PaymentCloud Reviews 884

People are friendly and persistent, getting right to the point, very helpful.

Working with PaymentCloud has been a fantastic experience.

From the very beginning, the sales representative was attentive, knowledgeable, and made the entire process easy to understand.

The integration went smoothly, and their team was incredibly patient and supportive during the walkthrough call—answering every question and making sure everything was set up properly. Their customer service and professionalism really stood out.

I highly recommend Payment Cloud to anyone looking for a reliable and supportive payment processing partner.

There are a lot of companies out there, doing some-what the same thing, so it was refreshing to meet "Nate"! Nathan Wilkie was one of the nicest, professional, and helpful account managers that I've worked with.

Nate followed up with me daily (without being pushy or annoying) to ensure that everything was satisfactory.

He answered all of my questions, with understandable answers. I was treated like "I mattered"!. This is the same spirit in which I run my company. The kindred energy was off the charts amazing!

I would definitely recommend Nate and his organization to anyone with a small business, looking not to feel small!!!

Kudos, simply kudos...!

What a great experience! I am a novice to all this and learning a complicated integration with our EVchargeHERO product for EV charging, and Nate helped me every step of the way. Not only was the service great (um...I got a person to talk to!), but the knowledge, options and pricing were also great. Nice job payment cloud!

Very easy and helpful on boarding experience.

Exceptional customer service throughout the entire process. Some minor issues where brought to my attention in hindsight. PaymentCloud agents and reps engaged me in a professional manner and in a teamwork environment got my issues handled and back up and running in record time.

Great customer service the setup was great. I would recommend.

I’m Excited About The Possibilities And Every One At Payment Cloud That I Encountered Made My Experience Great That’s My Reason For Giving 5 Stars

Laura is always a pleasure to deal with. She makes navigating the credit card world so much easier

Sign up was a bit confusing. When I received approval, there was no instructions to access the PaymentCloud website and the merchant ID was missing. I had to call Tech Support. Would have been easier if that information was in the email.

The ems data platform place to hold on my payout because of problems that were not my customer’s fault because they declined transactions, but then accepted the transactions, but then wanted to speak to the customers to verify their transactions verifying the transactions is one thing, but verifying the transactions through a customer is a little over the top with customers that are just coming to a website to buy a product. These are customers that have been around since I’ve started my brand for five years so they feel a little out of place with this new form of approach with EMS data. My payout has been on hold now for almost a week and funds that are accumulated are two process orders fulfill orders for customers. This is very upsetting and time consuming.

I can't give you 5 stars until i work with the terminal.

Highly recommend! Got my company merchant up and running immediately.

Jordan Koestner was so helpful through each level of of the process. From helping me set up my high risk account to some issues that happened along the way, he was available, transparent, and incredibly pro active. His follow through is unlike any I have worked with in any business. He's a real gem and I'm so very grateful for all his help and definitely felt like I made a friend.

Entire Application process was smooth and havock was helpful and superb fast and he explained me all the process very clearly and answered all my questions.

We partnered with EMS for payment processing for our U.S. eCommerce business. During onboarding, we were assured there would be no reserve, and the signed agreement confirms a 10% rolling reserve, capped at $500,000.

However, EMS is now withholding 100% of our revenue — over $75,000 — without any written explanation, violation notice, or timeline for release. We've remained fully compliant with our processing limits and have had no chargeback spikes or fraud alerts.

Our account manager, Julie, acknowledged the issue and said it was submitted to management, but weeks have passed without a single update. Meanwhile, EMS continues to charge our bank account for fees and refunds, even while holding all funds and processing no new transactions.

This situation is unsustainable and unacceptable for any operating business. We have issued a final deadline and are preparing to escalate the matter to the FTC, CFPB, and legal counsel if it remains unresolved.

Business owners should be extremely cautious before choosing EMS as a processor.

Excellent experience working with Jordan—quick responses and a smooth, efficient process from start to finish.

Ramario was super helpful

Great experience since day one! Seamless payment processing and customer support!

Faith Travis She's Awesome right to the point got it done "Respectfully" I appreciate everything thanks