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PayingTooMuch Reviews 97,143

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TrustScore 5 out of 5

4.8

Travel Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 6,551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease and efficiency of the process. Many found the website to be user-friendly and straightforward, making it simple to navigate and complete necessary forms. The pricing is frequently mentioned as very competitive, with many customers finding significantly better deals compared to other providers, especially for those with pre-existing medical conditions. The staff are also commended for their helpfulness and positive attitude. However, some customers also noted issues with customer service, experiencing long wait times or unhelpful interactions. A few people reported technical problems with the website, and some were dissatisfied with renewal price increases, finding them to be unexpectedly high.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often finding quotes to be reasonable and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the website's ease of use and... See more

Website

Customers had positive experiences with the website. Reviewers found the site very good and easy to use,... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, patient, and understanding... See more

Service

Users describe positive interactions with service, highlighting its ease of use and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company was very thorough with medical questions . I’m not very computer literate so it took me a few goes to complete,but they came up with a good few different quotes,many far better priced tha... See more

Rated 5 out of 5 stars

I have never used this platform before and I have to say I was very impressed. I only really wanted insurance for cancellation purposes as it's for next year (2027) The company I normally use wanted £... See more

Rated 5 out of 5 stars

Whoever designed this form is to be congratulated. It is one of the most user friendly I have ever used. I do not profess to being completely confident when it comes to form filling but this worke... See more

Rated 5 out of 5 stars

What an amazing experience with a delightful advisor. He took me through everything an was so helpful. Even laughed when he had to call me back when I disconnected the call by mistake. Definately 10 o... See more

Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Price Comparison Site

Written by the company

At PayingTooMuch, our mission is to help people stop paying too much for their travel insurance. As a trusted, dedicated travel insurance price comparison site, we take the hassle out of finding the right policy, so you don't have to pay for extras you won’t use. Travel insurance prices vary wildly, and that’s where PayingTooMuch comes in, compare your travel insurance in one place and get the support you need from our friendly team. Travel shouldn't have to stop as you get older. That’s why PayingTooMuch is here to help you find the right cover for you and your trip, giving you the freedom and flexibility to get the cover you need. Having travel insurance is more than just ticking a box. You’re paying for a worry-free holiday, knowing you’ll be sorted if the unexpected happens. Whether you’re looking to sail in the Mediterranean Sea or go on a long-haul trip around the world, you can get competitive quotes in one place in just minutes. We think finding a suitable deal should be a quick and easy process. That’s why we work with a range of travel insurance companies to provide you with cover that fits your unique needs. Compare quotes you can rely on and have a safety net for your next holiday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

97K reviews

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Rated 2 out of 5 stars

I have given good reviews to this…

I have given good reviews to this company in the past but this company is no longer what it used to be as a brokerage it was helpful and good value but since its take over it is no more than another comparison site.
And i have noticed an increase in prices since when most insurances are on the down. My last experience with them has not been good as we tried to get holiday insurance and trying to be an honest person declared that my wife had to visit the physiotherapist for a muscle condition I was asked to look up the diagnosis on her record for the quote which i did and gave them, the reply was this is not on our system is there more information?
No so i looked up what they had put on her records and got the technical terminology for her complaint but this is not allowed so was told i must contact my doctor or physiotherapist to give something that computed with their medical team. What is happening to insurance today that i must contact an overstretched NHS with nonsense requests that should be available to them with a little research. I complained but was told i would only get the same response if i went elsewhere. I think they are just looking out reasons for not paying out if you make a claim so many stories of this happening.
So bottom line bow down to their requirements or no holiday insurance and no holiday.
JUST BE AWARE This is not the small friendly office it used to be but a big concern with operators working from home.
Insurers need to change the average public just wants a simple way to insure against unpredicted events not be worried that they might have said the wrong word or forgotten to declare the right things ! This system is a minefield with the insurers knowing exactly where the mines are and looking for loopholes not to pay out when they are needed most. Any politicians reading this note the system needs to change for-the sake of the general public.

April 30, 2026
Unprompted review
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Reply from PayingTooMuch

Dear George,

Thank you for your review, I am sorry you are unhappy with your recent encounter with PayingTooMuch.

PayingTooMuch has gone through some changes recently, we have added some new insurers to our portfolio and we have now become a price comparison site.

In regards to the medical, our underwriter provides us with specific questions we must ask in order to complete the medical declaration and as our agents are not medically trained we need to ensure that we capture all relevant information for your own protection in the unforeseen event that you need to submit a claim.

Once again, please accept my sincere apologies for the inconvenience and any frustration caused.

Kind Regards
Michelle

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