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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting issues with withheld funds and significant delays in receiving payouts. Customers also frequently encountered problems with the service, describing it as unreliable and leading to business disruptions. The response time for inquiries was often criticized as slow or non-existent, and the customer service was generally perceived as unhelpful and unresponsive. Conversely, a small portion of people were satisfied with the service, praising the professionalism of the support staff and the seamlessness of the payment system. Some reviewers also highlighted the reliability of payouts and the effectiveness of the 24/7 live support in addressing occasional delays.

What people talk about most

Payment

People report negative experiences with payment. Many customers express significant frustration and... See more

Service

Reviewers express strong dissatisfaction with the service. Many customers report that their payouts are held... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting significant delays and a lack... See more

Customer service

Clients share negative opinions on customer service, frequently reporting issues such as pending payouts,... See more

Staff

Users describe ambiguous interactions with staff. While some customers praise the support team for their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This level of incompetence is unacceptable. As a founder myself, I’m shocked by the sheer disregard for customer satisfaction. It’s businesses like yours that give Africa’s innovation scene a bad name... See more

Company replied

Rated 1 out of 5 stars

All I can say ignore these negative review at your own peril. They'll do exactly what you hear people say and even they may do worse to punish you for believing them. Let them shut down their services... See more

Company replied

Rated 1 out of 5 stars

Paystack has proven they are not ready for the Kenyan market. Disabling accounts without clear communication and withholding funds is not 'innovation'—it’s a lack of professionalism that stifles loca... See more

Company replied

Rated 1 out of 5 stars

If you want depression try this company. It's a Nigerian scammers paradise. They will wait you receive money and tell you we sent to your bank account. Then as you to provide prove that you didn't... See more

Company replied


Company details

  1. Payment Service

Written by the company

Over 25,000 businesses in Nigeria use Paystack to collect payments with a modern, secure payment gateway.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I made a payment through paystack on…

I made a payment through paystack on 10/01/2023 from site discountappliances.co.za and I still haven’t received my package. I have emailed the merchant multiple times and still no response. I would like to obtain a refund.

January 9, 2023
Unprompted review
Paystack logo

Reply from Paystack

Hi there! Sincere apologies for this experience. Kindly share your details with us via Trust Pilot so we can assist further.

Rated 5 out of 5 stars

Paystack is a shining example of…

Paystack is a shining example of excellence!

My first time using them, I was surprised by how smooth the sign up process was. When I submitted my docs for activation, there was an error in it and someone gave me a call and kindly directed me on what to do better and kept following till done. Really exceptional service and product

November 30, 2022
Unprompted review
Rated 1 out of 5 stars

I made a payment through paystack on…

I made a payment through paystack on 12/18/2022 for hairbaronline and I still haven’t received my package. I have emailed the merchant multiple times and still no response. I would like to obtain a refund..please provide me an email in order to provide additional information.

December 18, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hi there! Sincere apologies for the experience. Kindly share your contact information with us via Trustpilot so we can trace the transaction and assist further.

Rated 1 out of 5 stars

The worst experience ever

The worst experience ever, the only thing they will do perfectly is to collecting money to nobody knows where. The only thing that will help me at this point is to get my money back because clearly they don't want to deliver my order, l dnt get response wen l call, email or watsapp bt automated machine, mxm # I JUSTNEEDMY MONEY BACK

December 20, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hi Tsepiso, we are genuinely sorry about your experience. Could you please share the name of the company you placed the order with and your email address so we can assist you? You can reach us via support@paystack.com.

Rated 1 out of 5 stars

Been 3 days and still no response

Been 3 days and still no response? Nothing via email as well? We have a board of clients waiting for services to be rendered yet you still refusing to settle the payout on the platform?

Disgusting.

December 18, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hi Mahomed! we sincerely apologize for your experience. Could you kindly share more details on your business so we can take a look at this and assist?

Rated 1 out of 5 stars

WORST EXPERIENCE EVER

So, this is the second negative review that I am giving Paystack as they have still not resolved the issue that I have been experiencing since September 2022. I have been waiting for my refund since September and they keep on giving me assurances that they are dealing with it but I still have not received my money. They were supposed to take a maximum of 12 working days to process the refund but, it's now nearly 3b months on and still nothing. PLEASE DO NOT USE THEM AS THEY ARE DISHONEST AND MAKE PROMISES THEY CAN'T KEEP. Totally useless and the still the worst experience I have ever had.

September 20, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hi Felis, we are truly sorry about this experience. We recently sent you an email requesting for information to assist further. Please can you respond to this email or share your contact information via Trustpilot so we can resolve this quicker?

Rated 1 out of 5 stars

my worst experience using paystack

first time i used paystack, it was great. received my payment the next day. currently, i'm really annoyed with their service, honestly wished i'd used another provider. a payment of 150k in naira was made to me, till now i haven't received my funds. my bank details is still in review for whatever reason and i needed the money asap, was why i made use of paystack. honestly regretting my decision. contacted customer support, no response. my funds still pending, nothing has been done.

December 1, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hi Alexander! We are so sorry about your experience. We have now completed a review of your business and settled your payouts. We sincerely apologize for the inconvenience the delay caused.

Rated 1 out of 5 stars

Fraud

I have never transacted with a paystack account before. This morning I received a debit alert of N16,000. The only description there was paystack checkout. I have never ever used paystack to transact before

November 15, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hello Opeyemi, thank you for reaching out. When you receive a debit alert that says 'PAYSTACK', this means you made a payment to a business that uses Paystack to receive payments. We have over 80,000 businesses that use Paystack to receive payments and it's not always obvious that you're paying via Paystack as it depends on how the business integrated our service.

Please send us an email at support@paystack.com and we'd be happy to look into this and assist you right away. We sincerely apologize for the confusion

Rated 2 out of 5 stars

I am yet to receive my payout for more…

I am yet to receive my payout for more 7 days now from paystack. All attempt trying to contact support via email prove to be abortive

November 14, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hello Daniel, we're sorry to hear about this. Can you please provide your info via TrustPilot so we can look into this? Thank you

Rated 5 out of 5 stars

Good payments

With Paystack, I always like to pay with my Card, the confirmation process is seamless.
It's also very easy to trust businesses that use Paystack as I'm certain that my payments are made to legitimate businesses and I would get value for my money. Again, their support team is quite responsive and helpful in the event of any troubles experienced

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Swift payments

I'm happy that I'm able to receive payments from customers all around the world effortlessly. Especially being able to receive dollars directly in my USD account. Thank you Paystack

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

Easily receive USD payments

This is one of the best platforms to receive USD payments from your customers. You can easily receive USD into your Dom account if your customer has an international card.

I also had a payment issue and I reached out to them and they asked me for some details, which I did. They traced the payment and told me a refund has been made to me. I checked my account and found my money.

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

BEST PAYMENT PLATFORM

I used this payment platform to pay for my internet subscription and it's the most reliable among all the payment platforms the internet provider uses.

They even send you a receipt when your payment is successful.

October 30, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and Trusted.

Reliable and Trusted.
I haven't had any reason to complain about Paystack. I really appreciate how dependable, efficient, trustworthy, and quick their service is.

I never hesitate to enter my credit card information because I know it's completely secure, especially for flight bookings.

Customer service is top-notch in the resolution of complaints and looking for seamless payment (Use Paystack).

October 26, 2022
Unprompted review

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