The platform is trustable, professional and clear in every service. The customer care is "real", helpful and fast to answer. The compliance is strict, but it's positive and I think it's the pre-chec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very professional onboarding, fast response. Great service team. Careful review of documents. The mobile App would be a great addition, I hope it will be soon developed. Fast transfer and good exchang... See more
Company replied
I am very satisfied with the collaboration and I received very quick responses from Peyset. In many cases, you have to wait many days for a response, but at Peyset I received answers very quickly. I... See more
Company replied
Dear Payset Team, I’m happy to share my positive experience with Payset. The support team was professional, responsive, and genuinely committed to resolving my concern quickly and efficiently.... See more
Company replied
Company details
Written by the company
Payset is an online payment solution that provides multi-currency accounts and currency exchange services. With Payset, companies large or small can easily hold, send, or receive funds in up to 34 currencies to and from clients, staff, or suppliers around the world. Payset offers free signups, quick onboarding, personalized service, advanced security, affordable FX, frictionless global payments, local IBANs in key regions, excellent reporting features, and more. We help modern businesses eliminate the expenses, delays, and red tape associated with cross-border payments and currency exchange. As an FCA-regulated EMI based in the UK, our multicurrency business accounts are tailored for global clients in e-commerce, startups, holding companies, import-export, and any company with international reach.
Contact info
9th Floor, 9 Appold St, EC2A 2AP, London, United Kingdom
- +44 1880 280081
- operations@payset.io
- payset.io
4.5
Excellent
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the worst company was that they blocked…
the worst company was that they blocked our account immediately after they approved it, the issue was actually less than 10 hours and they didn’t block our account immediately after we received the payment from our personal Stripe account
April 13, 2024
Unprompted review
Reply from Payset Limited
Hello Teo,
Thank you for bringing this matter to our attention.
We deeply regret any inconvenience caused. We understand your frustration and apologize for the disruption to your account.
Rest assured, your feedback is invaluable, and we are continuously refining our processes to prevent such occurrences in the future.
Please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with.
Payset are totally unprofessional &…
Payset are totally unprofessional & they are grabbing account activation charges & when you have a incoming transfer they will closed your account without your knowledge. Specially Account manager Catalina she Hand off after this incident & not replying emails as well. This is a hugh loss for busniess. NOT RECOMMENDED
February 15, 2024
Unprompted review
Reply from Payset Limited
Dear Zakir,
We're deeply sorry for the issues you encountered with Payset. We take your feedback seriously and are investigating the situation. Your feedback helps us improve our services continuously.
We want to assure you that Payset performs rigorous compliance and regulatory checks. As outlined in our Terms and Conditions, we must strictly follow all recommendations to ensure full compliance.
Best regards
Professionel people
Excellent Company and perfect Customerservice. Thanks for doing a good job guys. Keep up the good work. You have my best recommnendations.
Soeborg Entreprise
January 18, 2024
Unprompted review
Reply from Payset Limited
Thank you for your glowing feedback on our company! We're delighted to hear that you've had an excellent experience with our services and found our customer service to be perfect. Your encouragement and recommendations inspire us to maintain the high standards that you appreciate. We're committed to delivering continued excellence, and we appreciate your trust in us.
Over View and outstanding personal
Payset truly stands out, and a big part of that credit goes to Nofar Vilf leading their customer service. The service is not just about being knowledgeable; it's about being genuinely helpful and making the whole banking experience smooth and enjoyable. Nofar's team has this fantastic knack for going the extra mile.
Secondly Ran Zahal, leading the onboarding department. Getting started with Payset is refreshingly straightforward and efficient, thanks to Ran's team the process is user-friendly.
With Nofar and Ran at the helm, Payset has managed to create a digital banking experience that's not just modern but also user-focused. Highly recommended for those who appreciate a bank that treats you like a valued customer, not just an account number.
January 16, 2024
Unprompted review
Reply from Payset Limited
We appreciate your thoughtful review! We're proud to have such positive words coming our way, and we will continue to ensure a smooth, enjoyable, and user-friendly digital banking experience. Thank you for recommending Payset to those who value personalized and customer-centric banking services.
Professionalism
I found your team very professional and helpful
Your system is simple and friendly
January 8, 2024
Unprompted review
Reply from Payset Limited
Thank you for your kind words! We're delighted to hear that you have a positive experience with Payset! We're committed to providing an excellent experience, and your feedback is much appreciated.
Blocked my account for no reason in one…
Blocked my account for no reason in one day. Impossible to bank with them.
December 25, 2023
Unprompted review
Reply from Payset Limited
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and any inconvenience caused by the account restriction.
Account reviews and restrictions can occur as part of our compliance process, which is designed to adhere to regulatory requirements. However, we understand how frustrating it can be when an account is blocked without clear communication.
We’d like to look into your case further to provide clarity and assistance. Please reach out to us directly at [specific contact information], and we will prioritize resolving this issue for you as quickly as possible.
Payset team
Very professional dreamteam at Payset
Very professional dreamteam at Payset, we want to share our very positive experience with them. Their team are very fast and they have exceptional competence and guided us through every step of the account opening process, their assistance was invaluable. We would like to express our gratitude to all the team members for their outstanding support throughout the on-boarding process. Their assistance played a key role in us choosing them in front of other alternatives, and for making our experience with Payset truly easy and delightful, allt the best and godspeed!
December 14, 2023
Unprompted review
Reply from Payset Limited
Thank you for your heartwarming words! We're thrilled to have provided you with a positive and delightful experience during the account opening process. The entire Payset team is grateful for your trust and kind appreciation, and we look forward to continuing to provide you with professional and exceptional service. All the best to you, and thank you for choosing Payset
Positive Onboarding Journey with Payset.io
I'm delighted to share my incredibly positive experience with Payset.io's onboarding service. Their team demonstrated exceptional competence and guided me through every step of the account opening process. Their assistance was invaluable.
I would like to express my gratitude to Ran Mikhal and TAL for their outstanding support throughout the onboarding process. Their assistance played a key role in making my experience with Payset.io truly easy.
December 8, 2023
Unprompted review
Reply from Payset Limited
Thank you for sharing your incredibly positive onboarding experience with Payset! We're thrilled to hear that our team provided exceptional competence and invaluable support throughout the account opening process. Your gratitude is greatly appreciated, and we're committed to making your ongoing experience with Payset.io just as seamless and easy. Thank you for choosing us
Quick response and answers
Quick response and answers.
Professional answers with details.
I was able to get a clear description of the services according to my needs.
November 27, 2023
Unprompted review
Reply from Payset Limited
We appreciate your feedback! It's fantastic to hear that our team provided quick, professional, and detailed responses, ensuring you received a clear description of our services tailored to your needs. We're dedicated to maintaining this level of service and are here to assist you with anything you may need in the future
reliable and very interested bank
reliable and very interested bank, I highly recommend
September 1, 2023
Unprompted review
Reply from Payset Limited
Hello Stefan,
We greatly appreciate your recommendation and recognition of our services.
I encountered a few difficulties with…
I encountered a few difficulties with my account, but Nofar helped me immediately solving the issues. She is the best! I am working with Payset for long time and I would not go somewhere else
November 21, 2023
Unprompted review
Reply from Payset Limited
Hi Cheryl,
Thank you for sharing your experience!
We're thrilled to hear that Nofar was able to assist you promptly and effectively. We appreciate your continued loyalty and trust in Payset. If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best service ever!
November 17, 2023
Unprompted review
Reply from Payset Limited
Hello there,
We appreciate sharing your thoughts.
Professional
Professional, expert and extremely timely. I felt like they were there for me and understood the value of my time as well as my requirements and objectives. A pleasure to work with.
October 2, 2023
Unprompted review
Reply from Payset Limited
Hi Jerry,
Thank you for your feedback!
Super
I feel very comfortable using PaySet services. It is so comfortable. Client friendly support and clear dashboard. Amazing services. I can recommend it to everyone.
October 9, 2023
Unprompted review
Reply from Payset Limited
Hi Evghenii,
Thank you for your kind words!
Cheers
Very exemplary and respectful people
Very exemplary and respectful people, and I highly recommend them. I created an account for free and they helped me open an account after much suffering from other sites.
Many thanks to the support team and special thanks to my account manager Mariana Nichitean
With sincere respect and appreciation
Omar Shaltout
October 6, 2023
Unprompted review
Reply from Payset Limited
Hi Elie,
Thank you for your positive feedback! We are glad to see that you took advantage of the promo.
Have a pleasant day.
Very good platform
September 9, 2023
Unprompted review
Reply from Payset Limited
Hi there,
Thank you for your feedback!
Superb Experience
Payset really are jewel in a jungle of services that seem to be designed to make your life miserable. Easy to sign up with, onboarding was simple and the help I have received so far has been outstanding. Highly recommended!
August 18, 2023
Unprompted review
Reply from Payset Limited
Hello Ray,
Thank you for your feedback.
Too Many Hoops
When companies like Payset force a person to jump through the same hoops over and over again just to get registered, this doesn't say much about the company. While I do understand all sorts of security protocols are necessary, there is such a thing as overkill. That's exactly what Payset does. While we took forever just in the registration process, I found two other platforms who do the same thing as they do - but make the process so much easier. My own Canadian-based bank account was able to do a better job setting me up with an American one so I can do business there. I also found Wise so much easier than this one.
August 16, 2023
Unprompted review
Reply from Payset Limited
Hello Krystein,
We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during the registration process with Payset.
We understand the importance of a streamlined registration experience and are committed to continuously improving our services.
At Payset, we prioritize security protocols to safeguard our users' information, but we acknowledge that there should be a balance between security and ease of use. We are actively reviewing our registration process to make it more user-friendly without compromising security.
Finally, we thank you for considering Payset in the first place. If you ever decide to revisit our platform, we hope to provide you with an improved and hassle-free experience.
Thank you for your understanding, and we wish you success in your business endeavors.
I wholeheartedly endorse Payest.io due…
I wholeheartedly endorse Payest.io due to the outstanding customer support and services that are customized to meet our needs.
July 31, 2023
Unprompted review
Reply from Payset Limited
Hello,
Thank you for your feedback on Payest.io.
We're delighted to know that our exceptional customer support and tailored services have met your needs. Your satisfaction is our priority, and we look forward to continuing to provide you with outstanding service.
GOOD CUSTOMER RELATIONS AND PERFECT…
GOOD CUSTOMER RELATIONS AND PERFECT FOLLOW UP
THANK YOU SPECIALLY TO MR TUDOR
July 31, 2023
Unprompted review
Reply from Payset Limited
Hello,
We sincerely appreciate your kind words about our strong customer relations and meticulous follow-up. It's our pleasure to serve you, and we'll be sure to pass on your special thanks to Mr. Tudor for his outstanding assistance.
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