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Paypacket Ltd Reviews 2,038

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TrustScore 5 out of 5

4.8

Payroll Service
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Review summary

Created with AI, based on recent reviews

Considering 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professionalism, noting their efficiency and supportive attitude. Many people highlight the excellent customer service and quick response times, appreciating how queries are handled promptly and effectively. However, some customers have experienced issues with payments, including delays, incorrect amounts, and problems with direct debits. A few other people also felt that communication could be poor, with some reporting difficulties in getting responses to emails and a lack of clarity regarding statements.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, describing them as helpful, professional, and... See more

Service

People report positive experiences with the service. Customers consistently praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and quick responses to... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report smooth, on-time payments, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paypacket Ltd, Always answer the call without any call waiting. Every staff is willing to resolve the matters for contacting. If need any specific staff, we will get connected Stright. Abigail... See more

Rated 5 out of 5 stars

Been using paypacket for 6 months now with no issues. Easy to set up. My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help. Would highly recomm... See more

Rated 5 out of 5 stars

Credit where credit's due... i have 2 different funders that i use for my son's support package. I usually inform paypacket of what funds are to be taken from which account. For some reason, i forgot... See more

Rated 5 out of 5 stars

Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjus... See more

Company details

  1. Payroll Service
  2. Financial Consultant
  3. Payment Service

Written by the company

PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

She was very helpfull

She was very helpfull, but company needs to make things easier for the client. Previously in Hammersmith Borough, we were registered with Paypacket, through the borough, and they handled everything for the client.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very good

Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjust my salary. When I was with Lambeth, the payments were always on time. I also have expenses to cover. Thank you very much for understanding my situation.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

I’ve had several issues with payments and other issues related to payslips. I have been dealing with Keri Wood at PayPacket and she couldn’t be more helpful. She has helped me resolve all of these issues. Can’t thank her enough

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

The company makes the payments on time and statements are available when required. The staff are always helpful and sort any queries promptly.

December 5, 2025
Unprompted review

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