PaymentCloud Reviews 884

These people are clowns. I contacted them and told them that I run a successful online business that processes for 3 million US dollars a year.

I gave them all the iinfo about my business and they were looking forward to processing for me. Only I didn't want to upload my sensitive information. Social security number + passport. You don't give that to just anyone.

They told me there is no way around and it is the only way to have a rock solid merchant account.

I upload everything and wait, wait, wait... 3 weeks later, I write them to ask about the my application status. And they reply this:

I am sorry, we can not process for your type of business.

Really???!!! You could not have told me BEFORE I upload all my sensitive information??

Clowns clowns. Unprofesionnal. Stay away. I am sure they will reply a bunch of crap to protect their reputation. Still, stay away from these people.

Great customer service. I immediatedly received a phone call from an account rep, who is my point of contact to get set up. I

Extremely efficient and polite customer service.

so far they are the only company that reached out to me in a phone call not just send a bunch of emails and hoped that I received or did receive them.

I appreciate Brandon going above and beyond to ensure that I’m able to set up payment processing. Great customer service, and quick responses. Thank you!

The system works great no problems very easy to set up

I need help me please I need and payment today 🙏

Customer service and support.

Quick turnaround time and service is great. I got a lot of assistance from the representatives. They make sure that I'm all set up for my business knowing that this is my first time to do this.

So far it's working well. I'll need more time using it to write a more comprehensive review. So far though it has been good.

These guys are amazing~! I did my research; I needed very high single charge and even higher monthly total over $250K. I requested a call and Kirstan called me within 10 min. We talked and she assured me they could help me, no problem. I got them all the paperwork within an hour and was approved in 3 hours~! INCREDIBLE customer service~! Kirstan is on top of her game. I had questions for her late on Friday as I was setting up my end of the online terminal and she called me back in minutes. Again, the best customer service ever... I just ran my first 3 transactions only 3 days from the time I started until my first transaction. I cannot recommend them enough, easy to work with, professional and customer service minded. Thank you Kirstan and Team for knocking it out of the park with my company.

Customer service. Melissa was exceptional at explaining how everything works.

Laura was very knowledgeable and professional with her technical support

Eric Weiss had exceptional communication with me. He followed up routinely and answered all of my questions. He was very helpful.

I inquired about their services as a backup in-case the processor I'm potentially signing papers for later this week isn't worth it. Someone from this company reached out to me. He was informative at first but then I mentioned that I would reach out to him again if I needed his services. Instead of him respecting my wishes, he decided nearly everyday to give a link to the same application and prompted me to fill it in, plus he stated he attempted to phone me twice this week. That's harassment.

Thomas Agee was super helpful and very patient with me!!

Melissa has given me 100% competent and conscientious support since the first phone call. She has been knowledgeable and has helped me navigate the transition from my former processing arrangement to the present. She has honored her commitment to "be there" when I have inquiries and for my upcoming connection process to my website. I am very pleased.