom is a robust platform that continuously works to improve the system and processes in place to serve their clients. The employee-side is user friendly on both the web version as well as the app.... See more

Company replied

Rated 5 out of 5 stars

The support team is hands-down one of the best we’ve ever dealt with. They are not only prompt in responding but also incredibly knowledgeable and courteous. Every time we've had a question or needed... See more

Company replied

Rated 5 out of 5 stars

Foremost, the service level provided from every role is exceptional. Questions are answered quickly. In the event that an answer is not immediate, the team keeps us informed of progress to get to re... See more

Company replied


Company details

  1. Payroll Service
  2. Applicant Tracking System
  3. Corporate Campus
  4. Corporate Office

Written by the company

Paycom Software, Inc. (NYSE: PAYC) is the most automated HCM platform and the only HR and payroll software built on a unique, truly single database that automates workforce management from hire to retire. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and manual processes by delivering instant access to accurate data without requiring software navigation. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify work for employers and their employees.

Written by the company

For over 25 years, Paycom Software Inc.
(NYSE: PAYC) has simplified business and employees’ lives through easy-to-use HR and payroll technology to empower transparency through direct access to their data.
From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app.
Paycom’s single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally.

Contact info

  • 7501 W. Memorial Road , 73142, Oklahoma City, United States

  • paycom.com

4.3

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
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Rated 5 out of 5 stars

It's Wonderful

Everyone has been super helpful each step of the way. It is a bit time consuming on the front end but once you comprehend it - ITS WONDERFUL! Each day I learn more and more and it simplifies my world! It has taken us from a paper dinosaur era to the digital age!

December 10, 2024
Unprompted review
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Reply from Paycom

We’re happy to read your review, our mission is to improve the employee experience and deliver world-class service. It's great to hear this is reflected in your experience and you're enjoying Paycom. Thank you for the 5-star review, Stephanie!

Rated 4 out of 5 stars

Initial set up teams in Paycom

Initial set up teams in Paycom is very helpful and instructive. Still have some issues for setting up, but so far so good.

October 1, 2024
Unprompted review
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Reply from Paycom

We're thrilled to hear your implementation team provided you and your organization with world-class service, Mindy! If you have any additional feedback or questions, feel free to reach out to your organization's dedicated specialist or email us at feedback@paycomonline.com.

Rated 5 out of 5 stars

A Whole New World

Streamlined many old-fashioned pen and paper processes and automated time and attendance tracking. Reporting is a breeze and interfaces are easy to use and user-friendly! Anyone looking for an all-in-one HRIS system should look no further, Paycom has a solution for any problem.

April 4, 2024
Unprompted review
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Reply from Paycom

We're happy to hear how Paycom has automated tasks and created efficiencies for you and your organization, Jeremy! It's especially great to hear you enjoy the usability of our software and the reporting center. Thank you for the 5-star review!

Rated 5 out of 5 stars

I can't say enough!

The implementation time that we required was quick due to circumstances out of our control. The team was fantastic to work with, especially Fred & Connor. Now that we are out of implementation, our long term rep, Lucas, has been just as awesome to work with.

December 5, 2024
Unprompted review
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Reply from Paycom

We're happy to hear Fred and Connor were supportive and helpful during your implementation. Paycom's standard is world-class service, so we’re glad you have experienced this with your dedicated specialist. Thank you for the 5-star review, Michelle!

Rated 5 out of 5 stars

Excellent and Dependable

Paycom is the best choice in HRIS and Payroll systems. The information network that it contains gives managers and administrators a seamless plaform to organize and manage employees. Track trainings, timecards, accruals, FMLA, insurance and benefits, all of it! You can even automate time-off approvals and payroll processing! Customer service is easy to contact and very quick to respond. The integration process was very in-depth to make sure we had everything taylored to our needs and it was satisfyingly smooth. Your Paycom Specialist will work with you and follow up to ensure the best service. I use Paycom every day. We have been with Paycom for 4 years now and I'm so glad we switched. Paycom is so much easier to use and much more versatile than our previous platform. There is no lagging or missing information between HR and Payroll. Customizing what each user can see and access is great for different departments and management levels too. The workflows are great. Paycom is worth the investment. The best feature is the Reports. They have several reports already built, most of which you can customize and download in multiple different forms, such as HTML, XLS, or PDF. You can build your own report too, which is a blessing when it comes to administrative report needs. You can design your own custom reports for government reporting or insurance and benefit reports. I highly recommend trying Paycom! You won't regret it.

December 4, 2024
Unprompted review
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Reply from Paycom

Kristi, we appreciate you taking the time to leave us such a detailed 5-star review! It’s exciting to hear Paycom is your top choice for HRIS and payroll systems and are thrilled you are able to access all information on our single software, as well as automate time-off approvals and payroll processing. Thank you for your advocacy and continued partnership with Paycom!

Rated 5 out of 5 stars

Hunter made all the difference

December 2, 2024
Unprompted review
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Reply from Paycom

Jeff, we're proud to hear your dedicated specialist has provided you and your organization with helpful assistance! Thank you for your 5-star review!

Rated 5 out of 5 stars

We love Paycom!

Paycom is a wonderful HRIS program that it is hard to know where to start! We love all the ways that we can customize the system to work in exactly the way we need it to for our business. Our service experience has been overwhelmingly positive with one notable exception, but in that case, Paycom stepped up and worked with us to quickly make it right.

November 25, 2024
Unprompted review
Paycom logo

Reply from Paycom

Hi Zephyr, we’re happy to hear you've been able to customize Paycom's HR software to best fit your organization's needs. We appreciate your feedback, and if you have any additional comments or concerns, please email us at feedback@paycomonline.com. Thank you for taking the time to leave us a 5-star review!

Rated 5 out of 5 stars

We're a small company but complex

We're a small company but complex. Our sales rep was great as well as Michelle, our new client set up. Super nice!

October 1, 2024
Unprompted review
Paycom logo

Reply from Paycom

Monica, it's great to hear you're experiencing world-class service that we strive to provide all our clients. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

They are responsive

They are responsive, helpful and are willing to walk me through issues.

November 26, 2024
Unprompted review
Paycom logo

Reply from Paycom

Our team is dedicated to your success! We are happy to hear that this is reflected in your positive experience. Thank you for the 5-star review, Carol!

Rated 5 out of 5 stars

I appreciate the team I work with…

I appreciate the team I work with within Paycom.
I do find some of these surveys confusing. I wish they had a more specific title, for example was this survey for a new code we had built?? Because that team is very different from the team that I work with each day on all of our active codes.

November 26, 2024
Unprompted review
Paycom logo

Reply from Paycom

Thank you for your 5-star review, Jama! We're happy to hear your dedicated specialist has been helpful. We'd love to address your questions directly - please reach out to our team at feedback@paycomonline.com.

Rated 5 out of 5 stars

From PEO to Paycom... very happy

I was with a great PEO but chose to go Paycom + Benefits for my 100+ ee's. Paycom was a great choice.

September 30, 2024
Unprompted review
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Reply from Paycom

We’re glad to hear Paycom has been a great addition to your organization! Thank you for your 5-star review, Jeffrey!

Rated 4 out of 5 stars

So far

My experience thus far has been good. There is always room for improvement but, so far, things have gone well.

November 26, 2024
Unprompted review
Paycom logo

Reply from Paycom

Kathy, thank you for the positive review! We’re glad to hear you are having a good experience with Paycom. Please feel free to share feedback or ideas for improvements with your dedicated specialist or reach out directly to our team at feedback@paycomonline.com.

Rated 5 out of 5 stars

Great Customer Service!

They always answer the phones and provide great customer service!

November 8, 2024
Unprompted review
Paycom logo

Reply from Paycom

At Paycom, world-class customer service is our top priority so we’re happy to hear you are receiving the dedicated support you need. Thank you for the 5-star review!

Rated 1 out of 5 stars

Terrible

Terrible. This app looks and is genuinely worse than ADP. My phone got water damage and doesn’t have cell service so I can’t get their stupid verification setup AT EVERY POINT OF TRYING ANYTHING. Can’t change my BANK, can’t ANY of my information, EFF you Paycom!!!

November 20, 2024
Unprompted review
Paycom logo

Reply from Paycom

Thank you for your feedback. While we’d like to enhance your experience, Paycom provides HR software to organizations and cannot assist with damage to your phone. We recommend you reach out to your HR department to set up a different way to receive your verification code or reach out to our team at feedback@paycomonline.com.

Rated 5 out of 5 stars

Excellent work on handling customer Dillion and Eddie consistently provides…

Dillion and Eddie consistently provides exceptional service by attentively listening to our company's concerns, responding with patience and resolving issues efficiently, we appreciate their helpful and friendly demeanor.

October 21, 2024
Unprompted review
Paycom logo

Reply from Paycom

We're grateful you are receiving world-class service. It’s also rewarding to hear Dillon and Eddie have been consistently helpful and supportive! We appreciate you taking the time to write us a 5-star review!

Rated 5 out of 5 stars

The Paycom experience has been great…

The Paycom experience has been great from the implementation to going live with the system.
I couldn't be more grateful for the patience of the Paycom team.

November 12, 2024
Unprompted review
Paycom logo

Reply from Paycom

Rose, offering world-class service is the Paycom way, and we are thrilled to know our team has provided you with such a successful implementation. Thank you for taking the time to leave us a 5-star review!

Rated 4 out of 5 stars

The program is very intuitive

The program is very intuitive.

Customer Support Team just needs to be more educated in HR and Payroll practices and laws - not just the basics, but practical experience.

November 12, 2024
Unprompted review
Paycom logo

Reply from Paycom

Tracy, thank you for sharing your experience. While we’re glad to know you find Paycom intuitive, we’d like to learn more about your feedback and how we can best assist. Please feel free to contact us at feedback@paycomonline.com and a member of our team will reach out.

Rated 1 out of 5 stars

The app is pure garbage

The app is pure garbage. Somehow they were able to make logging in even worse than paylocity and paylocity was probably the worst app I've ever used.

Do HR companies have monkeys writting code or something?

November 6, 2024
Unprompted review
Paycom logo

Reply from Paycom

Ryan, we'd like to learn more about any issues you may be experiencing with our app. Please contact us at feedback@paycomonline.com, and a member of our team will reach out.

Rated 5 out of 5 stars

We use the Paycom app in our workplace

We use the Paycom app in our workplace. It is very simple to clock in and out and put in time off. It is also to nice to have all my documents on the application at my fingertips. I like being able to use my phone for all of these things.

November 1, 2024
Unprompted review
Paycom logo

Reply from Paycom

Laura, It's great to hear you're enjoying Paycom and its user-friendly features! We appreciate your partnership and advocacy!

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