Payday Advance Reviews 75

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

The whole process for this loan application was very easy and straight forward. Not only was the advisor that I dealt with, Lauren, super helpful and very prompt in replying, she also helped identify... See more

Company replied

Rated 5 out of 5 stars

being a long standing happy Payday customer, i have seen the steps they have had to take to keep up with the changing demands put on them to keep up with increased demand. they have always been helpfu... See more

Company replied

Rated 1 out of 5 stars

Very very poor customer service. I’ve come here to see if they’re real and whether I just handed over all my personal details to a hacker. Haven’t heard from anyone since I applied three days ag... See more

Company replied

Company details

  1. Loan Agency
  2. Car Finance and Loan Company
  3. Financial Institution

Information provided by various external sources

Offering payday loan services to residents of New Zealand


Contact info

3.2

Average

TrustScore 3 out of 5

75 reviews

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1-star

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Rated 1 out of 5 stars

Might not be trustworthy

Very very poor customer service. I’ve come here to see if they’re real and whether I just handed over all my personal details to a hacker.

Haven’t heard from anyone since I applied three days ago. Wondering if they’re doing something with our details.

October 31, 2024
Unprompted review
Payday Advance logo

Reply from Payday Advance

Apologies for not coming back to you. We have received a huge amount of application over the long weekend and have been short staffed. Rest assured, all your personal information is safe on our system and is only referred when processing applications. If you can please contact on 0800 227 484, I will be happy to prioritise your application for you. Again, apologies for the poor communication.

Rated 1 out of 5 stars

Really poor service

Really poor service, took 2 days to respond to me and then didnt ask any questions about my complex situation, just another loan shark that i recommend everyone avoid. You're just a number and not really interested in helping the customer. There are friendlier options out there that are willing to listen, these guys arent them.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Much Appreciated

After hearing an ad on ZM, I was tempted to apply due to my current financial position/ situation. Although I wasn't overall positive to apply for a sort term loan ... desperate times calls for desperate measures ... so what the heck?!?! Nervously, I was super pleased with how simple the online application was. It was straight forward and very easy to follow. The instructions were clear to ensure both parties understood what was needed to complete the process. I am truly grateful and thankful for the fast and efficient service I was provided with. Definitely, highly recommended and will continue to use for future unexpected or unfortunate circumstances or for a particular something 🤔 Thank you for your patience and support. Appreciate your time and understanding. Awesome Experience. Keep up the good work.

November 30, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

Appreciate you taking the time to write such an awesome review! Was a pleasure to assist you! Thank you :)

Rated 5 out of 5 stars

Very fast and such a breeze

Very fast and such a breeze. Lauren was on top of everything. Everything was done digitally. Highly recommend

November 30, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

Thank you for lovely review! Was a pleasure to assist you :)

Rated 5 out of 5 stars

Lauren was very helpful & polite &…

Lauren was very helpful & polite & professional - she explained reason Why I was not approved for the amount I requested but she tried her best to help with a amount I am able to handle payment of the Loan due to my financial status - I was kept informed thoroughly via texted & emails received thank you so much for your assistance

November 25, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

Thank you for your kind words :)

Rated 5 out of 5 stars

My first time with this company and I…

My first time with this company and I would recommend it to anyone. Very fast, and easy to fill the application online. Very grateful to come across this company when needed because they helped me. Thanks again

November 17, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

That's awesome to hear! Thank you so much for your review :)

Rated 5 out of 5 stars

Such a pleasant experience dealing with…

Such a pleasant experience dealing with Heath. Heath made the whole process stress free. Again thank you for the high level of professionalism 😁

October 31, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

Thank you for your lovely words and stunning review!

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable. Helped me out at a difficult time.

October 28, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

Happy to help! Thank you for your feedback :)

Rated 5 out of 5 stars

Great service. …

Very quick service and clear instructions. No need to complete pages of online information and could do everything online which was great.

October 20, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

That is awesome to hear! Thank you for your review!

Rated 5 out of 5 stars

Lauren

Lauren , was helpful n she was amazing too . She did a great job 👏

October 18, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

Thank you Tuleiga for your kinds words and lovely review!

Rated 5 out of 5 stars

This was an easy and stress free…

This was an easy and stress free process. It was also very quick and the staff member I dealt with was amazing. 10/10 device experience

October 11, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

That's good to hear! Thank you so much for your awesome feedback :)

Rated 5 out of 5 stars

Awesome

Awesome, easy to deal with

October 5, 2022
Unprompted review
Payday Advance logo

Reply from Payday Advance

Thank you for your kind review :)

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