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Paypacket Ltd Reviews 2,038

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TrustScore 5 out of 5

4.8

Payroll Service
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Review summary

Created with AI, based on recent reviews

Considering 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professionalism, noting their efficiency and supportive attitude. Many people highlight the excellent customer service and quick response times, appreciating how queries are handled promptly and effectively. However, some customers have experienced issues with payments, including delays, incorrect amounts, and problems with direct debits. A few other people also felt that communication could be poor, with some reporting difficulties in getting responses to emails and a lack of clarity regarding statements.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, describing them as helpful, professional, and... See more

Service

People report positive experiences with the service. Customers consistently praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and quick responses to... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report smooth, on-time payments, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paypacket Ltd, Always answer the call without any call waiting. Every staff is willing to resolve the matters for contacting. If need any specific staff, we will get connected Stright. Abigail... See more

Rated 5 out of 5 stars

Been using paypacket for 6 months now with no issues. Easy to set up. My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help. Would highly recomm... See more

Rated 5 out of 5 stars

Credit where credit's due... i have 2 different funders that i use for my son's support package. I usually inform paypacket of what funds are to be taken from which account. For some reason, i forgot... See more

Rated 5 out of 5 stars

Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjus... See more

Company details

  1. Payroll Service
  2. Financial Consultant
  3. Payment Service

Written by the company

PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Huma has been amazing

Huma has been amazing. This was my first time hiring somebody and she’s been absolutely amazing and very quick at responding to me. Thank you for all of your help.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I got what I requested for immediately

I got what I requested for immediately, for me that was very impressive and it shows that Kellie knows what she is doing. Also it shows how professional Kellie is and she was really willing to make my request better. Thank you Kellie for your good public relations.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support and Professional Service

My name is Engy Hanna. I would like to share my positive experience with Huma ghafoor, the lady managing my direct payments through Pay Packet, funded by KCIL. She has been consistently friendly, professional, and approachable in all our interactions.

She responds promptly to any enquiries, always taking the time to explain things clearly and ensure I understand each step of the process. Her guidance has made managing direct payments for my child’s care much smoother and far less stressful.

She handles all the necessary paperwork efficiently and with great attention to detail, giving me confidence that everything is being managed correctly. Her support has been invaluable, and I truly appreciate the reassurance she provides in such an important area of care.

Overall, I am very grateful for her excellent service and ongoing support.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Pay packet are great

Pay packet are great. What a difference since we moved to them. I never have to get on to them. Everything is done. Cant fault them

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Kimberley listened intently and gave the specific details I needed to know and be aware of. I appreciated her help patience and kindness.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Every time I had a question or concern

Every time I had a question or concern, whether by email or phone, I was lucky enough to speak with Kerry W. She was absolutely lovely and always willing to help. She assisted me with everything I needed and made the whole experience much easier.

February 18, 2026
Unprompted review

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