Had a burst pipe outside called someone would be with us in 30 - 90 mins - not the case - 3 hours. Plumber arrived was there for 25 mins, taped, glued the leak and charged £400. Had to sign ‘contract’... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After endless issues with my oil boiler and water flow lasting over 3 years….Paynes sorted the issue. It was a long arduous task that was completed for a very reasonable amount of money. I could not r... See more
Paynes answered my call for help swiftly and efficiently. We needed a visit urgently and they arrived first call the next morning. The engineer was friendly and professional and sorted the problem ou... See more
I have had a solar system and battery installed and would never use this company again. There were problems on installation and teething problems in use. I have found it simpler and very much... See more
Company details
Written by the company
Serving the community since 1982 - Paynes are the experts for everything from: Solar and Renewables, Plumbing, Electricals, Gas & Oil boiler installation, repairs & maintenance.
Contact info
Paynes Heating & Plumbing Services, Oak Tree Barn, Lewes Road, TN22 5JL, Uckfield, United Kingdom
- 01825891720
- sales@paynes-heating.co.uk
- paynes-heating.co.uk
2.8
Average
28 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful service from Andy Campbell
Awful service from Andy Campbell. He came and done absolutely nothing! He's very fast and this is why he doesn't do the job. Still no heating and hot water after being told there was no faults. Also the receptionist jan is another poor trained staff member with the worst attitude. Avoid this poor company!!
March 31, 2022
Unprompted review
A rip-off company
A rip-off company, charged for two hours work when only we’re here for less then a quarter of an hour.
March 2, 2022
Unprompted review
Cannot complain
I did not have to deal with Paynes directly as my insurance policy was with HomeServe. But they sent an engineer to install a new boiler and he turned up on time and did the job in the given timeframe.
February 10, 2022
Unprompted review
If I could leave no stars I would
If I could leave no stars I would. I was left with hot water and heating over Christmas. A locum engineer left my pipes open after his visit. The next morning I was meet with a hallway of water. Complained to Paynes because I was now faced with swollen doors and ruined laminate flooring. To be told the leak was an ongoing leak and they were not responsible. The initial call made was actually for a broken down boiler and no leaks present. So how can it be a longstanding leak. Jack didn't have the decency to do a site visit and view the videos of the water leaking. No responsibility taken.
February 2, 2022
Unprompted review
Im appalled at paynes the staff are…
Im appalled at paynes the staff are extremely rude, and the manager never responds to complaints, we have had no heating for a week, we were told fan heaters would be here today 9.30pm no communication from them no heaters I have three people with disabilities in the house and they couldnt careless
May 6, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.