Payflex Reviews 

82,636
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Many customers appreciate the convenient payment options, finding it remarkably easy and helpful to manage online purchases in smaller installments without extra stress. People frequently share that this service creates a smoother shopping process, helping them spread out expenses while protecting their personal details safely. Some reviewers were not happy with customer service, mentioning that support teams consistently fail to respond to emails and leave urgent queries completely unresolved. Consumers also struggled significantly to obtain promised refunds and experienced frustratingly long delays when attempting to resolve various account and verification issues.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with some consumers reporting difficulties such as unrecognized... See more

Customer service

Reviewers express profound dissatisfaction regarding customer service, highlighting that support is... See more

Response time

Customers consistently note negative experiences with response time, highlighting that support emails and... See more

Order

Customers had ambiguous experiences with order processing, as while some reviewers reported convenient... See more

Customer communications

People report negative experiences with customer communications due to unresponsive email support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The payflex is still number one on the list and much convenient, I just recently returned back my order from Takealot which I used payflex as a trusted and reliable payment method and payflex paid me... See more

Rated 5 out of 5 stars

I like the the quality of the company Protecting customers details and satisfies customers

Rated 5 out of 5 stars

So grateful to Payflex ..to pay for a flight in 4 parts is the best and easiest experience to have.. so you can use the money on other necessities and pay every 2nd week in 4 parts ! AS CASH .. NOT 1... See more


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Clothing Store
  4. Financial Consultant

About Payflex

Written by the company

Payflex - This is shopping.

Committed to making online payments simple and interest-free.

Payflex offers shoppers a super-simple payment solution that is interest-free. Pay only 25% today, and the rest over 6-weeks.

At Payflex, our mission is simple:

To offer shoppers a buy-now pay-later solution that is interest-free and super simple to use. And for merchants: an innovative payment solution to grow your sales and a partnership to help grow your business over the long-term.

While innovation is our core. We also believe that relationships (not products) are what really matter in the long-run. So we aim to deliver premium service with a human touch to all our customers - big or small.

Let us know if we don't live up to your expectation - and we'll make it right.

LEARN MORE

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

83K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(82,636)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud transaction!

Payflex has tried to debit R1000 from my account and I have never even registered with them or used their service. Fraud! Have emailed and waiting for a response. Also been reported to the local police as a fraudulent transaction.

August 26, 2024
Unprompted review
Rated 1 out of 5 stars

I returned an item on the 7 August 2024…

I returned an item on the 7 August 2024 order# D14947 payflex order# 240729-773888,until to today 26 August 2024 I’ve yet to receive my refund.I’m really not happy about your service and I will not use your services ever again. I won’t recommend you to anyone that I know,your service is very poor.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great service 👏

This is a quick solution service that gives you an access to money when you need something on sale urgently before the stock finishes.

August 14, 2024
Rated 5 out of 5 stars

Payments are very fast

Payments are very fast, with always keeping remembrance of payment date. I LIKE IF PAYFLEX CAN WARN TAKEALOT THEY TREAT CLIENTS BADLY BY CUSTOMER ORDERED JORTAN SOLAR PANEL SYSTEM 800WARTS THEY SEND ME WRONG BRAND FOR FIVE TIMES, I DID TRIED TO TELL THEM THEY ARE SILLY NOT WANT TO RECTIFIED THEIR MISTAKES IT SEEMS AS THAT TAKEALOT COMPANY ARE RUNNING BY UNEDUCATED PEOPLE. I LIKE YOUR SERVICE IF YOU WORKING WITH BETTER COMPANY, I THANK YOU IN ADVANCED 👏👏👏👏👏

July 11, 2024

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