Payhip - Sell Digital Products Reviews 416

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use and intuitive design, making it simple to set up and manage their online stores. Many highlight the excellent customer service, noting the quick response times and the helpful, personalized assistance received from the support team. People also appreciate the product's features, finding it a great solution for selling digital products and integrating with their existing websites. However, some people were dissatisfied with the customer service, mentioning issues with slow responses or a complete lack of communication regarding specific problems. A few customers also experienced difficulties with the website's functionality, such as broken download links or limitations in creating membership areas and multilingual support.

What people talk about most

Website

People report positive experiences with website. Many reviewers find the platform intuitive and easy to use... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the helpful, timely, and... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Product

Consumers generally express satisfaction with the product, highlighting its ease of use for selling digital... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and helpful responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lucy has been great in helping me to navigate Payhip. She has fixed issues for me when I accidentally made two store accounts, helped me with applepay setup, and has answered every question I have alo... See more

Rated 5 out of 5 stars

Let's start with what triggered this review today. I had a question over the weekend and posted it on Saturday afternoon and woke up Monday morning with the solution. Amazing response time, even bett... See more

Company replied

Rated 5 out of 5 stars

Whenever I've had a question or shared feedback with Payhip, the response time has been solid. I haven't experienced issues with the storefronts I build, so I can't speak to troubleshooting, but my te... See more

Company replied

Rated 5 out of 5 stars

I wanted to set up my own website to sell my printable math resources but didn't know where to start! Payhip was recommended to me by another resource creator so I gave it a go! I was surprised at h... See more


Company details

  1. e-Commerce Solution Provider
  2. e-Commerce Service

Written by the company

Payhip is an e-commerce platform that enables anyone to sell digital products, online courses, memberships, or online coaching directly to their audience. You can embed Payhip directly into your website or you can use our free fully customizable storefront to sell your work. Payhip takes care of everything. We're an all-in-one ecommerce solution for over 130,000 thriving creators!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

416 reviews

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1-star

Replied to 5% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very good store experience

Payhip is very easy to use and to customize! I've set up my store in 2021 and they've been adding more features like coaching and memberships. The staff is always ready to help you, providing tips and resources. They're very helpful!
A few tings could be improved, like adding Paypal to the Membership subscriptions to make it easier for customers who want to pay monthly.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Scammed DO NOT TRUST

Scammed by a seller, Payhip (the company who took the payment) refuse to do anything to help.

My 7 year old son has saved up for a long time to purchase a Boeing 737 pack for his Roblox game.

The £35 we spent, all we have received is a text document saying we would be sent the file in no more than 1 day. It has not been sent and they took the money and now removed the product from Payhip!

DO NOT USE this platform unless you want to run the risk of being scammed.

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

Super simple

Super simple, friendly, prompt, diligent, courteous, and more… all the essentials under one Payhip that just clicks 🎯

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

I'm amazed at how much I can do with…

I'm amazed at how much I can do with PayHip. The platform has every feature I need, and I'm not overwhelmed with tons of features I won't use or can't access without huge investment. Kudos to the product team for having a clear vision, understanding their customers, and executing with focus. Documentation is lacking, and I wish it was organized better, but the support team is great. My support questions are answered promptly, thoroughly, and sometimes with video! I'm really happy to be supporting a great company.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Payhip is great

Payhip is great, I like their simplicity, they respond fast and to the point, and they offer a lot of features like the custom domain even in the free plan. Kudos!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

The easiest experience

The platform is easy to use and customize to your needs. More important, however, is the very personal support from their customer service team.

Each response to my questions has been thoroughly followed up and explained, so there has never been any multi-layered back-and-forth to a final resolution.

In addition, there is a space right on the dashboard to suggest changes or improvements to the platform. Kudos, Payhip.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for the support

I just wanted to take a moment to thank you for all the work you do in providing a great platform for creators. I also want to acknowledge your timely responses to questions, your patience in helping users navigate the platform’s limitations, and your dedication to continuous improvement. It truly makes a difference to have a team that is supportive and committed to making the platform better

February 28, 2025
Unprompted review
Rated 4 out of 5 stars

Payhip is an amazing platform for…

Payhip is an amazing platform for selling digital products! It’s super easy to use, and I love how everything is handled smoothly—from secure file delivery to customer payments. The store customization options make it easy to create a professional-looking shop, and the built-in marketing tools help reach more customers effortlessly. If you’re looking for a simple yet powerful way to sell online, Payhip is definitely worth it!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

I like Payhip

So far I've only had good experiences with Payhip. Their cutomer service is fast, and it's a real human that replies to you (unlike some other websites nowadays), which I really appreciate. Their rules and terms are clear, the store is highly customizable, and overall as a creator it's a nice and simple to use site, I highly recommend it!

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Payhip staff was really helpful.

Payhip staff was really helpful. They responded right away about my issue and now my sales pages works perfectly. I didn't have to wait the whole weekend to get a response. If you need help just reach out to to them. I wished all businesses were like that. Thank you. Nicole

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

As a new blogger and marketer I have a…

As a new blogger and marketer I have a lot of questions, I can't always get the answers that I need from youtube or google, but when I send an email to payhip they always respond in a timely manner. This builds trust. I hope to be with payhip for a long time.
Andrew

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I got a quick answer and all the information that I needed to solve my issue from a very helpful staff member. I am still building my site and so far I am loving it!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend PayHip and their customer service

I had a question about the payment methods in the platform and Lucy from the PayHip helped me with a prompt and detailed email. It's my first time contacting the customer service and I must say I had a great experience. Highly recommend. :-)

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Easily 5 stars

Easily 5 stars. Payhip is amazing, hands down. It has an amazing website, opportunities, and heck a lot of customizations, so you have full control over your website/store. You can join your own domain, your own PayPal and stripe, and everything has its own, detailed instructions. The overall website is simply amazing, has everything a website needs, even more actually. Plus, it has a free plan for all this, and in return you only pay a 5% commission fee for each transaction. I think it’s more than just a great deal for what it offers! The customer service is always very polite, helpful, and straight to the point. Thank you Payhip!

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great platform

Great platform and customer support is very helpful. They are ready to assist you, help you walk through the issue, and fix any errors you face with detailed responses. Amazing experience!

February 10, 2025
Unprompted review

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