Paypacket Ltd, Always answer the call without any call waiting. Every staff is willing to resolve the matters for contacting. If need any specific staff, we will get connected Stright. Abigail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using paypacket for 6 months now with no issues. Easy to set up. My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help. Would highly recomm... See more
Credit where credit's due... i have 2 different funders that i use for my son's support package. I usually inform paypacket of what funds are to be taken from which account. For some reason, i forgot... See more
Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjus... See more
Company details
Written by the company
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Contact info
Friar Lane 40, NG1 6DQ, Nottingham, United Kingdom
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service
Outstanding service, I email the invoice and they are paid straight away.
I wish I had used them earlier as it has taken all the stress away from previous late payments and I wouldn’t hesitate to recommend them
March 4, 2026
Unprompted review
Confused
I'm not entirely sure what role Paypacket actually serves with myself.
They have funds in my name, held in a Bank account with my name but I have no authority over that account.
Statements are sporadic to say the least so I'm unsure if my Caregivers are paid at all.
March 4, 2026
Unprompted review
Reply from Paypacket Ltd
Dear Mr Murphy
You left a review yesterday which I responded to, and our team were in touch with you by email to address your concerns.
We send statements to you every quarter, and our team is always available for you to contact and confirm any transactions. Maggie responds to all your emails very promptly, within no more than 1 working day.
Very good service from the team today…
Very good service from the team today and very helpful and kind thank you very much
February 27, 2026
Unprompted review
Dealing with Paypacket is a joy
Dealing with Paypacket is a joy . First class service , always quick to reply to emails . Gail responded very quick with a query i had .
Very professional, polite and happy .
Would definitely recommend
February 24, 2026
Unprompted review
Very good service
Very good service. Always they reply very quickly. I am
Highly recommended. Very nice and polite staff.
February 25, 2026
Unprompted review
Excellent customer service
I had an issue not receiving blank timesheets. I called pay packet and spoke with Kellie. She understood exactly what I needed and sent everything straight away. Excellent!
February 25, 2026
Unprompted review
Gail was very kind and patient
Gail was very kind and patient, thank you.
February 24, 2026
Unprompted review
Very helpful
Very helpful , pleasant and dealt with query quickly and efficiently
February 19, 2026
Unprompted review
Service
I have always found the service at Pay Packet to be excellent. The team is consistently professional, helpful, and reliable. In particular, Kellie has been extremely efficient and supportive, always providing relevant information in a timely manner. Her professionalism and responsiveness are greatly appreciated.
February 16, 2026
Unprompted review
Great service and easy
Great service and easy. I was served by Mrs. Malgorzata Strzelecka. I had such an easy contact and friendly service for a long time.
February 12, 2026
Unprompted review
Very good staff
Very good staff
That are very helpful
To ensure every process and piece of communication is adhered to
February 19, 2026
Unprompted review
Kerry was extremely helpful and solved…
Kerry was extremely helpful and solved my questions and enquiries perfectly.
February 18, 2026
Unprompted review
Excellent mode of payment.
Excellent the site is easily accessible and straight forward in use. Highly recommended.
February 17, 2026
Unprompted review
Gail was brilliant when I was in the…
Gail was brilliant when I was in the middle of a panic about where had I put timesheets. She was calm, helpful and immediately actioned my needs. Amazing service and so reassuring. Many thanks
February 17, 2026
Unprompted review
Great team
Great team. I have received a lot of support from Paypacket team for my disabled father needs. Everyone is so helpful and supportive and made the process very easy for us. I will definitely recommend their services.
February 16, 2026
Unprompted review
Great customer service and very…
Great customer service and very friendly staff. Thank you .
February 16, 2026
Unprompted review
Never had a problem so would highly…
Never had a problem so would highly recommend.
July 16, 2025
Unprompted review
Kimberly is of great help
Kimberly is quite responsive and she has helped us providing the necessary information to resolve the payments to the carers
February 13, 2026
Unprompted review
Paypacket has always been helpful and…
Paypacket has always been helpful and accurate in pay for my daughter's carers. When I call for any reason they are helpful and polite. Thank you.
February 9, 2026
Unprompted review
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