I’m so pleased with how easy the whole payroll setup was. I thought it might be a bit of a headache, but everything was sorted so quickly and smoothly, and I honestly couldn’t have asked for more.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more
Company replied
Absolutely amazing service! From meeting on Monday to discuss our requirements, to having our staff paid just three days later — we genuinely couldn’t have asked for more. Brilliant service from sta... See more
Company replied
Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more
Company replied
Company details
- Payroll Service
- also in
- Accounting Firm
- Business to Business Service
- Financial Institution
- Human Resource Consulting
- Non-Bank Financial Service
Written by the company
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Contact info
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, United Kingdom
- 02827641060
- info@payescape.com
- payescape.com
4.6
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Friendly & helpful staff
June 30, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Excellent support!
I was struggling with some issues that occurred during the process and Elizabeth was a massive help! She always responds quickly and she is always available if you need any urgent help! The team is very friendly, approachable and knowledgeable. Thank you!!
June 16, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased to hear that Elizabeth was a great help and that you were happy with our response time and support, we will pass your feedback on to Elizabeth.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
The team at Payescape are Amazing
The team at Payescape are professional, knowledgeable and friendly. They know who I am when I phone - simply by my voice - and are always full of cheer. They go above and beyond to help.
Thank you guys.
June 28, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are so pleased you are happy with our personal but professional approach.
Our teams will be delighted with your feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Excellent response times and clear…
Excellent response times and clear advice given. The matter was a sensitive, confidential matter and it was resolved very quickly.
Additional queries were not an issue and the person handling the call (Ciara) took responsibility to liaise with appropriate colleagues.
June 27, 2023
Unprompted review
Reply from PayEscape
Our teams take great pride in delivering a great customer experience. Thank you so much for taking the time to provide your review. We’ll make sure to feed this back to Ciara.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Payescape made moving to a new payroll…
Payescape made moving to a new payroll provider seamless! Melissa has been a huge support always ready to reply to any queries promptly.
June 26, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased that you had a seamless migration to PayEscape payroll. We’ll make sure Melissa receives your feedback.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Always helpful
Any problems are dealt with very efficiently and in a very friendly manner.
June 23, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased that you are happy with our service and response times. We’ll make sure to feed this back to our client service team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Payescape Payroll staff Nikita, Kerry, Conor, Mellisa & Charlie
All the Payescape Team are great and are very efficient and are always there to help.
June 23, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are so pleased to hear that you are happy with our customer service.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Highly recommended!
We joined payescape at a time when our organisation lacked the staff with payroll experience. We found the system straightforward and the implementation team were excellent at getting the onboarding process completed. Our experience was further enhanced when we were joined by an employee who had excellent payroll skills and she was able to understand the system fully, recognise timeframes and appreciate time sensitive pressures. I have always found the staff friendly and approachable and we also joined hrescape as we were so impressed by the service provided. In a world of every changing staffing issues and changes to HMRC systems, it is very reassuring to know that we are working with a company who have their fingers on the payroll and HR pulse and are able to advise accordingly. There is no hard sell either, it is very much built around your company and what they need and require. I would highly recommend payescape for their professional approach, good customer service and attention to detail all whilst remaining grass roots, friendly and approachable.
June 22, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are so pleased to be able to support you with your payroll and HR and that you are impressed with our teams level of knowledge and experience. We’ll make sure to feed this back to our payroll and HR team. We take great pride in being both professional and approachable, and having this confirmed is fantastic to hear.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
A* customer service
A* customer service. Very fast reply's to email query's. Also happy for you to call and always someone there to help.
June 19, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. It is always great to hear that you’ve had an A* customer service experience with us and that you are impressed with our response times. We’ll make sure to feed this back to our payroll team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
The customer support is phenomenal
The customer support is phenomenal. It is timely, clear and concise. They support customers in fully understanding the product and are quick to respond.
June 15, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. It is great to hear that you’ve had such a good customer service experience and that you are impressed with our response times and support. We’ll make sure to feed this back to our payroll team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Excellent service
Very prompt response, and telephoned rather than default to email response, to make sure that I had complete understanding of the answer to my query.
June 21, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. It is great to hear that you are happy with our service and response times. We will pass your feedback onto our team whom we know will appreciate your feedback.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Everything just works
Everything just works, and email queries are answered quickly. Also, unlike most service providers UK based people always available if we need to call to ask urgent questions.
June 20, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. It is great to hear that you are happy with our service. Fast response times are something that we pride ourselves on and it is always pleasing to hear that our efforts are appreciated. Thank you!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Unfortunately
Unfortunately, my employer uses them and they ruined my PAYE big time, they can't even get the tax code right
March 16, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review.
We are sorry to hear that you were not happy with our service provided to your employer. Should you have any further concerns please contact your employers payroll team, we can then liaise with them as the authorised contacts to resolve any issues you may have.
Thank you
PayEscape
VERY HELPFUL AND PROFESSIONAL
Zara was very helpful and a pleasure to work with.
April 18, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We’ll make sure to feed this back to Zara.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Great tool to process your payroll, support is awesome!
We moved to Payescape per April 2023. We used to outsource the payroll but are now able to do the payroll ourselves, even though we are no UK payroll experts (based in Netherlands).
The implementation process was quick and easy. You have a dedicated implementation account manager and they will help you if needed. Response time is quick.
We just finalized our 3rd pay run and the portal is straight forward and our implementation account manager is still there to help us with anything.
What we love:
- Quick response time from support
- Easy to navigate portal
- Able to run the whole payroll yourself without needing a 3rd party
- Able to generate all draft payroll files before approving the pay run
- No extra charges for things like adding a new pay component
June 15, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. It is great to hear that you’ve had such a good customer service experience and that you are impressed with the functionality of our payroll solution. We’ll make sure to feed this back to our payroll implementation team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
5 STARS
Payescape are always there to help and support and have made our life easier with their knowledge and great customer service. They have taken the burden of Payroll, Time & Attendance and HR Admin away from us.
May 1, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased to hear that you’ve had a five star experience and that you are benefiting greatly from our services. We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Poor Communication and Slow Service
We started with the service in October 2022. The implementation was problematic and communication was poor. It took until February 23 to resolve the outstanding issues with me chasing constantly to get any answers. The last 2 months of processing payroll online has been slow and I'm told it's due to the number of people accessing it at the same time, which I think is a poor excuse for a payroll system. I have tried several times to process payroll today before I go on annual leave but the system is having Technical Issues. Technical issues happen, but I have received no communication and have no idea when it will be working. All in all generally poor.
April 20, 2023
Unprompted review
Reply from PayEscape
Hi Sarah,
Many thanks for your feedback, and allowing us to investigate further.
We are disappointed to learn you were experiencing issues yesterday, and failed to receive a full explanation. For clarity, there was essential maintenance work being carried out on the portal, by our Development Team, that related to enhancements and updates of the functions. Whilst we fully appreciate that this impacted your user experience, and that you did not receive a full explanation at the time, we do want to emphasise that the maintenance updates will be highly beneficial once completed.
In the interim, we do wish to express our apologies for any oversight in communicating this to you, and that we have now asked your personal point of contact to reach out directly; with the aim of providing some additional support towards streamlining your services and communication reference going forward.
We look forward to speaking to you in due course.
Highly recommended
I've been using Payescape for a few years now and I must say they have THE BEST customer service skills I have ever come across. The team are always willing to help with anything they can.
February 3, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. It is great to hear that you’ve had a five star customer service experience. We’ll make sure to feed this back to our payroll service team. We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
The implentation when on for over a…
The implentation when on for over a year not sure why , which when I join the company I found alot error within implentation they did eventally get sorted , but the operation was brilliant and the level service was amazing but the damage has been done with the implentation team but Sarah in operation was amazing but it was too late by then
February 3, 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are sorry to hear that your implementation did not go as expected. We’ll make sure to feed this back to the team to better understand the circumstances.
We are pleased to hear the positive feedback regarding our operations team and we will share your feedback with Sarah. The team at PayEscape wish you every success for you and your business.
Thank you
PayEscape
Good Company, Good Service
We outsourced our payroll to Payescape earlier this year. Overall we are very satisfied and happy with the service provided. Implementation went well and in a fairly short time scale. At all times the staff at Payescape are helpful, knowledgeable and supportive. There are occasional errors/blips but they are resolved quickly. We are happy with the choice we made when outsourcing our payroll and have signed up for HRescape as well.
October 25, 2022
Unprompted review
Reply from PayEscape
Hi Stephanie
Thank you so much for taking the time to provide a review. It is great to hear that you are happy with our services and find our teams helpful and knowledgably. We’ll make sure to feed this back to our payroll experts. The team at PayEscape appreciates your business and we look forward to supporting you with our HR service too.
Thank you
PayEscape
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