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Rated 1 out of 5 stars

Avoid PaySii if it is possible. The customer service is horrible and they keep telling you lies and make promises they don’t keep. The process is horrible and they are acting very slowly and hang up t... See more

Rated 1 out of 5 stars

Worst remittances company ever Their customer service lines are almost non exist and terrible unprofessional. If they ever answer calls which they don't usually, they'll hang up on. They'll find an... See more

Rated 5 out of 5 stars

Excellent service, couldn’t be much happier as the funds send to family member has been received promptly, The customer service dealt with my queries in a professional manner TOP lads. Will use... See more

Company details

  1. Money Transfer Service
  2. Financial Institution

Written by the company

PaySii is an online money transfer company that allows customers in Europe and North America to send funds to their loved ones. With a user-friendly app and website, We offer customers a seamless experience for transferring money through various channels, including cash collection, mobile money wallets and bank transfers. Boasting a robust corridor in East Africa, We have established ourselves as a trusted and efficient platform for cross-border transactions. We not only save time but also ensure a secure and reliable means of sending financial support to family and friends all while providing the lowest and most competitive rates in the market, reducing the need for customers to physically travel to agent locations or banks. . We also strive to provide the best experience for our customers. That's why we offer 24-hour customer service ready to assist you with any questions or concerns you may have. Customers can easily reach us via call or chat in our app or website no matter where you are or what time it is.


Contact info

3.0

Average

TrustScore 3 out of 5

95 reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Do do not use this app if you want to…

Do do not use this app if you don't want to lose money. I'm serious. Their exchange rate is insane I tried sending money to Kenya only for them to take around 21 dollars that's 3000 shillings for only sending 300 dollars? The person will get less of the money you wanted them to get. The customer services is horrible all they care about is making money. It's like they are happy the transaction went through and won't help you. Most companies do return if you made a transactions by mistake if your not satisfied whether its clothing, subscription but Somalis will never learn customer service

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessionally worst customer service…

Unprofessionally worst customer service unreliable waste of time. They answer the phone while they’re walking on the streets. They say the best in the UK while you receive a phone call from abroad and Sweden. I do not recommend anyone to send or waste of time.

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

High Exchange Rates and Delays Make Paysii Less Appealing

I recently tried using Paysii to send money from Canada to East Africa, and I must say I was quite disappointed. While the app does offer a convenient way to transfer money, it falls short in a couple of critical areas.

Firstly, the exchange rates offered by Paysii are significantly higher compared to other money transfer apps. This leads to a noticeable difference of 15-20 dollars on the amount received by the recipient. In an age where we seek cost-effective and efficient money transfer solutions, Paysii's high exchange rates are a major drawback.

Secondly, the delays in delivering mobile money are frustrating. Timeliness is crucial, especially when sending money to support loved ones or for urgent needs. Unfortunately, Paysii's delays in delivering mobile money can be a significant inconvenience. Considering these issues, I can no longer consider Paysii as my go-to money transfer app when sending funds to East Africa. It's essential to explore alternatives that offer better exchange rates and ensure timely delivery of funds.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

PaySii is a SCAM!

Beware, this app service is a SCAM!

I would stay away. I sent a payment many days ago. It just says processing. No response from support. and The recipient never received it.

They say the customer support is 24/7 but that is a lie. They do not respond at all. I have sent many request for a status update or a refund. But they just take your money and disappear.

They take your money without any communication and won’t give me a refund. How can this be allowed?

I initially wanted to make large sums of transfer but held back and made a smaller amount. They took my money without doing any service. If you want your money stolen. Use PaySii.

October 3, 2023
Unprompted review
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