PayMaya Reviews 169

Can you please explain why my bill payment is not reflected? It has already been reported for almost 3 weeks. The ticket has also been pending for 2 weeks. Every time I ask for a follow-up, your live support team tells me to wait, and then they close the conversation because they can’t provide a solution. Ticket #23218176 has been pending since March 20, but still no solution !!!

This is my first time experiencing an e-wallet where it needs to be upgraded just for me to send or transfer money! To be honest, GoTyme and GCash are far better than this app! Regret having this one!

***This app/link is very important to send money,transfer,savings,loan & more, Then easily to send and soo very fastest receive the money to the person who you send,!
And if you want to playing the game, no problem because this app have already games and no need to fill up or sign up, Cause if you are already verified person in the app , you are already automatically registered too in the all games.!
Thats all thanks you❤️

Very difficult to contact useless email address even the phone. Making payment for my PRC delivery difficult and Unable to pay. Not efficient to use for payment

I can't withdraw my money from the wallet. I had to send some documents, selfies with passport near my head and at the end they sent me an email that I didn't send all required documents. Support is just an AI bot so you can't really talk with a real person...

Welp Pmaya is sucks when you change your number and the new ones i registered i can't even access it cause it keep saying unable to log in. let me withdraw my money and i will never usig this app ever again.

Well, maya is good but their customer service sucks. I have ordered a physical card last december 26 2024 but up until now, I havent receive it. I called their CSR and was told that it will be escalated. A ticket was created but then it closed the next day.

Do not trust, sent the money and never received my parcel

Paymaya in Philippines has no customer service help contact. Totally useless, if u change your number you cannot log in back to your account no photo selfie can help you log in nor video verification everything is failed to log in. Now i cannot access the account my account with the wallet and savings in it the app is a total joke bullshit I've been trying to open my account 3 days now nothing help .

Agent didnt even bother to talk. Put me on mute and just closed the call

I do not suggest to use Maya. You can't get a support when there are problems with your account. I'm am wondering why does it entered into business when it can't properly provide a good service to its customers. I have an open ticket for more than 2 months that is still unresolved.

In terms of being able to use credit to wallet, they're okay. But of course, you have to pay an interest when you pay it back. Judging from the other recent comments, it's hard to get a live agent to talk to, especially when you're in a rush. My issue with Maya is that they seem to be very VERY active in trying to annoy the heck out of a client by calling them multiple times to remind the person to pay their credit. I know it's part of their job. But they freaking make such a big deal out of it even when you pay early. Now that I tried paying on the due date instead of paying early, my payment wouldn't get through. As a result, my declined payment would be refunded in 24 hours according to them, and I would miss my payment due date. That would mean I would have bad credit score and I would have to pay a fee. If someone finds out they do this on purpose, they're going to have a lot to deal with.

This is extremely frustrating. There's no way to reach a live agent for support. The service is full of bugs and completely unreliable. I withdrew money from an ATM, but didn't receive any cash because the system suddenly went into maintenance. On top of that, I paid off my loan, but they still debited my account afterward. When I submitted a ticket, they just directed me to use their app’s chat feature, which only connects me with AI. I've been scammed twice, and my ticket gets closed immediately. Horrible service!

I am writing to inform you that I am currently unable to log into my PayMaya account on my iPhone, as the device has been damaged. I am attempting to log in to my account on a different device using my phone number and password, but I am encountering an issue where the Face Recognition feature is preventing me from completing the login process.

Could you kindly advise if there is any alternative method to verify my identity and successfully log in without the use of Face Recognition? I would greatly appreciate your assistance in resolving this matter as soon as possible. Kindly disable face recognition since it is not properly working

Could you please help me fix this issue asap today? My phone number is 09641918021.

Thank you for your attention to this issue. I look forward to your response.

Maya is not reliable, my transfer Maya credit to Maya wallet encountered problem, the recipient did not received my transfer.. its hard to call customer service...please improve your service . Then after all i can bill my maya credit .

Maya is not reliable, my transfer Maya to Maya i always encountered problem, the recipient did not received my transfer.. its hard to call customer service...please improve your service

I am beyond frustrated with MAYA's lack of customer support. After experiencing a serious security breach on my account—where funds were stolen and I was locked out—I reached out to their customer service multiple times. No response. Not even an acknowledgment of my emails. This is unacceptable for a platform that claims to prioritize user security.

How can they allow phishing messages to come from their official number and then ignore their users when their accounts and money are at risk?!

It’s been days, and I still have no access to my account or updates on my stolen funds. Their complete disregard for urgent matters shows how little they value their customers. I would NOT recommend MAYA to anyone. If you want a secure platform with reliable support, look elsewhere. Save yourself the headache and choose a company that actually cares.

sent money. money not received. chat support not helpful and dont know what to do. ive been using this digital wallet for many years and trusted. and this thing happened first time , totally lost the money.. im thinking of closing the account . CS no answer at all

Dear Maya Customer Service,

I am writing to provide feedback regarding my recent call to your support team on November 14, 2024, concerning my case number 22476485. Unfortunately, my experience was far from satisfactory.

I called seeking urgent assistance with updating my phone number on my Maya account, as I am unable to access the funds in my account due to my old phone number being registered. This issue is especially urgent as my youngest brother is in the emergency room, and I need to access the money to handle the situation.

During the call, I repeatedly requested to speak with a supervisor to escalate the matter, but my request was denied each time. Ultimately, the representative hung up on me without resolving my issue.

This is extremely disappointing, given the urgency of my situation. I felt that my concerns were not taken seriously, and I was left without any support or solutions. As a long-time user of Maya, I expected better service and a more empathetic approach, especially when dealing with urgent matters like mine.

I hope you can address this issue promptly and provide the assistance I need to regain access to my account. I would appreciate it if someone from your team could follow up with me to ensure this situation is resolved.

Thank you for your attention to this matter.

I wanted to close my account because I no longer need it. The chatbot won’t let me chat with a live rep even if their FAQ specifically says that I request to be transferred to a representative to close my account.